We were allocated rooms in their newly decorated wing which were spectacular. Everything you could ask for. Lifts to all floors so no carting bags up stairs. Staff were friendly and helpful. If I stayed again I would ask for an ocean front with a terrace in the new wing.

The hotel is currently upgrading the outside of the building and so we looked out onto scaffolding. However will be beautiful once done and they are obviously investing into upgrading the building inside and out. Wasn't really an issue for us.

I was welcomed warmly when I checked in and given a gorgeous room. The room was very spacious, clean and luxurious! I had a nice view of the marina down below and the bed was very spacious and comfortable. The free breakfast was a lovely gesture.

My only complaint would be the attitude of a member of housekeeping; I had my door opened before check-out and she poked her head in and slammed the door shut. That wasn't an issue but it would have been nice if she knocked. The previous night I was very sick so I stripped the bed out of respect for housekeeping; I opened the door and I tried explaining to the same woman as stated above and she looked at me and then shut the door of the room. I felt this was very rude.

On arrival staff helped us to move to another room nearer the lift, due to my mobility problem. The sea view was appreciated. Overall the quality and presentation of food in the restaurant was very good.The car park was close to the rear entrance and this was a real benefit.

This hotel seriously needs at least another lift. The lift near Reception was supposed to hold a maximum of 8 people. But they would have to be matchstick men! Two people with suitcases filled the lift, and with residents on 4 floors, often with luggage we frequently had to wait several minutes to get in this lift when going to dinner etc. There was apparently one othe lift at the far end of the building, but few people used it. While we were there the hotel was full of people staying before joining cruise ships, and it was packed!

Marco Pierre Whites Restaurant! We got to the hotel about 8pm and into the restaurant about 8.15. Offered olives and bread without being given the menu and not advised we would be charged for them. From sitting down, It took an hour for our first and only course to arrive. Thought my fish was huge but it was mostly batter, peas were tasteless. Had to ask where hubbys sides were and again tasteless peas, supposed to be buttered and potatoes were still hard. Honestly not what’d I’d expect from Mr MPW. I don’t think he’d be too happy. Must say though that the serving staff were apologetic and very nice.

Location (close to the ferry, easy, walk into town to catch the bus to Canterbury Cathedral, or the train to Leeds Castle) very reasonable price for a taxi to Dover Castle), Customer service was quite good.

I was unimpressed with the meal that I had at the hotel restaurant. Everything else about the hotel was pretty much OK. Dover itself, was a little bit baffling. One example is, when I went to buy tickets for Leeds castle from the ticket booth at the train station neither one of the ticket sellers even knew what Leeds castle was. The tickets they sold me got me to the castle in about two hours for what should’ve been a one hour trip. Beware of relying on the train ticket sellers. Buy your tickets to Leeds Castle online. In fact, I would suggest buying all train tickets online. These two guys were not the sharpest blades in the Dover drawer.

Fantastic location, close to cruise terminals and walking distance to town. We loved the sea view and appreciated the air conditioning. The room was a decent size with a good sized bathroom. The lifts were frustrating as everyone has large luggage and although arranging a taxi was seamless and reasonable to get to the cruise terminal (£10), it was disappointing to hear the taxi driver only receives £7 for doing the heavy lifting. There is no transparency in the pricing.

The lifts. While we can appreciate issues with heritage listed buildings, it is bedlam at peak hours.

Service was very friendly and efficient. The room (on the 4th and top floor) was fairly cramped and dark from small boxer windows, but it was comfortable enough and functional. Lower floor rooms would likely be better. The hotel had an excellent bar and bar food with a wonderful view over the harbour. (It also had what looked like an excellent restaurant, judging from the menu and setting, but we opted for the more informal bar.) Parking was good and only a short walk from the hotel. The best thing though was the ability to cross the frontage road onto the promenade where we could take a lovely walk along the sea-front. It's hard to beat that. And access then to the ferry terminal (our purpose in being here for one night) was easy.

The room was a bit tired and tucked away under the top floor with boxer windows it felt a little like a student dormitory. But it was ok for the night and served its purpose well.

The location is great and the harbour view marvellous. The front desk supervisor organised for me to keep the same very pleasant sea-view room when, without prior notice I extended my stay. Car parking is close by. As on a previous stay the room was newly fitted out and sparkling clean. It was pleasing that the hotelier had resisted the temptation to fit modern plastic windows and instead perseveres with the higher maintenance of the original wooden Regency-period windows .

There wasnt much not to like, other than to say that the lifts showed the hotel's antiquity.

The room (standard double) was newly furnished in a tasteful decor. Bed very comfortable and the large TV well placed for viewing. The usual tea/coffee & biscuits were provided. The buffet breakfast was commendably extensive and catered for a wide range of tastes. All staff encountered were friendly and helpful. The location on the seafront is ideal being relatively traffic free and a short walk to many points of interest.

Whilst the room felt spacious enough, an oversized chair partially obstructed access to the bathroom, though given the layout there was nowhere else to put it. In the bathroom, an over large shower enclosure limited the space around the sink. However the new fittings and decor did compennsate for these minor issues. The evening menu in the restaurant was disappointing for vegetarians and those not keen on spicy food.

A great location on the sea front. Very handy for Dover Ferry port. Loads of free parking and a hotel car park. The hotel is being refurbished if offered an upgrade I recommend you take it as the refurbished rooms are excellent very large and some have a sea front verandah which is superb as I could see my car on the well lit street which suited me perfectly. The staff are friendly and welcoming and the hotel has a good bar and restaurant. They are a bit short on alcohol free drinks for adults but their selection is better each visit. I never consider any where else when coming to Dover its a perfect overnight stop well priced and convenient.

A few more non alc drinks choices would be good.