The staff at the facility was wonderful. They were helpful and accommodating. The room was large and comfortable. I enjoyed the fireplace. I work remotely and the office area was comfortable. The desk and chair worked well and there were plenty of easily accessible outlets. Overall a great stay during a personally difficult time.

I don't have any complaints. I would stay here again.

This was a great location to all that we did, Zoo, Aquarium, Botanical Gardens, Sunset cruise and hiking that we did at local parks. Breakfast was very good! Lots of variety and hot foods! Front desk people were helpful, gave us extra items as needed. We put garbage out, they came and picked it up.

Our room wasn't the cleanest, but I brought wipes and spray and wiped down things. All was good!

Staff was friendly and very accommodating.

Cleanliness was a bit lackluster, some obvious dust, very dirty under the beds with some trash from previous guests. Other than that things were pretty good.

We loved the room, was nice and clean. The water pressure and temp was awesome. We loved having a big kitchen. We liked the breakfast that was provided.

Our TV did not work when we came back from our event, but they gave us a credit on our room. This made us happy. The credit seems to be taking time to come on my account but they sent me an email with the details. thank you!

everything

I was surprised that we had to actually light our own fire just assume it would have been electric but it worked out ! Employees should be more aware of their surroundings and be more cautious of things they say and how they speak upon other guest over heard conversations I shouldn’t have

The breakfast was basic but fine. The beds were comfortable.

We had to change the room 3 times because the space in front of the first room was very dirty and in two more rooms it was impossible to switch off very loud air-condition. The lady at the reception desk was very helpful and found the solution for us - a room in an upper level, where everything was fine and quiet. Still we believe the hotel should focus on cleaning the areas in front of the rooms.

Loved the two bedroom. Super nice and easy kitchen. Very cute with a fireplace.Spacious bedrooms.

Loved it there.

Private entrance

Did not have supplies in room. No TP. Why do you have to go get a fire log from the desk. It should have been in the room.

Staff needs to check on housekeeping a bit better. Items left in refrigerator from previous occupants

The place was great, clean, easy one night stay. Everyone was friendly. Had small breakfast and decent coffee in the morning

Booking.com over sold rooms and gave us a room that didn't exist, so we had to settle for something smaller, nothing to do about it and no big deal but it would be nice to get what we were expecting when we reserved a room.