Good location , clean and the staff was accommodating

For the price I paid , I would have expected the toilet to work all the time and not have to fix the flushing unit with each pull. Also the toilet paper hanger is extremely loose that the paper fell off with every pull. Difficulty communicating with the cleaning staff for they could not understand English, though they were friendly and tried to call for help. The lobby furniture is dated and requires pillows to sit comfortably , that were missing.

Room was located on the 16th floor. Incredibly spacious and clean. There was a full corner couch, floor to ceiling windows with a view of uptown Houston. Secure elevators that required key cards and quick service. Great location in the mall, with easy parking options.

Nit picking but the lighting like most hotels can be dim. In order for the room to be fully illuminated required switching on all the lights such as the hallway, bed side lamps, desk lamps, standing lamps, which also made turning in for the night more of a chore. This is somewhat consistent with most hotels.

Clean. Smelled good. Looked fresh. Sarah was very helpful in getting me into a handicapped room. I appreciate her making my stay better. Thank you Sarah.

Valet was too expensive. Had guest stop by for coffee and I was so embarrassed that the charge was $32 for one hour. It wasn’t busy at all. There is no place to gather for conversation and the furniture was so uncomfortable!

the room is good. the room is clean and the room size is very good.

the parking is shared with the Galleria Mall. in sometimes, it is difficult to find a parking. the internet was working fine in first few days then it has been disconnected. when I aksed about the reason, the staff informed me that it is free for Bonvoy members only. this was not mentined in Booking.com. anyways I am a member so once I provided them with my email the internet was activated again.

Firstly the staff and especially Ms. Amy Dubon and Ms. Carmen at the front desk.. They were excellent and polite. Overall everybody that i interacted with were extremely helpful and that applies to the engineering staff as well! Also, it had an excellent location with direct access to the galleria mall. The bathroom was spacious and well stocked. The room was neat and clean. Great value for money.

Great location comfortable rooms the staff were very friendly..

Rooms need a little updating.. Also there weren’t many choices for f and b the bar restaurant where all went for breakfast was always too full not enough staff..

The hotel has access to the Galleria directly which was very convenient. The room was quiet and the bed was comfortable. Would definitely stay here again.

It can be difficult to get an Uber if there's traffic at the mall as this causes a backlog in parking lot which is shared with the hotel on one side. Our internet was cut on the last day and required to be paid for to continue which was a bit inconvenient for the morning before check out.

I got in from a long flight and really wanted a glass of wine and for some reason the bar wasn’t opened. They said the bar closed early. I felt like I had overpaid for my stay but the hotel was nice and clean.

I loved the great staff. They were very welcoming upon entering the lobby. A very aesthetically pleasing building with a nice aroma. The room was great. I was shocked to see that they had even decorated the room a bit for the occasion. Very comfortable bed and pillows that just put you right to sleep. The view I had was astonishing, and at night it was even better. Then to top all that off, the check out process was made quick and easy. An overall 10/10 experience.

I actually booked for my daughter and fiancé. This was their wedding weekend. The suite was beautiful, rose petals leading to the bedroom, a huge rose petal heart on the bed, a card of congratulations with flutes and wine! I requested white chocolate covered strawberries and champagne to be placed in their room in the afternoon after the wedding. I highly recommend this hotel, they were so accommodating!