The snorkelling straight off the beach was amazing. We had read the very mixed reviews about this and have worked out why they vary so much - you need to go during low tide and then go further out. The first section the coral is dead but still plenty of fish. If you continue further out you get to another section of live coral and more fish - this is easier to get to at low tide - at high tide it is deep under water and not as easy to see and enjoy. We suspect that the negative reviews are people who went snorkelling at high tide and didn't got out that deep and positive reviews are people who went out at low-mid tide and went further out. underwater post office it pretty pathetic but the general snorkelling was good. My 13yo daughter loved the free loan kayaks too. The bungalow was lovely and airy with great views. the staff were helpful getting our bags to our room and water taxi was simple to use. Check out my daughters videos - Wet Days in Vanuatu with Cat and Lil' Sloth on You Tube Videos of Hideaway Island - https://www.youtube.com/watch?v=Qm95Ml7CPrE https://www.youtube.com/watch?v=Dlb1inPpmHM - first 1 minute shows more of Hideaway Island.

Food was ok but they had major shortages so most menu options were not available - they were out of eggs, fish, wraps and steak. There was a bar fridge in room but no cooking facilities. Would have been great if there had been a microwave just to enable some self-catering. Wifi was very slow and only available in limited communal areas. Communal areas were definitely in need of some TLC. they advertised that there was a free glass bottomed boat tour available for overnight guests but apparently it is not currently working (not sure how long this has been the case).

My stay was straight after the cyclone so obviously not all the facilities were working. The stay was brilliant considering the challenges they had regarding lack of food, water etc. The island had its own generator so we were fortunate. I was treated extremely well by the management and staff.

Many hotels and resorts in the Pacific fail to keep their maintenance up and Hideaway is typical of this...no worse and no better. Personally it does not bother me that much but great snorkelling destination in places like the Philippines offer much better value. Owners of such resorts in Vanuatu need to move fast on this before they start to lose business.

Everything was amazing. It's clean, comfy beds, and the location is a must—just a few minutes' walk to the village, with a 24-hour boat in case you need to cross from the island. Beautiful sunsets, great place to spend your holidays ! As is an island, you can go for a swim directly from the hotel, or the volcanic beach is just 2 min away crossing to the village. Kayaks, snorkeling gear, and snorkeling tours are available for guests. The staff is the best. I can't remember all the names as there were so many, but everyone was so kind and helpful (kitchen, gift shop, restaurant, reception, housekeeping, the guys from the boat/dive shop). Stella, Dell, Jim, the Filipino girl, Sara, I think it was—they're 10/10, and all the rest as well. Will definitely go back.

We especially enjoyed the reef with many pretty fishes to see. We went out snorkelling every day and we would see something different each time. We also got to post a postcard at the underwater post box which is something different. The staff are all so friendly and welcoming and go out of their way to help you and ensure your stay is enjoyable. When you stay at the resort you have free use of snorkel equipment including fins, kayaks and a guided snorkel tour too! We stayed in a bungalow with shared bathroom and our room was very clean and comfortable and came with a fan (essential I think in the tropics) a kettle with tea/ coffee and a bonus of a fridge. It had everything we needed and was cleaned every day so was spotless. Great value for money. We enjoyed our meals in the restaurant at night and also took the opportunity to make use of the shuttle boat ( free ) that frequently crosses back to the mainland when we needed a change. We loved this place so much we stayed twice on the same holiday. If I ever visited Vanuatu again I would definitely stay again.

There was nothing we didn’t like.

The staff were beyond lovely!! Went above and beyond to make me feel welcomed! As a solo female traveler they all looked out for you, especially the boat guys making sure they’d be there waiting for you if you were out late, one of my transfers arrived an hour later than expected (island time) and the guy from the boat came and checked on me. The went scuba diving and snorkelling, saw a turtle and loads of fish!

The reviews are right the property is a little tired and worn in places but that didn’t bother me as the island is beautiful and staying so close to the water was really special

A small island only a short boat trip from the main island, not too crowded, very pleasant staff, casual atmosphere, large rooms with sea view and direct beach access and good value for an expensive country. The coral has been damaged by storms but they are trying to repair this by sinking cages and these are working well as a support for new growth. The food was good although sometimes things on the menu were not available. There was always something else to choose.

Some of the facilities need more upgrading and tidying up but nothing serious wrong

While only having a 24h layover in Vanuatu, this place was great to dive a little into the natural beauty of this country. The snorkeling was amazing with a colourful reef and plenty of fish to discover. The room was comfy, the communal bathroom clean. The airport shuttle seems to work 50/50. My pick up was flawless and uncomplicated and brought me straight to the island (check-in after 6pm was no problem)

My airport shuttle back to the airport however was a disaster. The driver Jim (who dropped me the day before, and who assured me it's only a 15min drive so I wouldn't have to leave too early to the airport) just decided not to rock up. So 1, 30h before my flight I was still stuck on the island. The receptionist tried her best to try for an alternative, but ended up refunding me the cost of the airport shuttle (2.000 VUV) and I ended up hitchhiking to the airport. Beside the stress, I ended up arriving just in time. So while I recommend this place for a peaceful 1 day layover, give yourself enough time getting back to the airport.

We loved the friendly staff and the great location of the island. The Reef was beautifull and we loved the snorkling and diving. All of us - from the kids to the grandparents loved our stay. The food was also great. Breakfast as well as lunch and dinner.

The Hotel could need a general make over. Everything is a little used. But the stuff did everyday everything they could to make it better. fixed stuff. Cleaned, tryed to improve.

We spent our 20th wedding anniversary here as this is where we had our honeymoon. The location is great. Stella & the staff at Hideaway are so friendly & very helpful. The restaurant has lovely food. The snorkelling was great, unfortunately the coral reef isn't as good as it used to be. But if you head out a bit, it's fantastic. Our room was very clean & comfortable. The resort definitely needs a revamp, apparently the sale to the new owners hasn't done it any favours. No idea what they are doing with the walls they building at waters edge, & the pool? Definitely need the stairs back with the railing to enter & exit the water. I would definitely go back. Would be great too for day trips!

Shame the owners don't fix up the resort. Such a lovely island that could be so much better.

Breakfast was freshly cooked to order as was the other food and snacks, all the staff were lovely and friendly and couldn't have been more helpful, had wonderful relaxed and interesting dives with Kevin and Dell and some of the coral was quite amazing and in pristine condition

Nothing in particular that i didn't like, but for the price per night I was paying having AC in my room would have been nice