Room is spacious. Location is good, very convenient.

The hot water in our room was inconsistent. I reported the issue to housekeeping, but they insisted there was no problem. It worked on the second day, but on the day of our checkout, the water was cold again. During check-in, I had an unpleasant experience with a rude front desk clerk who, without saying a word, simply pointed me to another line. As I waited for my turn, new guests—who happened to be foreigners—arrived and were immediately accommodated at the counter I was originally directed away from. It felt unfair that they received preferential treatment while I was made to wait.

Hotel is in a prime location in Ortigas, about 25 min drive from NAIA (if there's no traffic). Room was spacious and clean, plenty of room/storage/cabinets. Breakfast was buffet style with plenty of options, also we had access to a well-equipped gym.

This might be because they were relatively busy - but room service took time (we had to follow up sometimes to complete our requests, such as asking for more water or room cleaning). Also, the hot shower in our room took time to heat up.

Staff : everybody was courteous and very helpful. Special mention to the front desk officer Ms. Bea who went above and beyond. She was very warm, helpful, courteous and friendly. Holiday Inn, Ms. Bea is a keeper, please value her. 😊 Room: perfect! value for money (super sulit!) water pressure is so strong, with hot and cold shower, bathtub was clean and without stains. everything was provided except oral care stuff (toothbrush/toothpaste). Bed was heavenly! Soft and super comfy with comforter that really does its job (not to mention smells clean too). free indoor sleepers were provided. the room was equipped with water heater, fridge, flat iron with board, hairblower. 😊 Location: perfectly situated near everything! in fact it is also connected directly to Rob Galleria using 4th floor. 😊

none. so far i loved everything. i wished i stayed longer 😁

The staffs are warm and friendly from the reception to dining. Location is perfect as it has connecting entrance to Robinson's Galleria. I love the breakfast buffet.

They took at least 24 hrs to respond to messages here in booking.com. I also asked if they have extra something or anything special for celebrators like anniversaries. We were told they have added it to special notes but it seemed it has been forgotten or they didn't add the note at all. The lights are all dim that we couldn't use the mirror in the main room to put makeup on. You will have to ask for the basic stuff that are included in the package like slippers, bathrobe, toothbrush and the mirror is dark. Ot sure if it's a mirror or just a dark glass (or one way mirror?) And I couldn't add pics thru here (booking.com). The app keeps on freezing everytime I select the gallery and couldn't even get to the gallery.

The staff was incredibly polite and helpful. Although I didn’t catch the name of the person who handled our check-in, it's clear that everyone is well-trained and attentive. We’re especially grateful to the team members who kindly assisted us with carrying our things to the car. A heartfelt thank you to everyone for making my parents' anniversary so special, with the thoughtful complimentary cakes and sweets, along with a warm greeting. The two-bedroom suite was absolutely beautiful, and I loved the bathtub 😍😍 it was the perfect spot to relax. We truly appreciate everything! 🥰🥰🥰

Just one small thing – the pool was a bit too cold for my liking, hehe! I wish it wasn’t quite so chilly 🥶.

The room was very nice although it was just a standard room. It was spotless and the bed was very comfortable. Housecleaning was also very efficient because when we went out for a couple of hours, they already cleaned the room and we were surprised.

The breakfast buffet was good on the first day but for the second day, I am not sure if they re-cooked some of the food because the consistency of the hashbrowns, chicken bacon, and fish fillet was better on the first day.

It’s connected to the mall and accessible to all the other malls in the area.

The toilet door/lock was broken. We can’t open it at some point and my son needed to use it. It was opened eventually but never fixed properly cause the smell of the ? Wood glue will stay in the room.

The warmness and superb service of all the staffs. They are so generous in giving help. We can 100% recommend the place. Everything you need in one roof , the shoppings mall with many restaurant, banks, business things are there in one roof. No need to go out of the hotel.

The common toilet in the breakfast room and to the mall. They are always stock and less pressure in the toilet tank.

The staff was incredibly kind and considerate, possibly the best hotel staff I've experienced in my life. Always warm and welcoming, every day of my 11-day stay was enjoyable?

During a busy breakfast, it was difficult to get around the buffet and they cleaned up my spot before I was ready to leave, but maybe it was my fault for not being aware.

Our room was spacious. I love that there were enough wardrobes/racks to store our luggages and whatnots. It also made me happy that free toiletries included lotion (small but thoughtful thing!).

The bed wasn't comfy. It has another layer of mattress that is smaller than the bed size and it doesn't stay in place on every use so I ended up waking up on uneven surface. The walls are thin that we always hear our neighbour's door open and shut.