Beautiful location and alot of options for shopping and dinning.

The manager was very respectful and professional. The young lady who checked us in was not too pleasant. She made me feel like she didn't want to be there. My room was not so clean and my brother's room did not have a sleep sofa per my booking. I contacted the manager about our issue and he rectified my issue with my room with an exception that no one still came to clean the sleep sofa that had food on it and a bit of trash in the floor. I stayed there about 2 yrs ago when I was traveling back and forth when my mom was in the hospital and thought of this being a very nice hotel. Very clean, Great Customer Service and Very Accomodating. My brother was a bit upset that he couldn't use his military discount towards his stay though.

Great location to attend events at the Henrico Centre. Many food options available within walking distance.

Only 1 washing machine and dryer. We were there with multiple sporting teams and I had to get up at 4:30am to use the machines

u liked everything about this facility, the room was excellent as well as the location. I couldn't ask for anything more!!!

nothing other it's quite costly.. But than again, the quality was outstanding so maybe the cost wasn't that bad...

We stayed here twice. The room was spacious and clean. The staff is friendly and efficient. There are several different restaurant options, an easy walking distance from the hotel. It was a nice place to relax and unwind.

The food ordered from the little in house was excellent. The front desk clerk was very nice and accommodating. The room was very clean and comfortable. Also, just the right temperature for the warm weather.

The staff was great- so helpful and friendly. The location is perfect, you can walk to all kinds of restaurants. The beds were extremely comfortable, the room was super clean and a great size.

Location was close to the event we attended. Liked that they were updating the hotel.

Didn’t have a free breakfast. At the price we paid, you’d think they’d have that.

The staff was so professional, helpful, courteous and very knowledgeable. The young lady who worked at the front desk when I checked in on 3/19/22 was so pleasant. The gentleman who I assumed was maintenance was also very courteous. Thank you for Superior Customer Service.

I was talking to the young lady at the front desk about extending my stay when a young lady whom I assumed worked here but was off duty was standing in line behind me made a comment " I got you go " and walked off. I assumed that she worked here because she acknowledged the young lady who I was talking to. Even if she was off duty, I am a customer. She lacked manners and patience. My overall experience with my stay here still gets a A+ inspite of the other young lady with her rudeness.

Hotel is clean and front desk staff were very friendly. Bar was convenient and snacks were good. Breakfast was offered too at a cost. Would definitely stay here again

Can't think of anything

I liked everything.

My room didn't have a microwave.