Location! I absolutely loved the location of this hotel and the quick and easy access I had to the Galleria mall next-door. Truly, this was amazing! Parking! Complimentary self parking was great and safe. Paid valet services also being available was a + but I did not use this service at all. Staff! All of the staff I met was amazing and extremely attentive/nice. No issues with staff at all.

The bathroom in my room was not completely clean. I noticed dirt/scum on sink around handles and in the sink. I did not bother with complaint because my stay was so short that I cleaned it myself. But I do believe this is something that should be noted and triple checked for in the future.

Short stay here for business and the location is why I had chosen this property. It co-located with the Galleria mall and I could just walk into the mall for all things of need. Traffic going into this location is heavy, however, if you're able to avoid those hours, it's a good location with plenty of shopping and food options even beyond the Galleria. The rooms are spacious and facilities are sufficient. I would stay here again, given a chance.

The renovation of the property shows, and some of the items in the room and their mechanism of operation are dated. Took me some time to figure out the working of the lights, for instance.

Location

Hard water for showering

Everything was good we liked that we were directly inside the mall as well. Staff was very friendly and caring we enjoyed it.

We use white noise to go to bed and the TV in that room would constantly disconnect my iPhone in the middle of the night and we wouldn’t be able to use the YouTube tv method.

The location can't be beat if you're going to the galleria! The rooms were nice, comfortable and clean. The staff was great!

I didn't realize that there are two Westins at the Galleria, and we went to the wrong one first. Not a huge deal, but it seems to happen often enough that they have maps already printed out with directions to walk through the mall to the other one. SO, just keep that in mind if you decide to self park, and double check you have the right side of the mall so you don't have to schlep luggage through the mall.

The front desk ladies were very nice. Beautiful comfortable rooms. Robes were a nice touch. The ambiance throughout the hotel was beautiful. Breakfast at the Daily Grill was super good. Connecting to the Galleria Mall was a plus. All of the Christmas 🎄 lights and decorations were beautiful.

I had to leave

The staff was amazing and the bed was very comfortable

The room could have been a bit bigger. The bathroom was lacking in luxury. I was expecting a freestanding tub as per the pictures and there was no tub at all. When I asked about a room with a tub I got one with a sunken tub and not the freestanding tub

Staff was great. I asked for extra pillows and blankets and it was delivered extremely quick to our room

The sofa sleeper was not clean and it wasn’t comfortable at all. Even my daughter who weighs 45 pounds said that b it was hard and not comfortable.

I like the location, the bar, the fact that the mall was right there. The pool was nice. The cleanness.

There was no coffee available in the lobby. My shower didn't work. The water didn't turn off. Maintenance came quick and fixed it so I thought. The next day the water didn't come on at all. I called for sheets for the sofa bed. The staff that brought the sheets in a timely manner. Smelled like a pound of weed.

Beautiful room. Great connection to the mall. Great location. ROOM WAS PERFECT!!! BEAUTIFUL DECORATIONS!!!

I was impatient waiting for someone to bring my bags up. I know you have a service for that but you guys were busy. I just grabbed a cart