Clean and comfortable and near the ballroom that had my grandson’s prom.

The valet person took advantage of my grandson and took his cash of $40.00 as the parking fee and told him he would let the front desk know he paid for parking but did not. Had to make a trip to the hotel with my grandson and he gave the valet manager the specifics and they credit my valet charge. I am glad they did this and it was a good learning visit for my grandson. He has never stayed at a 4 star hotel and was very happy for the experience.

The view. The shades to keep light out in the morning. The bathroom. The shuttle. Especially the shuttle! The pool and gym area. I didn’t have time to actually get in or try the gym out. But I did go take a look. And definitely want to go back and try it out when I have more time. The view from that area is also beautiful!

I didn’t like the atmosphere in the lobby after 10 pm. I wouldn’t recommend coming out of your room after then if you’re not fond of party life. I went to the lobby to grab a sweet snack at about 11:30 pm and wasn’t pleased with all that. But that’s just me and don’t mind getting snacks ahead of time next time.

I liked the friendliness of staff and how clean it was. I disliked the fact that there was only 1 bathrobe in the room an 3 towels for 4 people. This seems like it should not have happened with this class of hotel. Also to me the bed was a little to firm for me but it was not a giant deal

Excellent location for shopping and entertainment. Very nice lobby and public area. Rooms are nice size. The staff was excellent and doing a great job of handling a power outage which was in progress when I arrived.

I honestly do not care for the communal bath amenities tho I know it may be better environmentally friendly. Halls were a bit dark in places. The entry driveway was very dark even after the power came back on. Not sure if it is always like this.

The front desk staff was excellent. Perfect walk-friendly location for shopping at the Galleria.

The guest room bathroom door is made of opaque glass. It lets the bathroom light into the dark bedroom at night and is unpleasant for a light sleeper.

It was close to the mall. Wish there was more to do around the area.

The toilets in our room didn’t flush well and the rooms are starting to look a little run down

Location was phenomenal. Front desk staff and the bartender were really great.

I was placed in an accessible room and the bed was extremely low. I got the feeling the hotel was full so I didn't try for another room but that was the only downside.

Breakfast was great, but the variety could be a bit better if ordering from the menu.

maids do not always leave the correct linen. First day was great, but spotty for the remaining days.

The valet was amazing Luis and David did an excellent job taking cane of us! The front desk always went above and beyond for any of our needs!

Breakfast is superb and location excellent

Timing for room cleaning (most times late)