Everybody there was fantastic The room was very clean. The beds were fantastic front counter people. Everybody was great the night before our last day there my granddaughter lost her diamond earring down into the sink. Not sure if he was the owner or the head manager. I want to say the owner though came to our room and literally took the piping apart and found her earring. Everybody went above and beyond throughout our whole stay, I would highly recommend this hotel.

The only thing that we did not like is the breakfast was the same every morning

It was clean, quiet, and in a good area. The room was nice for the most part, and the parking lot was good. Check in staff was very nice.

My bed and pillows were not comfortable. It almost bowed in at the head and the pillows were lumpy and thin. I woke up with a sore neck. The toilet also flushed super loud, which wasn’t an issue necessarily. Just making you aware.

The management was awesome! Due to the cancellations Delta was making in their flights, I needed to extend my stay. Not only were they accommodating, but they extended the special rate that I’d originally booked! The kindness shown during a very stressful time is very appreciated. Kudos to Marriott Bonvoy!

All good

It was very clean, beds were extremely comfortable. We booked on booking.com - just be aware when you do that. Not the hotels fault but booking.com gives misinformation about the rooms. We thought we were getting a sofa bed in each room but didn't. Again, NOT the hotels fault. We loved Fairfield.

It was all great.

Location - simple drive to UTK; Entire room was recently updated and was very nice. Staff is holding an item for us that was left behind accidentally (very grateful for them doing this).

Lighting...all lights were shining "down" it would be great if there could be a light that shined "up" to create a more soft light in the room (we wer ein a King Suite.

The only disappointing thing was the girl at the desk said don't forget we serve breakfast at 6 am. There was not any breakfast or coffee at 6:00 am or 6:15 am. Had to leave we had a long drive home

The elevator door slams shut. Kind of creeps me out.

Good location. Best hotel we stayed at on our 5 day trip. Breakfast was pretty standard fare.

There were some kids in the breakfast area without shoes even though a sign was visible about needing shoes. Kind of gross.

Had to leave before breakfast so you owe us 2. Husband was in severe pain all night so it was rough for us. Hotel was good 👍 and convenient for us. Bath towels should be next to bath and hand towels beside sink. Just saying!

See last sentence.

The customer service was great a young lady named Kayla made it great thanks 😊 Kayla

That the parking lot was too small if you leave out for a few hours it's gone

Room was comfortable. Kayla was very helpful and so nice! The other people were ok. We were in town for a funeral.

My room key stopped working very early in the am and check out is noon.