Everything! Kudos to the staff of Sapa House hotel, especially the manager! She advised on alot of things/informations on attractions/drivers are worry-free! From checked in to check out. Smooth service! Rooms are spacious and clean, views are speechless, beds/pillows are comfy! Came wif my family of 6. Food are reasonably spread for breakfast. Great for muslim travellers as it is Halal Certified! Lunch and dinner menus are so affordable and delicious compared to other halal restaurants nearby! Laundry? Available too at super affordable price! Massage? They hv it there too! Tried the massage too! 👍 Walking distance to Sun Plaza. Take a stroll to White cloud Cafe, and u can see the rail from there. Just use google map and u will know how near the distance is! 👍❤️

Nothing that we didnt like. We loved the place and the people there.

Staff was incredibly helpful in explaining the Fansipan experience and booking the cable car and tram tickets; suprise upgrade when I mentioned that we had another person staying with us for one night; proximity to city center with resto and cafe options; availability of taxi pick-up and drop-off; breakfast was filling and flavorful- enjoyed the fried rice, corn, and sweet potato; hot shower was working without problem; luggage storage after check-out; elevator to bring our stuff up the 6F with a gorgeous view of the mountain ranges

Uphill hike going back to the hotel, but this is expected when in Sapa

We chose to spend Christmas here in Sapa- the Staff were great, super helpful sharing information regarding trips and available options for us over our staff. The room was specious and we had a choice of two. Good view overseeing the town. The hotel is a short walk from the main town and all cafes, shops and restaurants were close by. Sapa train station was a 3/4 minute walk . Lovely little place.

Only grumble was being woken up by the children on the landing area on our second morning quite early - I believe they were wanting to clean the room.

The first room we stayed in was small and cramped. The bathroom had an odd layout so that you couldn’t sit on the toilet properly. We expressed our concern and they moved us to a larger room at no extra cost. The staff were so very kind and lovely and accommodating.

The bathroom in one of the smaller rooms was too small and it was not possible to sit on the toilet properly. The staff did accommodate us and moved us.

The staff are very helpful and friendly. They can also easily communicate in English. The room was superb for its price — view, space, amenities are all worth it. There are shops and restos nearby if you’re up for food adventures. They could also arrange tours for you! Location is just a few meters away from the town center. Thank you so much for making our stay a wonderful experience!

Please make sure that the windows are locked :)

The staff was great. When we were going to miss the included breakfast because of an early tour, they woke up early to give us a breakfast to go. Also, there was a billing mix-up and they worked quickly to make sure everything was resolved. The woman at the front desk was so kind and cheerful.

The rooms looked slightly more outdated than in the pictures but everything worked well. The hotel was up a hill which was good for the lungs but could be a bit tiring.

Staff were super friendly, especially Phong, nothing was too much for him! He helped book things for us and give recommendations. This guy is a HUGE asset to the team at this hotel. Room was a great size, well decorated and clean. Location was perfect, short walk into the main area of town.

Fridge in the room didn’t work, nor did the safe. The heat function on the air conditioning unit was very temperamental which was frustrating when it was very cold out!

awesome and friendly staffs, manager Chau really prompt with her services to help us around SaPa while we were there and she extended her services out of her way where she got in touch with me the moment i had done the booking to ensure a smooth travel and the best experience we can have in Sapa. She ensured that we were comfortable and had everything ready and prepared fro our arrival.

Absolutely amazing staff! They stepped in on short notice as our private guide on a trekking tour in Cat Cat village. And helped us book other activities during our stay, and also our ride back to Hanoi. Châo was amazing and super helpful. She arranged our tickets and kept in touch to make sure we were picked up by the driver. Would definetly recommend, also their breakfast is great!

Oh I loveeeeeeeeeeee my stay here so so much. The breakfast is nice, the location was super strategic, and the room was super great and nice and comfortable. The staff were also very nice, shoutout to Chau and another guy at the reception desk who always there to help with anything.

I can’t think of any.