Highly recommend for good location, professional staffs and nice services! Everything is worst the price. We have ordered a family room for 5 persons with breakfast. The room is big, full equipment, well decorated and clean. Recommend to try breakfast in their restaurant, they have many choices: from westerns dishes to traditional dishes which are cooked on place. My parents love much their “Bún”. The receptions are professional and helpful, the staff in restaurant also. We have reserved a place and services to do BBQ by ourselves. The staffs in restaurant have prepared hot coals for us and chosen a good place in their balcony. It was exceptional since we can feel SaPa foggy while enjoying our BBQ meal! Deeply thank to Lacasa’s staffs!

Staff were very friendly and helpful at the desk once we arrived off a 8hr bus journey from Hanoi. Our room was very spacious and clean. Bed very comfy. Buffet breakfast was substantial. Location was great very close to centre of town, 2/3min walk. Spa foot massage was excellent and well needed during our travels.

In the bedroom there was gaps in the windows so could hear a lot of noise from street and construction next door to hotel.

beautiful mountain view. the staff were extremely sweet and polite. good local breakfast and a decent selection of western breakfast. the hotel staff were always forthcoming and helping to make our stay extra comfortable. they even upgraded our room for us for free when we asked for a room with balcony. great location and accessible to eating places. might need to walk 10mins uphill to reach good restaurants

nothing much but there is no lift in the hotel so if you are carrying heavy luggage and if you are staying on the 3rd /4th floor, you might feel tired.

Staff was extremely helpful in making reservations for tours and transport. Really felt like a very personal treatment. They came with several alternatives when we told them we wanted to go to Fansipan, which was closed at the time. Keep this up. It was one of our best stays during our 3 week holiday in Vietnam.

No elevator as our room was on the 4th floor.

Superb location. 5 mins walk to Sun plaza and the town. Super attentive reception and helpful staff. 5 star for the service.

Toilet need to increase lighting as it quite dark due to black tiles. Suggest to have heated aircond for winter stay. Breakfast is good but can be improved to more variety and quality food.

Nice and large room. Very kind staff helping you organising everything (e.g. trekking tours or connection buses). Especially the hotel manager Mr. Ahn took a lot of time helping us organising everything around the stay.

The only issue: bring a warm pullover to the restaurant... I guess most buildings in Sapa have no suitable heaters... Fortunately the AC in the room makes perfectly comfortable conditions.

In a less busy road but just 2 mins walking to the very town center (the church) Staff are very friendly and supportive Great breakfast area with balconies on both sides and full of light Nice room, clean and well equipped compared to other Sapa accommodation Affordable price

Hot water during winter may take 1-2mins to arrive from the tap, but no problem at all. Water is strong and hot enough for a good shower

I liked everything, specially all staffs, very kind and helpful. Breakfast was great too, fresh and delicious noodles every morning. Complimentary herbal foot bath was great after long trekking.

I could not find anything I did not like

It was really good My room was brilliant spotlessly clean with all the amenities you need and want and close to all the shops and restaurants The staff were so helpful too and helped me with my forwarding journey

Nothing to dislike about it

The staff was very helpful and attentive. The room was sparsely furnished but comfortable.

We visited in January and the weather was quite cool. The lobby and restaurant was very cold. It would be nice if there were some heaters so we wouldn't have to eat with our jackets on.