Immediately upon entering the room, I went to put my breastmilk that I traveled with in the mini fridge. I noticed the fridge wasn’t cool. It has frozen up in the back. I went to the front desk to let them know, and within 20 minutes, a new fridge was delivered to my room and installed. My husband and I were both impressed by the promptness, and appreciated the immediate attention to the matter.

It seemed as though the room we stayed in may have been a former smoking room. The smell was terrible in some parts of the room. Rooms and public areas appear to have been remodeled, but the smell of smoke was still very apparent in our room.

Love the location. 10-20 minutes away from everything we went there for. Loved that there was zero hesitation when I asked to switch rooms to be away from the crowded pool. Breakfast was good. Decent variety of options and they planned ahead for a full house. Had extra space for seating at breakfast time.

The bathroom is VERY TIGHT. I also prefer tubs, but i dont know if i just had a room without one. I didn't like the bright light by the bathroom sink being directly across from the bed. And the shelf in the shower being under the shower head was a minor inconvenience when it wasn't hair wash day but tbh we LOVED the overall stay and have decided this is where we will stay whenever we visit columbus.

The breakfast was incredible and so worth everything.

Unfortunately, they must be understaffed because nobody was at the front desk multiple times I needed someone. They have an eatery that should be open til late but when I went down to order and he told me it would take 20 minutes, he came back 15 min later and said the kitchen was closed because nobody else was there to cook it. So we couldn’t eat that night.

I didn’t expect fresh fruit salad, cage free boiled eggs, and steel cut oats and mixed berries. In my experience there’s usually not that many healthy options available at a hotel breakfast. And the scrambled eggs and sausage were much better than other hotels I have stayed in. My room was very clean and the furniture was well taken care of. All of the staff that I interacted with always met me with a smile and the lady who I saw each morning at breakfast always asked me how I was doing and if I needed anything. Awesome job to all of you.

A couple small things were peeling wallpaper in the elevator and I missed having a microwave in my room.

It was a nice hotel the area was great I woke up to no power from 7:45 am until 10:30am we had to eat breakfast in the dark walk down the back stairs it was a mess I guess the whole area lost power that was a inconvenience I did email booking about this issue didn’t receive any response the hotel said because I booked with booking.com I would have to speak to y’all about any reimbursements or discounts for the future because of that issue

I like that area and the hotel was clean I didn’t get to enjoy the morning breakfast due to no power no lights no elevator. The staff was great specially, under those conditions and all other other people that stayed we kind of worked it out, but I still make it fair.

Our room was very clean. The morning breakfast was surprisingly good. The staff was extremely pleasant and very helpful. I am a retired police officer, I know every city has its problems. When I saw a uniform security officer walking the hallways on all floors and the exterior of the building, I knew that the hotel took the safety of its guests very seriously.

I have nothing negative to say about the property.

Staff couldn't be nicer. Breakfast was nice. Elderly lady taking care of breakfast was a Sweetheart. Rooms were great. Very clean hotel.

The outdoor pool and area needs to be updated. Got there pool had green scum on pool walls and bottom. Complained to manager, she got out there herself with what staff she had and cleaned pool. It was very obvious hotel was under staffed. What staff they had worked their butts off. General manager was a great guy. WOULD STAY THERE AGAIN. DID ENJOY POOL. KUDOS TO STAFF.

The spaciousness of the room. The location is safe, too.

I had late check-out for noon, but at 10 a.m. the cleaner knocked on the door, even though I had a DO NOT DISTURB sign on the door. I yelled I had late checkout. 30 minutes later she knocked AGAIN. I was up very late and had to drive over 300 miles and needed the sleep. When I spoke with the front desk, the young woman said "They do that sometimes." Well, they need a better system!

I’m handicapped and the layout of the room worked well with my wheelchair. The walk in shower was good. The multiple grab bars helped a lot. Was close to the lobby. Enjoyed the breakfast and bar. Didn’t realize there was a small food menu. Would have probably used it. Close to great restaurants.

The cleanliness of my room was very good, as was the comfort of it. The breakfast was ok, nothing special.

The major gripe about my room is the water pressure of the shower... it was very low. The room also was not outfitted with a microwave, but I would bet money that had I asked for one, they would've obliged.