The location is great and filled w/ low & high end shopping, bars, and restaurants. I stayed in the room with balcony and a tub 10/10. The view was phenomenal. Felipe at the front desk was friendly and accommodating. He helped us get the exact things we booked this hotel. Valet drivers were also fast and eager to help. For birthday I received a trio of sprinkles cupcakes.

The only complaint is the crickets, omg they were jumping by the front door and all over the balcony at night. We even had a few in our room that creeped in. I hate bugs so was truly disturbing and freaked me out.

The comfy bed and wonderfully soft sheets was a joy. The staff was exceptionally polite, helpful and friendly. The water bottles provided each day and at valet is a nice touch. Very quiet room. We also liked the many docking stations for charging phones and electronics. The brunch/breakfast was delicious.

The bathroom door needed adjustment for the latch to work properly (you had to push the door hard to latch). The shower wand didn’t work properly (but didn’t matter to us).

The breakfast was excellent. I loved the texas shaped waffle! Very clean room with nice vanity! Lighting was excellent.

I personally didn’t like the dog friendly aspect only because i wonder if those rooms are separate from everyone else’s. I personally have allergies to some dogs. I don’t know if i just didnt spend enough time in the room or if i got lucky and had a ‘non pet’ room. In order to keep the integrity/ quality of the hotel please keep ‘non pet rooms’ available. If hotels do a ‘smoking/ non smoking’ options and keep then separate please do a ‘’pet friendly/non pet friendly” room

I did not want to leave. Everything about this hotel, from the manager, James, housekeepers, room service to the valet parkers were friendly and helpful.The beds are the most comfortable I have ever slept in. The food is excellent and the location is superb. Can't say enough good things about Hotel Manager, James! He worked tirelessly to find a solution to a problem with our reservations.

Nothing

This hotel is easy to get to and is located in a high end shopping/dining district. The staff was friendly and quick to react to fix the only issue we had with our room (that issue was a toilet not working properly when we arrived, which they fixed within a few minutes of the issue being reported).

A self parking option was not easily found and valet costs were a bit over the top but room rates were reasonable the and hotel is nice. I would go back.

Great location! Bar and restaurant service was terrific. Front desk personnel were lovely. The room was immaculate and very comfortable.

Housekeeping came to the room while we were getting ready. We asked for them to return in 20 minutes; however, they didn’t return. When we returned in the evening we called the front desk to ask for dry towels, which they did bring.

The staff at the hotel went above and beyond - every person we met exceeded our expectations. We were checked in early, one of the front desk staff treated our son to a toy, the restaurant staff got us everything we needed, the bar staff helped us have a great time, the valet always got our car speedy and we’re super friendly. Our room was perfect for a family with a toddler. Every day the hotel left us little treats and water in the room. The location was great for anyone who wants to stay in north Austin… houndstooth coffee, culinary dropout, bakery lorraine were all a short walk away and great. Beds were great. Shower was great. We didn’t use the pool since it was a rare cold moment in Austin. Cannot say enough good stuff about there staff.

The price is a little high compared to other nice austin hotels but we were super happy with the experience so it ended up being worth it.

Very nice upscale hotel, helpful staff, comfortable bed, easy parking, quiet room. Great location.

I had just booked online when i realized i had the wrong date; staff was very helpful in rebooking my 1 night stay... except at double the price.

Very convenient location, beautiful design and architecture, spacious room and unique round pool. We were impressed with all of the staff with whom we interacted, particularly Kenyan at the pool and Cameron at the main bar. We will definitely return!

Elevators could use a louder ping to announce arrival of a car. I wish the hotel had included a hot tub.

Hotel restaurant was good and convenient. Rooms were clean and comfortable, bathroom was very clean. Location is excellent with shopping and dining right outside of the hotel.

Customer service was not very good, employees were not very helpful.