First time visiting Cleveland for a concert. We arrived 2 hours before check-in so we could valet the vehicles and explore a bit, and grab a bite to eat. We were able to go straight to our room and get situated before exploring Playhouse Square. There's way too much to do in a single day, so we elected to walk to the Rock and Roll Hall of Fame, which took MAYBE 15 minutes. The place is surrounded by all kinds of little dive bars, restaurants, shops, theaters, and attractions. Not to be beforgetten that the staff here is top-notch. You might even be able to talk a few of them into a freindly game or two on the lobby tic-tac-toe board. It was just an awesome experience, and if we come back this way, we know where to stay.

The location is excellent for theater goers. The desk clerks were extremely attentive, polite and very helpful. Valet service was a plus.

We had an after the show drink in the onsite bar/restaurant. The sole bartender was a little short with us. We could see she was overwhelmed and we responded with smiles and patience. My margarita wasn't really a margarita ( no salt ring, no lime garnish) and we were charged for a full bottle of wine when we had ordered and received only one glass. She graciously apologized for the price error but then we had to wait and wait until her manager came to void the transaction and she could issue a new check.

The property was in the heart of Cleveland, which made it very convenient to do the traveling we had to do. Also, everything was very neat and clean, and the staff was amazing. We also enjoyed the restaurant associated with the hotel and the manager and staff there also went out of their way to make it a great experience. They went above and beyond to help us in our needs while we stayed there. I would definitely recommend this hotel to all my friends and will definitely be going back.

We have no complaints about this hotel… we were extremely satisfied.

The soap that this hotel provides is very impressive! I’m surprised to see the brand Apotheke from my home city here. I love their products and it’s so nice that this hotel provides them. Also the room is very spacious and clean. Elevator is fast and the lobby looks nice. Check in process is very fast and smooth. The room has large window and good exposure of sunlight.

The area seems a little unsafe during the night because we checked in very late. And we couldn’t get in the hotel because they locked the doors for only guests to come in. Wish the mini hotel lobby bar provides more complimentary items to guests such as free snacks and fruits. Or coffee with creamer will be good.

The staff behind the check-in desk were awesome and check-in and out went smoothly! The valet service was great! The restaurant staff during the morning shifts were exceptional!!! So very friendly and attention to service and making us feel welcome was a priority! Food was great!

Honestly, the staff working the bar in the evening was not customer forward. My husband and I sat at the bar for 10 minutes, and nobody came to great us or ask us what we would like. There were 2 staff behind the bar just talking and not showing any interest in us being there. Too bad...........

Spacious, comfortable room. Tasty food and drinks in the bar/restaurant. Service was excellent, with all staff going out of their way to make it an enjoyable dining experience.

Housekeeping team serviced the room after 2pm on weekdays, so thought it would be fine not to put the do not disturb sign on the door for Saturday morning as I’d be out before they come to clean. But at 8.30am on Saturday they were already banging on the door. Not a major and I could’ve avoided myself by putting sign on the door before going to sleep.

Appreciated the valet service, albeit a little expensive. The location was wonderful, and having the restaurant, Yours Truly next door was a plus. Shout out to Erick and Mickey who were awesome and so helpful during our stay. Very personable and friendly. The room was nice and clean. 4th floor housekeeping staff were friendly and responsive. They kept our room nice and neat. It was so nice to return to our room after the baseball games to a made bed, fresh towels and clean room.

The city life after hours was blah.

The people were great. We received texts periodically checking in on our stay, the wrong room was booked they were able to get us in the correct one. Walking distance to some great spots. Loved the pool, hot tub and the outdoor terrace. Gym was nice. Overall a good stay.

The beds were extremely uncomfortable and the room was hot the whole time even though you are able to adjust the temperature. They did offer to have someone check it for us but we were out of the room so much I don't think they were able to.

I loved that I could take my daughter and her friends downtown Cleveland and feel safe by myself. I felt comfortable and secure the whole time. It felt like home - important for a woman traveling alone. The view was the best in the house! Kids had their own area to hang out in with their own tv. The breakfast was worth the spend. I plan on doing this again for my daughter whenever we come to Cleveland for a show or concert - this way I don’t have to park at the event or drive home late at night.

I was confused and thought breakfast was for all room occupants - it’s only two. This could be better stated online. I would have still booked and paid for it - I just felt slighted. The room states 2 bunk beds and 1 bunk bed. We only got 1 bunk bed although I paid for 2. I’m not sure what the difference is between the 1 and 2 bunk beds? I tried to add a cot for the 3rd friend but it was a fire hazard. I’m guessing the 1 bunk bed is just a single twin bed. Could be stated clearer online.

Spacious room, Comfortable bed, nice small loveseat, view was amazing, location was perfect to get to several attractions and food places

very small desks, could hear the room next to us toilets flush as well as housekeeping knocking on multiple doors yelling housekeeping (so if you sleep in past 7:30 this can be expected)