Staff was incredibly helpful in explaining the Fansipan experience and booking the cable car and tram tickets; suprise upgrade when I mentioned that we had another person staying with us for one night; proximity to city center with resto and cafe options; availability of taxi pick-up and drop-off; breakfast was filling and flavorful- enjoyed the fried rice, corn, and sweet potato; hot shower was working without problem; luggage storage after check-out; elevator to bring our stuff up the 6F with a gorgeous view of the mountain ranges

Uphill hike going back to the hotel, but this is expected when in Sapa

We chose to spend Christmas here in Sapa- the Staff were great, super helpful sharing information regarding trips and available options for us over our staff. The room was specious and we had a choice of two. Good view overseeing the town. The hotel is a short walk from the main town and all cafes, shops and restaurants were close by. Sapa train station was a 3/4 minute walk . Lovely little place.

Only grumble was being woken up by the children on the landing area on our second morning quite early - I believe they were wanting to clean the room.

The staff was great. When we were going to miss the included breakfast because of an early tour, they woke up early to give us a breakfast to go. Also, there was a billing mix-up and they worked quickly to make sure everything was resolved. The woman at the front desk was so kind and cheerful.

The rooms looked slightly more outdated than in the pictures but everything worked well. The hotel was up a hill which was good for the lungs but could be a bit tiring.

The staff are very helpful and friendly. They can also easily communicate in English. The room was superb for its price — view, space, amenities are all worth it. There are shops and restos nearby if you’re up for food adventures. They could also arrange tours for you! Location is just a few meters away from the town center. Thank you so much for making our stay a wonderful experience!

Please make sure that the windows are locked :)

Staff were super friendly, especially Phong, nothing was too much for him! He helped book things for us and give recommendations. This guy is a HUGE asset to the team at this hotel. Room was a great size, well decorated and clean. Location was perfect, short walk into the main area of town.

Fridge in the room didn’t work, nor did the safe. The heat function on the air conditioning unit was very temperamental which was frustrating when it was very cold out!

Absolutely amazing staff! They stepped in on short notice as our private guide on a trekking tour in Cat Cat village. And helped us book other activities during our stay, and also our ride back to Hanoi. Châo was amazing and super helpful. She arranged our tickets and kept in touch to make sure we were picked up by the driver. Would definetly recommend, also their breakfast is great!

The accommodation was basic but spacious and had all the amenities you needed and beautiful views. We arrived VERY late at night and a staff member stayed up for us, which we were so grateful for. It was also MUCH colder than i had anticipated and the kind staff even found me a jacket to borrow for my tour from the lost property :)

We coulndt turn off the light on our balcony which remained on through the night, but we were so tired we barely noticed.

Staff very friendly. Room was large. Nice view of the town and mountains. Comfortable bed. Clean, nice bathroom. Breakfast was included with reasonable options to choose from.

Bed frame larger than mattress, kept banging shin on the edge of the bed platform. Wifi not great in the room

We really enjoyed our stay, good location, good breakfast variety, very nice rooms for an affordable price! They also offer taxis, tickets for the train and Fansipan at reception and are just very friendly and helpful in general. Definitely recommend!! Especially when travelling on a budget.

The doors lock took a bit of getting used to but that’s just being picky

The most helpful and wonderful staff we have encountered. The room is really nice and has everything you could need. Free breakfast was good but no western options. Spa downstairs was great as well though a little cold in January. Close to city centre.

We clogged our drain so the bathroom floor flooded when showering but did not reach the rest of the room. Everything else was great!