The hotel is located in a somewhat secluded area which makes it very quiet. The staff were very friendly and helpful. My room was clean, the bed was comfortable and everything worked well. The shower was very nice. They are renovating some areas of the hotel but that didn’t bother me at all. Overall a very nice stay.

Breakfast is typical hotel “free” breakfast. It’s not great but ok to get you going in the morning. However,if your a true southerner don’t waste your time on the grits. The elevator was not operating 3 out of the 5 days I was there. It didn’t really affect me but I can see were it was a problem for others.

Very convenient location just off the interstate. We were traveling from SC to NY and Richmond was a good stopping point. Staff was friendly and informative. Hotel was in walking distance of restaurants (mostly fast food and chain restaurants) but the hotel has a list of different types of restaurants within driving distance. We arrived late and tired and this was very helpful.

Not a lot of choices at breakfast. I was ok with that but I can see other people being disappointed. The hotel is also being renovated but it didn't affect us.

Loved that it was next to a plaza that had restaurants and pizza shops! Especially being right behind buffalo wild wings! Also right near most shops and stores. Just a great location! Also enjoyed the indoor pool and spa. But really a shining star was the breakfast ROOM. Yes a room serving you free breakfast! Was delicious! This is a must stay for all my future Richmond trips!!

There was pretty much nothing I disliked about the property.

Good location as we were traveling and arrived late. Easy to access the route we were on. The hotel was under remodel which was posted everywhere. The room was fine. I have been to better Hampton Inns but chalked it up to the renovations. Breakfast was good and clean.

Breakfast was great with many food options. My kids loved making waffles! The hotel is located close to restaurants and other stores. We all enjoyed the pool and hot tub. The beds were comfortable, and the room was a good size to fit our family of 4. Thanks.

We have no complaints.

The staff at check-in was amazing, kind, and accommodating. Building and rooms were very clean.

The elevator; 1 half working and the other was completely not. However, the front desk was very transparent at making us aware of it during check-in.

We were given a handicapped accessible room even though we had booked a regular King room. Very spacious with lot’s of room! The bed was soft but comfortable. Adequate number of pillows. The small refrigerator kept everything very cold. We did not use the coffee maker as there was 24 hr coffee in the lobby. Staff were excellent and very welcoming. The girls who checked us in even recommended a nearby restaurant which was very good. Breakfast was really good. Fresh omelettes with your choice of items to put in them; bagels, whole wheat & white breads, hot oatmeal and waffles and pastries & muffins for dessert. We will definitely stay here again.

The staff was exceptionally friendly and helpful and truly made the difference from an ok stay to a very good one. The room was clean but the bed linens had some stains. I know they were washed, but it was unpleasant.

The staff was very polite and accommodating. The room was clean and updated.

The hot tub water was very slimy and slightly green, the bed in the room was as hard as the floor.

Staff were brilliant, lads on night shift were so helpful knowing we had laundry to do and yet laundry was not working. Thank you so much!

Nothing