The staff was extremely kind, especially one of the receptionists who allowed me to use the shower after checkout, considering my flight time. That was beyond my expectations. I would like to thank them again. Additionally, the breakfast was good, and the room was clean. I would love to stay here again if I'm in the area.

The noise from the corridor could be heard through the door, but it was due to the guests' bad manners rather than the lack of soundproofing.

Clean room, comfortable bed, friendly staff, quiet during the night. The breakfast was okay, not bad, but also nothing special.

What I liked less was the request to pay for the entire stay during the check-in. As a rule, in other hotels I pay during the checkout. At the end we agreed that certain amount will be just blocked on my credit card at check-in day, so the payment was done yet at the end of my stay. All in all, a small episode, which didn't affect the overall positive impression.

The pool was great for a daily swim and the breakfast included in the room was quite good in terms of selection and quality

Both the bed and the pillows provided where too hard. Also, there is a golf driving range on the lakeside of the hotel. So, if you are room is facing that way and you have a balcony, as I did, you'll have to listen to golf balls being hit all day long. That's just part of this hotel, so, if you like golf, you won't have a problem with it.

The location is great, the staff are friendly and the hotel is clean/comfortable.

They charged VND 30,000 just to bring up 2 additional water bottles to the room.

Our room was very comfortable and spacious. Best hotel gym I have seen. The concierge was so kind and attentive. Very pleasant experience.

I would avoid the casino. Very strange and uncomfortable experience. Some strange rules which made me feel like it was a way to rip off tourists.

The pool is amazing as are the sporting facilities. The men who helped with luggage were very polite and friendly.

A little tired in decoration and not everything was replenished in the room everyday. The reception service is fine but not very personal. I have stayed in other hotels in Hanoi where the reception staff take a personal interest in you. It is a little removed here.

Comfortable but a bit dated. Only compliant is the breakfast salad has lots of fruit flies and looks scary. The rest of the food is fine. Not sure why the flies attack the salad only, especially the green pepper and cucumber. Easily 10 flies resting on the pepper 😣

Excellent pool and gym right on the shore of West Lake. Good restaurant serving Asian and Western cuisine

The breakfast buffet could have had more variety and freshness. At least they have a station where you can get eggs cooked to order. No fresh juice. The mattress was quite hard

Very nice amenities with the pool, overseeing the lake. Gym, sauna, steam room, and jacuzzi. Also has a driving range, but you have to pay. Reception and cleaning staff were okay. Only the bellboys felt friendly and accommodating. Location isn't great if you are trying to mainly explore Old Quarter.

Beds were hard, considering Pool needs to get cleaned often, or else there is going to be a bunch of dead mosquitoes on the surface.

Breakfast: the food was delicious with excellent variety. I especially loved the omelet and the coffee!! All of the help, from desk people to restaurant servers were kind, helpful, and efficient.

I liked everything! I was not disappointed at all. Everything exceeded my expectations. The Hanoi Club Hotel overall is better by far than many hotels in the USA which would charge far more than The Hanoi Club.