Really liked the way Tori (very proactive + keen to help me in any way possible) helped me put my laundry tab onto my room tab - she found a way - after having been told by another staff member at the front desk that i would have to seek out cash myself from Caseys down the road - end of discussion...

Didn't like room 110...Too noisy (from freeway traffic).....Also being told that i would have to find cash ($3) to do the laundry & that Fairfield Inn couldn't assist me any further... Then the laundry machine wasn't working anyway & nobody had the key to repair it on that day (Sunday)..!

Location was great for our purposes. Property was exceptionally clean and orderly with the exception of the cigarette butt's all over the ground at the side door (north). Not the hotels fault, disgusting habit by some who just don't care who it affects. Breakfast was good and hot with good variety. Staff kept everything full and hot. Room was on small side but more than adequate for our needs. Bathroom was very nice and love the shampoo, conditioner and body wash dispensers in the shower. All in all, great place and would stay again.

The cigarette butt's was our only issue. Could have used microwave in room but not a necessity.

Our stay here (myself and 2 kiddos) was the absolute best hotel experience we have ever had! We don't travel much, but I have been to enough hotels to very much appreciate a GOOD one. Everything was SPOTLESS, the front desk was kind and helpful, and oh my gosh the breakfast! Absolutely amazing. I will ONLY stay at this hotel going forward!

OUTSTANDING CUSTOMER SERVICE by Dan. Friendly, courteous, and kind, along with going out of his way to be of service. He even helped me with getting the Bonvoy signup completed and made sure I got the points right away. The epitome of OUTSTANDING CUSTOMER SERVICE! Breakfast was good since all I had were the eggs with chees, sausage/bacon, yogurt and a chocolate milk. All the rest looked great but I'm trying to watch my calorie intake while traveling.

No omelets for breakfast. Just kidding, this place about as perfect as it gets at an affordable price so long as one gets the military discount, all the other discounts aren't worth having.

The room was very fresh and being it was our sixth motel room in two weeks, it was so appreciated. The breakfast was easily the best breakfast in any of the places we've stayed over the last two weeks The lady who is staffing it on 8/18 was so pleasant and responsible.

No big deal but I got a thank you notification the morning I was GOING TO stay there, which made me a bit nervous. It was not the easiest place to get in and out of to Madison but that's not your issue

I didn’t eat brkfst as I am a Faster, The room for what my purpose in staying was good, staff was ok the Morning Gentleman that I interacted with at check out was Great.

Coffee and in room coffee maker needs updating for the price of the room one could at least have decent coffee. Even your brkfast coffee was less than great. Whirlpool area is awful dirty looking if that is what is called clean then you need help. The water was hot enough but your tub needs updating.

Breakfast was OK…..I have a gluten intolerance so only had eggs and bacon….

Room temperature was very hard to control…..

The breakfast was fantastic. Much more than I expected. The room was nice and the bed was comfortable. I rarely comment on the bed because they are typically not great. Theirs was quite nice.

I can’t think of anything I didn’t like. This hotel checked all the boxes for us. It was a pleasant stay. No smoking on the premises could be enforced if I’m to be picky.

I liked the rooms, and all the property. I liked the staff in general but the guy from the front desk was very friendly and he had an awesome customer service skills . I don't remember his name but is a young gentleman that worked 12/30/2023 at night :)

breakfast was ordinary. I usually stay at this hotel when I'm in Madison due to the location and am always pleased with the service