The hotel was very clean, and the staff were fantastic. The room was large, with very comfortable beds. I loved the shower, you just have to be patient for the water to warm up. Location was great, short walk to Union Station.

We got blind sided by the deposit. I read that it was $100, but didn't realize that meant it was per night. So, for our 5 night stay the deposit was $500. Also, keep in mind there is also a resort style fee per night as well. We prepaid through Booking.com, but some people don't realize this fee is there and are surprised when they check out.

The hotel was amazing. The room size makes other hotel rooms feel tiny. We slept so good, not just based on how much we walked each day but the beds are so incredibly comfortable. We decided to get snacks downstairs and while they are expensive it was on point with other places price wise and we didnt have to leave the hotel late night. If you take the train into the city or need the metro your walk to union station is minimal. You can also find the lime (and other brand) scooters and bikes located all over. While they can be expensive the scooters allowed us to see so much without having to utilizing the metro. The robes and slippers were comfy for lounging around (the kids loved them and really wanted to buy their own.) Robyn helped check us in, she was so kind and helpful. She explained everything we needed to know. Everyone else was also fantastic. We loved this hotel and will absolutely be back. Thank you for outstanding service.

There was not one thing I could think of.

The entire staff was very welcoming and accommodating throughout our stay . The room was large the bathroom and walk in shower was spacious and immaculate.From the towels to the bed linens it was all so comfortable .We brought our dog and everyone could not have been more welcoming. As this was our first vacation with our pup , the hotel made it all so effortless. The restaurant was also lovely the food was delicious and they were very good about our dog. We will be staying in a Royal Sonesta in Baltimore next month and we are hoping our stay is as pleasant as this was

I cannot say we disliked anything.

Really nice hotel. The room was a good size and extremely clean. The hotel is in a perfect area for visiting the tourist sites. It also has a really nice restaurant/bar.

Only criticism is that that lobby area really didn't feel like a top quality hotel. No concierge or doormen. This was an issue as due to a mix up at the airport, my wife and daughter had to arrive at the hotel first with all our heavy luggage, at 10pm after a long haul flight and there were no hotel staff there to assist with the baggage, They also wouldn't let her check in until I arrived as the booking was in my name, which I thought was a bit overly officious, especially as the booking was clearly in the same name.

My favorite aspects of this location was the friendliness of staff, cleanliness, and proximity to local attractions!

I do not have any complaints or concerns about the property.

Got a free upgrade to a king rook which was huge and spacious. Room was spotless and had high end amenities. Staff were attentive and very responsive. Good location in a quiet neighborhood so no disturbance by traffic noise. It’s a new hotel so well kept and everything looks clean and shiny. The bathroom had fluffy towels, water bottles, premium body lotions and shampoo etc. I will definitely stay here again.

Wanted to stay longer ! But all rooms were fully booked due to Cherry Blossom Festival.

The property was in a great location (within walking distance to Union Station, several great restaurants, and about a 20 minute walk to the Capitol). The area felt safe and the property was immaculate. The decor was adorable and the room was spacious, with lots of amenities. The bed was incredibly comfortable, shower had wonderful water pressure, and there was minimal street noise. And the staff were all incredible/welcoming; from the valet to cleaning people, everyone was attentive and helpful. This is my new favorite hotel!!

NA

The hotel is very close to Union Station, which is convenient if you arrive by train or want to be near a metro station. Staff was also very friendly and helpful

I was visiting just after a big snow storm. The sidewalk was clear in front of the hotel property, but the sidewalk was not cleared adjacent to the property in front of an unoccupied building and a small park/memorial. The sidewalk was icy when walking up to Union Station from the hotel. If I were hotel management, I make sure that snow/ice is clear from the adjacent sidewalk, up to the intersection to help make things safer (even though it’s beyond official responsibility). I wouldn’t want a guest to fall on the ice and get hurt.

When I told the receptionist I didn't like the room because it didn't face the city from the window, she quickly took me to another one that was much better. I also appreciated that the hotel used tile instead of carpet, which felt cleaner and more modern. The bedroom was a good size, and the bathroom wasn't cramped either. Overall, the staff were very friendly and smiled whenever I asked for help.

When I was going to check out and requested to have my car, I was waiting for almost 20 minutes to get it, which made me a little bit nervous.

Great location (especially if travelling by train), spacious rooms with everything one would need for a pleasant and enjoyable stay - one of the rare places that gave a feeling of a home and not just a cramped room where you get through the night

Water pressure in the shower was not great (as well as the creaking of the plumbing while using it) The casting system to the TV - I'm pretty tech savvy and couldn't get it to work (despite it claiming to be as easy as 1-2-3) from neither account, device or anything I threw at it - that was a nightmare