Staff was great

I had paid for my hotel stay through booking.com When I went to checkout, another person had paid, and my payment had been canceled. Now, I can't get money back from Booking.com as they say my reservation was not canceled. You would have thought your staff would've seen my stay was paid in full before canceling my reservation. Not happy that you will be paid twice for my stay.

It's always good with Hilton, we were in Oregon for a few nights and the hotel was better than we expected. Would stay there again if passing through the town. I bought a lot of things online some time before my arrival, they kept everything organized and secure, didn't even charge me for receiving the packages, 10/10.

Very comfortable, spacious, and quiet.

Was unable to get a room on the bottom floor, though requested. I'm claustrophobic and don't use elevators. My mother can't walk upstairs, but should have someone in the elevator with her for balance. I had to put my mom in the elevator with the luggage caddy, run upstairs, then zip down to the other end of the hallway to meet her on the elevator. The stairwell was not adjacent to the elevators. It was on the other side of the building. That's the first time I've seen encountered that scenario.

We did not stay for breakfast but it smelled delicious. We ate dinner at the bar and Grill. And it was very good and the staff was great.

There was nothing we didn’t like

The location was perfect to the interstate i was traveling on, so that was great. I had dinner that night and it was delicious. I did not eat breakfast, but I did look at the menu and thought it was well priced. The staff was very friendly and helpful.

HGI should include breakfast no matter what price you pay. Your prices are a little high, I booked through booking.com to get the lower prices.

Everything was as expected. Room was nice and quiet. I could not hear other guest’s noise.

1. Only 2 Kleenex in box. No backup. 2. Fan in bathroom was very covered with dust. Kinda gross. 3. Toilet had urine drips on outside of bowl. TV remote did not work for me. Probably operator error.

We have stayed at this hotel multiple times and have not been disappointed. It has easy access off the 5 freeway, is super clean, welcoming staff and a dining room/bar in the lobby. Our room was very clean, quiet, and had everything we needed, including space to replace after a long day on the road. Parking is easy. The cob salad in the dining room was one of the best I've ever had.

Nothing

Close to my family and pet friendly

I wish pets where a little less expensive and there was a makeup mirror in the bathrooms

It was a very clean place to stay, the staff was friendly and the food was great

The need was not comfortable, needed new mattress

Food was good but choices limited staff were excellent room clean and comfortable

Bathroom sliding door. Restaurant short staffed took a long time to get meals