Due to electrical issues at our townhouse, we had no heat or appliances at a very cold time of the year. Consequently, we were forced to leave our house and find other lodging while repairs were being made. AKA offered a wonderful home away from home. Nigel at the front desk greeted us with warm welcomes, open arms (literally), and great conversation whenever we passed by the front desk on our way to our room. He consistently went out of his way to make sure our stay was perfect. In fact, everyone at the front desk was pleasant and helpful. We spent many evenings in the bar/restaurant where again the manager/hostess greeted us as old friends and made sure we had everything we needed. In our room, the bed and pillows were so comfortable. The room always straightened, on our schedule, and cleaned. The bathroom products were replenished and smelled so good. It was always quiet and relaxing. The food and drinks were just as we wanted. The open spaces inside and outside the hotel offered a comfortable extension to our bedroom. And the gym? Fantastic. In all, we were very happy with our stay.

The bedroom on the ground floor in the Zen area was quiet and had a nice view of a private courtyard, but was rather dark - especially as the decor of the hotel overall is on the dark side. There wasn't a separate business center to do work or have access to computers.

My wife and I stayed for 2 nights to celebrate our anniversary. A handwritten card and box of treats awaited us. The room was spacious and the bed was extremely comfortable. They had plenty of umbrellas in the lobby, which was helpful as it rained for the majority of a day. They also have ebikes and helmets available for you to explore the Mount Vernon Trail (we didn't end up doing this due to the aforementioned rain). Wonderful location with excellent dining within a few blocks. As far as amenities, the gym is fantastic - machines that target the whole body and plenty of cardio machines. The dumbbells only go up to 25lbs though. We also availed ourselves to Lalita Method Reformer Pilates, which is located inside the hotel. My wife and I were complete newbies and we loved it.

Nothing. Absolutely perfect stay.

Clean , new and nice

Only con before you book through booking.com please know it’s a $100.00 deposit per night of your stay. On the actual website it states that but not under the booking.com website . There’s a lot of taxes included as well . No parking lot you will have to pay 32.00 a dollars a night through valet . ( go find parking on the side street ) this was not stated on the booked .com website .

The customer service was EXCEPTIONAL. Everyone is so friendly and accommodating (the bellhop even hugged me when I departed the hotel!). I've never had such a good customer service at a hotel. Plus, I was there for my bachelorette party and when I arrived to my room, there was a free bottle of champagne and a beautiful hand written card. It didn't hurt that the hotel is gorgeous with amazing amenities. The terrace is stunning and a great spot for a hang, the location is terrific, and the beds are sooooo comfy! It's the first time I've felt like I have to return to a property because the experience was so positive.

It's verrrry pricey. But I honestly get why.

food is good, room was nice, asthetically pleasing. front desk super nice.

the staff in the bar loungeAlexander over looked me entire time but accommodated the couple next to me and he wasn’t even a server. Asked that couple were they okay 4 different times not once ask if I was okay. Than another guy came over (not the server )asked were they okay. I had to look to see if they were famous or not. The guy at the bar watched be stand at the door about 5 mins . I had to ask him for help after him looking at me 5 different times. The date was feb 15, 2025. I hope they do better and cater to everyone.

I wanted to share my overwhelmingly positive experience at the hotel. The cleanliness was truly remarkable; everything felt fresh and impeccably maintained, exceeding my expectations. Beyond the spotless rooms and common areas, the exceptional customer service truly set this hotel apart. The staff at the front desk were incredibly helpful and efficient, addressing all my queries with a cheerful and professional demeanor. Their assistance went above and beyond what I typically expect. I was particularly impressed by the concierge service. Their recommendations were spot-on, and their ability to seamlessly arrange everything from restaurant reservations to transportation was invaluable. They made my stay incredibly smooth and enjoyable.

The staff was very responsive and professional. We had 2 facility problems ( a water leak onto carpet from the AC unit and a plugged shower drain). We reported them to the front desk and staff fixed the problems by the time we returned in the evening. There are always problems wherever one stays and the ability of the hotel to correct issues quickly is what counts. The housekeeping staff was excellent. Every day the room was pristine! Also praise to the doormen and doorwoman who greeted us every time on arrival .

It was really quite good all around

Alistair Gomes the Front Desk Manager and Andrew the Bellman pulled out every stop to make our stay an exceptional experience.

I have zero complaints.

Every thing about the hotel was superb ( location, staff, rooms).

I believe they have significant issues with their way of payment. The amount I paid at the reception was not the same amount on Booking. Com. Although it was stated on Booking. Com the total price of the reservation. Moreover, they have the highest incidentals ever 160$/room/night. Wait for the refund to come back. Its been more than one month, I didn't recieve the refund and still contacting the credit card bank. I contacted the hotel, no reply. Inbrief, the hotel is nice but might ruin Your eoconomic plans of the trip

Distance in walking to shopping, restaurants, attractions. Customer friendly and accommodating staff Spacious rooms Doormen/greeters attentive Bar/Bartender..great atmosphere and mixed beverages! On-site movie theater

Breakfast to include coffee very bland! Windows in room needed cleaning..couldn’t see out clearly Trash bags in trash cans in room should be used Lighting in room dim Not a fan of bathroom sink type installed No shuttle to train station or anywhere