The woman at check in told us we just made it in time to check in. At 2 am all check ins get canceled. We were not aware of this as we were travelling from out of town and made it in just in time. I did not see this in the listing information.

Location

I had to ask for a different room because as we enter the room it stink a combination of mold and tabaco and the flors were really bad not what I have expected at Hampton before

Location and nearby entertainment/shopping Enjoyed breakfast and the service. Very clean.

Back door out of service. Door propping if you are unloading or loading. Not a good practice

The front desk. Breakfast. Check in check out is fast and efficient. Pool is quiet I doors. Spa is perfect. Water in both was excellent. Peletone bike 👍🏻 gym machines 👍🏻 temperature great because it was hot outside . Fyi la quinta next door had no water on any floor nor for the toilets. For over 3 hours.

There is not anything I did not like.

It was very ry clean and there wasn’t a lot of boise in the morning which I personally enjoy!

It was bigger than I thought, and that it was somewhat away from the down town ( we had some space to our selves with no noise)

A good hotel for the money you are paying. It is between Sugarland and Chimney Rock so it was convenient for me to move to either direction. There was ample parking space and the staff was very helpful too. I stayed there twice during my visit to Houston.

Breakfast was amazing. Well stocked and very clean

Front desk was not staffed well. We had a hard time finding someone to help us a few times.

Cleanliness

Holding the amount on my card instead of getting the funds right then and there off of my card

Convenient to go to other places

The parking was not safe my friends rental car window was smashed at the parking area

Although there was an extra $100 added on incidental that we were not aware of, everything was amazing! Staff was friendly and professional. Rooms were clean along with every hallway and corner. The indoor pool was spot on when it came to relaxation! Lastly the complementary breakfast was beyond amazing, it's not the typical small Continental breakfast we were used to. A 10/10 stay for sure 👌🏽

Surprise of the $100 incidental fee.