Convenience and friendly staff

Nothing

We were in the area for a volleyball tournament. The hotel was wonderful. The room was clean and spacious. The hotel had a small bar with reasonably priced items. The breakfast was delicious and well stocked. Very friendly staff, I bought 2 cookies from their little "market", and they offered to warm them for us. Great location with restaurants, movies, and shopping. We had to park in a nearby garage, but they gave you a voucher for free parking, and there were dedicated spots for the hotel guests. Will most definitely stay here again if we are in the area.

Service was excellent atmosphere was nice pleasant and comfortable

Everything was fanomanal! Great food great service ! Food was fresh warm and good! Nice n clean area for dining . Room was well stacked with amenities! Very comfortable! Would recommend more cable stations and a more variety of coffee blends! And bath robes for purchase is a possibility! Overall great hotel!

Staff were friendly and filled our request to have a walk in shower instead of a tub. Our room was clean and comfortable. We always stay at this Hyatt when in town visiting family due to its location, clean facilities, breakfast.

Comfy, roomy bedroom. wonderful breakfast, free parking garage. Walk distance to hundreds of stores with actual sale prices of quality clothes. Lego store where you could build things. short drive to beaches, museums everything Cleveland . much better than an airbnb for family reunion .

n/a

Breakfast was good. Location to me was excellent, lots of restaurants and places to shop. Even a movie theatre near by.

I was disappointed in the pool, nothing exciting about it at all. Also water was bubbling up over the top which could be very hazardous for anyone but especially children.

Within walking distance to the movie theater and many places to eat as well as shopping at Crocker Park. A pass for the parking garage is included which was a bonus due to a snow storm. Staff was very friendly and helpful. I was able to extend my stay with no problem. The room was big and clean. The bed was very comfortable.

The bed was extremely comfortable. The location was fantastic. The rooms were very well set up. The breakfast was well thought out. We will definitely stay there again.

The pool was a little small. One room had a shower in the washroom and a tub in the other.

The location was close to the freeway, we were walking distance to the movies, all of the dining choices, grocery store, and a very wonderful part of Westlake that is geographically beautiful.

The restroom was not as clean as I’d like.

Breakfast was great; check-in and out was simple; room was clean with plenty of room; free parking was a GREAT perk

We were disappointed the room did not contain a microwave Pool area was small and seating was insufficient Directions on how to enter the hotel parking area were confusing