The room was the biggest, I stayed so far and very comfortable ! The view was great The shower was comfortable , and it was a good space 👌 The walls, ceiling, elevator, hallways wall was very clean , the gym good size and equipments Outdoor pool very nice and clean however

The staff seemed at first unpleasant The food was very expensive on the 11th fl Not so much on the main floor. However, they can overcharge if you are not paying attention I believe this all has to do with the language barrier. I notice that miami have people working who don't speak English and also assume you don't speak their language just cause you're not from there. And that can come across a bit rude eventho it is not intentionally

room, breakfast, close to airport and hospital

was not able to have room serviced on a daily basis, and was not informed of all ameneties IE: swimming pool

I LOVE THE FACT THAT IT WAS IN CLOSE PROXIMITY TO MOST PLACES, MY HOUSEKEEPER WAS AMAZING, FRONT DESK STAFF VERY WELCOMING AND ALSO HAPPY TO ASSIST. LOVED THE ROOM SERVICE TEAM.

I THINK THAT THE BREAKFAST OPTIONS COULD'VE BEEN BETTER, EVERYDAY IT WAS THE SAME ON THE BUFFET, NEEDS TO HAVE MORE VARIETY. NEEDS TO HAVE AN ONSITE SPA.

Our room was quite large, and the A/C was at a perfect cool temp. Bed was very comfortable with luxurious sheets, blanket and pillows. Bathroom was super clean with a large sink and counter. Shower was large and water pressure was great! Great restaurant on top floor with stunning views. Happy hour was a treat and the breakfast was wonderful - many choices, hot and fresh. We stayed there a night before our trip overseas and the night upon our return. Was perfect. Close to airport. Most definitely recommend!

More detail about where the shuttle picks you up at the airport would have been better. We ended up taking a taxi back to the hotel.

Dinner hamburger was wonderful for we Australians who do not get this value or taste. Breakfast was fantastic. Room very comfortable and bed just lovely for sleep deprived traveller (me!).

Getting a shuttle to the hotel was impossible! I had written twice to the hotel to ask for advice and received no answO Why? It was imperative they should advise that since May the shuttle location had moved to the second floor and there was NOOOOOO system. We waited for an hour in the heat and when we saw a HInn shuttle it had been parked away and was full full full. We had to pay $25 to a very kind private taxi driver called Arturo was full

Everything went well.

The ride from the airport to the hotel kept passing us up, we waited almost 2 hour. Had to call a uber.

Close to the airport. The airport shuttle was wonderful to have. The hotel cafe, bar and restaurants were very nice to have. The 9th floor view of the city at the restaurant was beautiful.

They could have had more lounger seating at the pool. There were only 6 lounger chairs and each time we went to the pool they were being used. We were able to sit at the regular chairs and table poolside, but not as relaxing.

Kayla checked me quickly. She's definitely good at her position. Loved the top of the hotel restaurant. Breakfast was very good. Didn't get the hostess/waitress name but she was a pleasure.Didn't get a chance to go to the lounge this trip. Will make a point to check it out next time.

Shuttle was kinda hard to catch. I'll make a not to just go down closer to American Airlines.

I like the location near the airport shuttle to / from MIA every 30 minutes. It's also the Office Depot just across the street where I get my office supplies on the way to / from MIA. Restaurant on 9th floor is great food good. Check out 11 AM but they let you sit in the lobby and do internet work. The coffee shop in the lobby serve proper espresso so that's good.

I have stayed here before and knew what to expect. I didn't get disappointed I didn't expect any upper class hotel. The only negative is the coffee shop in the lobby is not open until 0900, apart from that nothing negative.

The front desk staff was very pleasant and professional. The housekeeping staff were very pleasant. The room was clean and smelled clean. The shuttle driver from the airport was very nice and helped us with heavy luggage. The shuttle driver to Miami Port was pleasant and efficient. They also had a cafeteria that was very convenient. I did not use the restaurant. I highly recommend this hotel for cruise passengers.

I cannot think of anything.