The African American gentleman was very nice, and his customer service skills were excellent!! The bed was relaxing and comfortable!! Very pretty and clean facility.

The other workers were not so pleasant. They did not greet you upon entering. They actually looked at you as if you did not belong in the hotel. At check out, they did not say anything when I walked up to the counter. I handed them my card, and they said, "Oh ok." I stood there for a second and had to ask for a receipt. I am assuming she did not know how to print a receipt because she got on her cell phone and started calling someone. We were short on, so o asked if the receipt could be emailed to me. She shook her head yes and hung up her cell phone. No hope you enjoyed your stay or thanks for staying with us like I am used to at hotels.

Front desk (the guy and the young lady) were excellent they always went out their way to help us and make our stay comfortable. The person driving the shuttle was very kind and helped us get from the airport and back with such kindness. Staff made sure to clean our room and it was impeccable. Overall they were great and helpful.

Location was perfect…very close proximity to the airport. Very courteous staff…front desk clerk…Sai the shuttle driver. Room was clean and comfortable. Breakfast was great!

Walls thin…neighbors were noisy…could hear them talking sometimes very loud but I think front desk called them to keep it down and they did! Good job hotel staff!!

The staff were amazing! Though we knew we were two hours early for check in, we asked if a room might be ready, it wasn’t initially, but they made it ready! While we waited, we were able to do laundry. They fed us cookies 😁. When my husband came to pick me up his phone service was poor and he could not get navigation. He found the airport, so I took the hotel shuttle there. Instead of making my husband find me at the terminal, Antonio took me to the cell lot.

See above!

very quiet, quick access to and from airport, free parking. Nice fitness room, great breakfast options. I loved the little extra touch to the rooms by housekeeping like the way some of the towels and tissue were made into flower type shapes. it gave me the feeling of a more upscale hotel. Staff very friendly and helpful. Staff was prompt about getting me transportation to the airport. I also liked having food options like microwave meals that I could purchase in the lobby

one of the top sheets was very frayed on the top edge. it didn’t affect my stay but may bother someone else. you can’t fix it if you don’t know.

I had a frustrating time driving into Austin in the dark & rain & crazy Austin drivers. However, Tommy at the front desk immediately made me smile & laugh with his humor. He also directed me to the short walk to a bar/restaurant (because I refused to drive ANYMORE) & I really appreciated that.

Breakfast was great

Everything was great, Two ladies at the front desk talked to me because I had a kidney transplant, and one of their family member was going through the same thing, and it was nice to share my experience of me having a kidney transplant, I hope I was able to ease the young lady mind, I can’t remember her name, but just know it gets better as time goes on, super grateful for the opportunity to share my experiences with the both of you

For the price it was very nice. They only had a $20 pet fee, so that is why we chose this hotel. The room was nice but nothing special. Nice to have breakfast in the morning. I think they also have an airport shuttle

Nothing that I really didn't like. I mean the rooms could use a little updating but for the price, it was good. I would like some better breakfast but again it wasn't too bad

The shuttle to and from the airport was out of service both upon my arrival to the hotel and departing. The hotel very kindly booked me a ride service. I arrived at your hotel on Easter Sunday and even with what had to probably have been a very busy weekend , Tommie at the front desk was a breathe of fresh air. He demeanor and sense of humor made checking in to the hotel a delight.. It is that kind of customer service that keeps guest returning to the hotel each time their is a need.

VERY clean property, quiet, easy access to airport

Surprisingly rude, unfriendly staff