The hospitality and extended effort of the staff team is commendable all the way from the reception team to the housekeeping. Particularly David at the front reception desk has been the best one that we have encountered across all the years of our travelling around the globe going over and above his normal job description to help us settle in and into the hotel as well as provide support to help us discover the city. His exceptional character and willingness to help has definitely left a lasting fond memory of our stay at the Loews hotel. We will be returning with the first opportunity.

Room availability on the top floors limited so the room was smaller than the rest on the floor for the same price tag though. The views were nice but I would expect a better price for a room smaller than the rest of the same type due to its size.

I liked everything about this property. What I did not like at all is the fact that I was dubbed and overcharged by your company Booking.com on my room rate. I called Lowes and was told that I should reach out to you to request a price adjustment because the reservation was done through your app which is very misleading because your reply with the Lowes Hotel letterhead gives the impression that the customer is dealing directly with Lowes. So I emailed you asking for a reimbursement for the difference in pricing for the room but it’s been over 2 weeks and have not received anything from you. I look forward to hearing from you. Thank you.

I liked everything about this property. What I did not like at all is the fact that I was dubbed and overcharged by your company Booking.com on my room rate. I called Lowes and was told that I should reach out to you to request a price adjustment because the reservation was done through your app which is very misleading because your reply with the Lowes Hotel letterhead gives the impression that the customer is dealing directly with Lowes. So I emailed you asking for a reimbursement for the difference in pricing for the room but it’s been over 2 weeks and have not received anything from you. I look forward to hearing from you. Thank you.

The rooms were the cleanest rooms I have ever been in. No hair, no sticky floors, no fingerprints. It was immaculate. We had 2 rooms and both rooms were immaculate. The bathrooms are gorgeous. The beds are so comfortable. They have quite a few free movie channels. Caution, the Figi water is $8.00 so don't just pick it up and drink without reading the little tag on it. The water pressure in the bathroom sink is a little low but the shower head in the shower is awesome. This place is a 10 plus!

Besides having to pay $49.00 for parking, there was NOTHING I didn't like about this hotel.

Staff was amazing from valet, bell desk, and reception. The room was exceptionally clean and spacious. Truly, one of the best places I’ve ever stayed. The view, shower, and even fluffy towels made my stay worth while.

I didn’t give it a 10 simply because the ac wouldn’t turn off. And when it did, it would turn back on and the temperature would be freezing! So if that’s what you’re into, the ac works great! It was just too cold for me. Staff offered to send an engineer but I was already leaving that morning.

The hotel was very close to everything that you could possibly visit. Even the museum of art was only 15 minutes by bus. The room was very clean, but it did bother me that something like water was so expensive to buy. That said, there is a CVS close by where you can buy your own water 1 block over. The staff was also excellent! Everyone was very helpful, friendly and they did their best to make my stay wonderful. For e.g. when I arrived a bit earlier from my flight, my room was already ready for me.

The location was very good. The cleaniness was on point and my room was very spacious. The staff were very friendly and professional. The entrace to the hotel was a little confusing, it appeared that I was walking into a restaurant. As I continued to walk I saw the check in counter. The room service was excellent, but the food needs a little help. The french toast and waffles did not have any flavor. The chocolate cake was extremely cold and dense and the cheese cake was flat. Those are the only points. Other than that, may stay was very good. I definitely would return to this hotel.

The entrance to the hotel and the food. As mentioned above the entrance was somewhat confusing, where it appeared that I was walking into a restaurant, which I was, because the hotel's restaurant is upon entering. The breakfast food and the desserts could use some assistance.

The hotel room was very clean, the mattress was comfortable, and the baby crib was provided in time, but there was no tableware in the room. I called the front desk, and the tableware was quickly delivered. The service was very good. We stayed in room 910,on Sunday, the 18th. We left the tip for the housekeeping, but when we came back in the afternoon, we found that she didn't take it away, and she was still cleaning in the next room. So I asked why she didn't take a tip, and she said that the hotel trained them, if the guest didn't leave a message for them, they can't take anything in the room. The experience was great. The training and management of the hotel is very good

1：Parking is a bit expensive, but the parking staff is very friendly and the service is very good 2：The soundproofing of the room is not very good 3：The stroller can't get through the front door

The hotel remains our favorite for overnights in the city. The location is ideal, the staff are friendly and helpful, and the rooms comfortable.

Base internet access was unreliable, and despite the listing saying that the selected room type has a shower or a bathtub, the latter was not available when I asked. Very minor quibbles in an overall great stay.

Comfortable bed. Close to everything we wanted to see. Excellent customer service from all hotel staff and restaurant staff. Room was quiet and had a lovely private feel. Bathroom well appointed and good wardrobe space.

Room temperature too hot. Would have liked bath sheets instead of tiny towels. Would have like somewhere to set suitcases down to open them for length of stay.

Absolutely gorgeous property. The rooms are very spacious and upscale. The staff are extremely helpful and professional. My husband and I arrived a few hours before check-in time and they got us in super quickly. Also, room service is phenomenal and they have the BEST cheesesteak I’ve had in my life. This stay was just what we needed, and we will be back very soon!