Due to electrical issues at our townhouse, we had no heat or appliances at a very cold time of the year. Consequently, we were forced to leave our house and find other lodging while repairs were being made. AKA offered a wonderful home away from home. Nigel at the front desk greeted us with warm welcomes, open arms (literally), and great conversation whenever we passed by the front desk on our way to our room. He consistently went out of his way to make sure our stay was perfect. In fact, everyone at the front desk was pleasant and helpful. We spent many evenings in the bar/restaurant where again the manager/hostess greeted us as old friends and made sure we had everything we needed. In our room, the bed and pillows were so comfortable. The room always straightened, on our schedule, and cleaned. The bathroom products were replenished and smelled so good. It was always quiet and relaxing. The food and drinks were just as we wanted. The open spaces inside and outside the hotel offered a comfortable extension to our bedroom. And the gym? Fantastic. In all, we were very happy with our stay.

The bedroom on the ground floor in the Zen area was quiet and had a nice view of a private courtyard, but was rather dark - especially as the decor of the hotel overall is on the dark side. There wasn't a separate business center to do work or have access to computers.

Clean , new and nice

Only con before you book through booking.com please know it’s a $100.00 deposit per night of your stay. On the actual website it states that but not under the booking.com website . There’s a lot of taxes included as well . No parking lot you will have to pay 32.00 a dollars a night through valet . ( go find parking on the side street ) this was not stated on the booked .com website .

The customer service was EXCEPTIONAL. Everyone is so friendly and accommodating (the bellhop even hugged me when I departed the hotel!). I've never had such a good customer service at a hotel. Plus, I was there for my bachelorette party and when I arrived to my room, there was a free bottle of champagne and a beautiful hand written card. It didn't hurt that the hotel is gorgeous with amazing amenities. The terrace is stunning and a great spot for a hang, the location is terrific, and the beds are sooooo comfy! It's the first time I've felt like I have to return to a property because the experience was so positive.

It's verrrry pricey. But I honestly get why.

food is good, room was nice, asthetically pleasing. front desk super nice.

the staff in the bar loungeAlexander over looked me entire time but accommodated the couple next to me and he wasn’t even a server. Asked that couple were they okay 4 different times not once ask if I was okay. Than another guy came over (not the server )asked were they okay. I had to look to see if they were famous or not. The guy at the bar watched be stand at the door about 5 mins . I had to ask him for help after him looking at me 5 different times. The date was feb 15, 2025. I hope they do better and cater to everyone.

I wanted to share my overwhelmingly positive experience at the hotel. The cleanliness was truly remarkable; everything felt fresh and impeccably maintained, exceeding my expectations. Beyond the spotless rooms and common areas, the exceptional customer service truly set this hotel apart. The staff at the front desk were incredibly helpful and efficient, addressing all my queries with a cheerful and professional demeanor. Their assistance went above and beyond what I typically expect. I was particularly impressed by the concierge service. Their recommendations were spot-on, and their ability to seamlessly arrange everything from restaurant reservations to transportation was invaluable. They made my stay incredibly smooth and enjoyable.

The staff was very responsive and professional. We had 2 facility problems ( a water leak onto carpet from the AC unit and a plugged shower drain). We reported them to the front desk and staff fixed the problems by the time we returned in the evening. There are always problems wherever one stays and the ability of the hotel to correct issues quickly is what counts. The housekeeping staff was excellent. Every day the room was pristine! Also praise to the doormen and doorwoman who greeted us every time on arrival .

It was really quite good all around

Alistair Gomes the Front Desk Manager and Andrew the Bellman pulled out every stop to make our stay an exceptional experience.

I have zero complaints.

Every thing about the hotel was superb ( location, staff, rooms).

I believe they have significant issues with their way of payment. The amount I paid at the reception was not the same amount on Booking. Com. Although it was stated on Booking. Com the total price of the reservation. Moreover, they have the highest incidentals ever 160$/room/night. Wait for the refund to come back. Its been more than one month, I didn't recieve the refund and still contacting the credit card bank. I contacted the hotel, no reply. Inbrief, the hotel is nice but might ruin Your eoconomic plans of the trip

The property was very modern and clean. Every single detail was perfect. The architecture, the furniture, the art work/paintings on the wall even the smell of the hotel was nice. The staff were absolutely amazing. Every single staff member went above and beyond to ensure our stay was perfect. The door staff who stood outside the hotel lobby day and night always made sure to open and close the hotel doors as you enter/exit. Such a nice touch. Even the bakery/cafe was perfect. We didn’t get time to experience the bar on our trip but even that looked fantastic. Can’t wait to come back!!

Nothing. All perfect!

The room we were given was excellent; it was very spacious with the comfy bedroom in a separate room. It felt much like we had our own apartment that was tastefully appointed in a minimalistic style, complete with a sizable dining table and decent kitchen. The coffee in the room was great. The outdoor lounge area and exercise room were both beautiful, although we really did not get a chance to use either.

The breakfast was only mediocre. I was a bit disappointed that the lobby was under construction, and the makeshift reception desk was off in an awkward hallway, but presumably that will be rectified when construction is complete.