I liked the hotel a lot. It is not much visible from the street but it is at a very good location (5 minutes from metro-direct line to airport and walking distance to local attractions). Check-in is smooth, can be done online, I love the option to use Apple Watch/iPhone insteaf of key (it is really working smoothly). The room has the right size (I was alone), bed is comfortable, A/C is individually controlled. There is minifridge, microwave, and coffee maker, but I prefered the coffee machine at the lobby with many options (great cappuccino). Refillable bottles for water are available at each floor. Gym is also well equipped for regular exercise. I was a bit suprised that room cleaning is not done automatically, but you can ask for it in the morning. In general, it was a pleasant stay.

There is no deposit safe in the room and not much space for storing clothing.

Great location and a bit of old school Philadelphia charm. Felt like an Old City Club environment with lots of people using the shared areas and socializing. Staff was very friendly--particularly the maintenance and housekeeping staff.

Unloading on Chestnut Street was a bit of a challenge with limited temp parking space. Rooms and hallways were quite tight and a bit dated but an excellent value for location. Had to park my large SUV 6 blocks away for $50 a day and could not remove it and return (note: the hotel does have a deal with a close-by parking unit for much less for regular sized vehicles).

The rooms are nice, the cleanliness is very good, and the lobby living room is relaxing, but the best thing about this hotel is its location. Also, having access to a gym and laundry was an added bonus which many hotels don’t offer, so that is also highly appreciated.

The bed was a bit too soft for my liking (I prefer mattresses to be a bit more firm). They did not offer caffeine-free teas, only coffee and caffeinated teas. The laundry machines are not user friendly and took nearly 8 hours to dry my clothes (yes, you read that right - nearly eight hours).

Quiet place in the middle of the center, the lobby is nice and welcoming. The staff are super friendly and helpful. Free (good) coffee/ tea available 24/7 (coffee machine in the room)

The windows of the room cannot be opened, so I had to use the AC for some air in the room, even though the weather was perfect. The sound isolation from the street worked great, but there is no sound isolation from the indoor hall and elevator area. The process of getting in and out of the room is a bit tiring and takes too long: the lobby is not on the street level, and I needed to wait for two different elevators every time I went in and out. The stairways were not welcoming or properly marked, so the elevators were the only option.

Exceptional Stay! I had an amazing experience at this hotel! From the moment we arrived, Quinton was incredibly kind and welcoming. The hotel offers thoughtful touches that really made our stay stand out. The coffee machine in the lobby was top-notch, perfect for getting our day started. We were also impressed by the sparkling water on tap, which was a nice surprise, and the free bottled water on every floor, available 24/7—such a convenient and thoughtful amenity. One of the best parts was how accommodating Dermot was after check-out. He kindly held onto our bags so we could continue exploring the city without any hassle. They also provided us with maps and excellent tips for sightseeing, which made our trip even more enjoyable. Highly recommend this hotel for its outstanding service and attention to detail. We’ll definitely be coming back!

That you had to call for room service. I know this is not a huge deal but would be nice to just not have to worry about it.

Very quite. I couldn't hear any neighbors nor the city noise. It's in a good location. We had plans to do gold at puttshack and it was right across the street. Continental was a few blocks away, great good, we went three times! Rooms were a bit smaller than I was expecting but good enough. I wish there was a way to open the windows, but they are sealed. Bathroom was small. We had a king bed but it was two beds pushed together. We could tell because one was slightly lower than the other. There was no fridge in the room so that was disappointing. There was a 24 hour self serve coffee area in the lobby. Staff was friendly, but you can check in ans check out on your own. Overall we enjoyed our stay.

No fridge in the room.

The staff were incredibly pleasant and went of their way several times to help me with a disastrous car rental issue. The room was a good size and I loved the coffee bar downstairs and the water refill station on each floor. The gym was reasonable, though I only used it once. The room was very clean and comfy, and the water pressure in the shower was amazing. You could not have improved on the location!

I found the bathroom was too small. It was well laid out and didn't cause a problem, but I did feel slightly claustrophobic when I first arrived.

- excellent and easy check in, basically you do it yourself but staff were helpful. - beds were very comfortable. - large enough room to put our stuff and enough outlets to charge things. It had a window but was easy to make the room dark and nice to sleep in. - The shower was hot. - drinking water is cold and easy to access. - very easy to get to and a great location near the main street without it being too noisy.

- shower (though hot) had only a little water pressure, not bad but I would like it a bit stronger - bathroom though functionally good, was a bit on the awkward side for space having only a shelf for storage and not a large place to hang towels.

The hotel is within walking distance of many historic spots—just a 7-minute walk to JFK Plaza/Love Park, 20 minutes to Chinatown, and about 30 minutes to the Rocky statue. It's near Market and Broad Streets, two of the city’s main avenues. There are plenty of shops and eateries within a few blocks, and Rittenhouse Square, with its unique bars, is just two to three blocks away. Bloomingdale's and Nordstrom Rack outlets are right across the street, and there's Puttshack nearby for indoor mini golf, dining, or drinks. The area felt safe to walk around, even at night. The hotel itself has excellent security—guests need a key card for elevator access to the lobby and to enter after hours, with key access in the elevators as well. Our room (301) was a quiet corner room, and though I’d read the rooms were small, it was the perfect size for us.

Did not have a closet for hanging clothes.

Great location as so close to shops, restaurants, train station. Quick checkin and allowed us to get into room before the allowed checkin time which othe hotels on our USA visit didn't allow. Loved having sparkling water to fill my bottle and also having freshly ground coffee to take away or enjoy at the hotel. Room was very spacious, quick wifi. Easy walk to main shopping area, but plenty of shopping around the hotel . Would stay here again if I went back to Phillie. Very quiet despite being in the city and our room was by the lifts.