The room was clean and the staff were very nice. The best part of the hotel is it's location and that you can walk across the car park to one of the biggest malls in Bangkok. It's super convenient and saved a lot of time and money.

The room was much smaller than I expected which wasn't a big deal but would have liked more space for the price I paid. I also don't like the open plan style of the bathroom (there's no fixed door for the bathroom which means you can smell and see everything from your bed) there's a huge lack of privacy so bare that in my mind when booking this room.

Location: Conveniently located (attached to the mall) and BTS station. However, signage can be improved. Mall access times 10h00 - 22h00 limit access to hotel and BTS outside of these times. Very good WiFi. Price: Well priced for its offering. People: Excellent and patient concierge and doorman. A special thanks Chat at the Hotel’s breakfast café. Moreover, a very patient cleaning staff. Thanks to all at Centara Grand for an amazing city holiday.

More breakfast options for halaal + pescatarian A slightly older hotel but that’s part of its charm.

Hotel staff were extremely helpful and polite and couldn’t do enough to help, cleaning staff were very good and the room was always left spotless. Great choices for breakfast and always plenty to eat. Only had bar snacks but bar staff were great and food good.

Wonderful location ontop of Central Shopping Centre - just a quick walk through the carpark will get you access to supermarket, wide variety of food and retail shopping - super convenient. You have access to BTS (Ha Yaek) through the shopping centre which makes travelling into the main city easy (about 20 mins). Chauchak Weekend Markets only 4km away so short trip in Grab. Food offered onsite is delicious, plenty of variety for buffet breakfast. Room itself was spacious enough for family. Minor issue with HVAC with living space being 3-4 degrees colder than room but other than that space was comfortable. Pool is ok - it is useable but not very desirable. Located near a main highway the air is not too pleasant but that is most of Bangkok anyway. Staff are very friendly although sometimes language barrier can be an issue but they are always willing to help. Still highly recommend the hotel

Everyone was *SO* kind and helpful. The level of respect & attentiveness was unparalleled, in my opinion. The rooftop bar was intimate and yet impressive. Mint, our server was observant to every detail and took care of food and drink preferences with perfection. Amongst the shopping at both the Central mall [which was a short walk through the garage], Topps [both the grocery market & food court], the morning street food on the lower level of the garage], the Lotus Market... we not only enjoyed ourselves, but we will also definitely return... and with more baht to spend!!! Hahahaha... GREAT PLACE TO STAY IN BANGKOK! <---That.

Nothing. It was ALL good. IMHO.

The location from Suvarnabhumi is a bit far and traffic in Bangkok that is a bit awful. It takes you around 45-60 minutes to get into the hotel from there. You can opt to take tolls but it is still 45 minutes-journey. The hotel is located next to Plaza Ladprao hotel. There is a sheltered-connected bridge (parking) from the hotel's mezzanine to the Mall's 2nd floor. The Plaza Ladprao itself can satisfy your shopping spree. There are some stores and restaurants such as Kup Khao Kub Pla, Central, Starbucks, Pop Mart, etc. The room is spacious with a see-through en-suite bathroom. The view from my room is nice and you can see night lights and BKK bustling traffic. The staffs are friendly. I am pleased by their service and friendliness. The concierge will never let you feel inconvenience while staying there. The room service allows you to get more bottles of water if you need more. If your airport is Don Mueang Airport, this hotel will be the best 5-star option.

Excellent breakfast. Efficient friendly staff. Good gym and pool Huge selection of shops and restaurants nearby. Walking distance to parks. Easy links to skytrain and subway (but only when shopping mall is open)

Walking to BTS/MRT train stations is difficult and even dangerous when the next door shopping mall is closed, because the route includes several entrances and exits to a massive car park. Be very careful! I asked to book breakfasts every morning while checking in. They took a deposit and said I’d get a special rate. Reception did not however amend the system or communicate with the coffee shop staff. On two mornings the restaurant staff wanted to charge me again (at walk in rates), on 2 other mornings they omitted to record anything. I had to explain all over again when I checked out.

Very convenient location and rooms are very clean.

Nothing

I stayed here before last December and stayed again for I really like the location! It is connected to the Central Plaza Ladprao Mall, which is convenient for shopping and eating out. Moreover, I somehow feel safe since it is a busy place. Moreover, they were kind enough to give me an hour early check-in when I arrived at the hotel from a long flight. Staff at the reception were all helpful and also in general.

I think it was an oversight from the cleaning staff but I saw some clothes in the bathroom at the drawer! It is from the previous Occupant of the room. Ugh. I only noticed this when I tried using another towel. Again, the food choices at breakfast could have been better.

Spacious, clean room, comfortable bed. Great staffs at the front desk, housekeeping and Chatuchak Cafe. Excellent breakfast, and the premium buffet dinner is highly recommended.

AC noise on our last night, which disturbed our resting. However we were promptly moved to another room (Presidential Suite?). Notwithstanding, we were happy that the situation was promptly resolved and we managed to catch a few hours of good night sleep before checking out early next morning. Kudos to the housekeeping and front desk staffs.