The staff at check in was very friendly and compassionate. I was staying because I had a family member in ICU at the nearby hospital and the woman was very nice and expressed her apologies for my situation. She checked me in quickly and gave a brief but thorough run through with me. I appreciated her very much!

My only complaint, and not even a complaint as much as a minor inconvenience, was that because we had not intended to stay overnight, we had not brought wall pieces for our cell phone chargers; the alarm clock had a USB port we could use but the port on the TV stand/desk was not working. We made due with one charger, so no harm.

Great communication with staff prior to arriving and quick check-in. The room was quite spacious for a hotel. Quiet on the upper floor. We were asked early in the day if we would mind switching from the double queen to a king-size room, really appreciated the early ask.

Unfortunately, breakfast was lacking. At 8:30 am, there was nothing left to eat except bagels and more prepackaged carb choices. It was as though a swarm of locusts descended on the breakfast service. The breakfast attendant was filling bagels 2 at a time with no gloves. The lobby was extremely loud at check-in with multiple persons on speaker phones, apparently competing to see who could be the loudest.

Check in went smoothly. Parking was easy. Room was good sized, beds comfortable. It was a hot day, and AC was already on, so room was comfortable when we entered. Although an older building, the bedside table and desk had extra outlets including USB ports for all the electronics we use these days. Shower had sufficient water pressure, and the supplied toiletries smelled wonderfully of blood orange. And the room rate included a great breakfast in the adjoining restaurant!

The sink was in the room, not in the bathroom. if all sleepers do not get up at the same time, then first shower has to keep the main room dark and quiet for the other. A night light in the room with the toilet would be helpful for us older travelers who get up at night. A private grumble, my 4 wheel suitcase could not roll easily on the long carpeted hallways, so had to pull on 2 wheels with the weight on my arm.

Wow, I did not expect what I got when I booked the room. It was really convenient to get to from the freeway, and it's next door to lots of restaurants, facilities, shopping, and more. The room had a kitchenette and was exceptionally clean. The front staff was polite and greeted us each time we went to our room. But the breakfast... ! It's in their restaurant with several selections included. No self-serve stuff here! Just an awesome, served breakfast. We stayed here on the way back from our trip, and I have 2 more trips through Medford coming up, and I'm definitely staying here again.

No complaints. Nothing to not like!

The bed was extremely comfortable. The staff was amazingly friendly! The food was fabulous at the restaurant. We ate there more than just breakfast. The hotel was clean and quiet. The location is perfect for getting around anywhere in Medford and the surrounding areas. The room was very large with a kitchen area, 2 beds, and then a bathroom area. We did not swim but we looked at the pool and it was a nice pool with a good hot tub. Overall, this was one of our favorite hotels that we've ever stayed at and we will definitely be back when we go to the Medford area.

The breakfast was excellent. Fresh cooked and served in the adjoining restaurant. All very simple options but quality ingredients and prepared and served with care. It was lovely to use the pool before I left. The bed was very comfortable and the pillows weren’t those obnoxiously puffy hotel pillows that hurt my neck. The staff were friendly. Free and ample parking.

The hotel was fully booked and there was a bit of noise from the hall and adjoining rooms until everyone settled down by 10:30. Quiet at night though. My room had a (surprise!) little kitchenette but the sink wasn’t draining properly. I let them know and they said they’d look at it but I couldn’t use it.

On third floor, my wife attempted to purchase water from a vending machine. Machine seem complicated to use: she had to make two trips to cashier too exchange machine coins to US money. If you're in the market for a different vending machine, I suggest you look for a vending device that is "easy and convenient" to purchase for water and beverages. Thanks for your consideration. We look forward to moving to OR one day.

This was a pleasant surprise. It is an enormous hotel with many amenities. For your free breakfast you actually get to order from a menu. This is the best complimentary breakfast I've had in a hotel anywhere near this price point by far. The staff was very friendly and nice even though they were slamming busy. The rooms were actually very quiet considering the amount of guests they had. One thing I'm not happy with booking about is that places can say pet friendly but not disclose the terms or additional fees I think this hotel was $10 I'm not sure if it was per pet or for pets in general. I felt that was reasonable and they have their pet friendly rooms down by the pool building where there's a nice green grassy area to take pets out. All in all we were very happy with this stay.

The beds were kind of mediocre. Other than that it was a great stay

Fred Meyer was close and walkable. Restaurant food was good but hoped for trout almondine. The staff was great and friendly. We used the shuttle multiple times and drivers were nice. Room was good and clean. A wonderful stay!

We rented a car one day and the entrance from Biddle was confusing.

The room was spacious and quiet and the bed was comfortable. The staff were friendly and helpful. The restaurant was convenient and had an adequate menu selection.

The free wifi was fairly slow on the night I stayed there. The front desk informed me that they could not give me an invoice because the room was booked through a third party so I did not receive the documentation I needed for my expense report. I have not encountered this at any other property that I have booked through booking.com.