We stayed at Mercure for a quick overnight stop to break up a 9 hour trip, and would happily stay again for an overnighter. Great location, and within a safe and easy walk to the restaurants, shops and cafes on the main Street. Some elements in the room are a little dated but everything was very clean so this didn’t bother us at all, plus we expected this based on the pictures on the website. It is also reflected in the price, so criticism I have read on other reviews isn’t exactly fair! The beds were very comfortable, and the room generously sized even with 2 large suitcases. Shower was hot and consistent. Plenty of car parking. The evening reception staff member was lovely and very helpful.

No, it met all expectations.

We had a dinner at the hotel. We waited over one hour for our meal. I had a burger which was nice, my husband had a lamb shank that hardly had any meat on it. He’s not a big eater, but he had to eat 2 Muesli Bars when he got back to our room. We have decided to never eat in hotel restaurants again.

I was told a month ago that the lift wasn’t working. It never occurred to me that it would still be inoperable in 4 weeks time when we visited. I appreciate being given a room on the second floor, but carrying suitcases up 35 steps when you’re in your 70s is hard work.

Comfortable room with hot chocolate with the tea and coffee!! Fully appreciated this. Bed was comfortable and great pillows the hotel reception is lovely with fresh beautiful flowers in several locations really added to the quality of the presentation. I was also very impressed with the deluxe pod coffee machine for guests to use in breakfast room; wonderful coffee

Could not cast to tv. Kept giving me other rooms and not our room number More milk needed. Ie 2 not one

The room was a nice size, with a comfortable sitting area and desk. The bed was comfortable with big fluffy pillows. the room had an air-con, kettle, fridge (minbar at your expense), coffee/tea/sugar/hot chocolate (free), water, glasses/mugs/spoons. The bathroom is large with soap/shampoo/conditioner/hair dryer. The linen was clean and soft. The staff were friendly and knowledgeable. Good size pool with shallow and deep ends and a nice water feature. Plenty of tables and chairs outside. A bathroom outside so you do not need to go up to your room. There is a nice place to sit and have a drink in the restaurant area with a chess table. The restaurant had good quality food. Service was laid back and you didn't feel rushed. Overall this is a nice place to stay.

A small amount of mold in the bathroom. Service was a little slow in the quiet restaurant, the desk staff were nice. However, you need to ask every question as they don't give any, this includes asking for the Wifi password. The TV casting of the streaming service was confusing and I could not get it to work.

Whenever we stay in Albury for dance competitions, we always stay at the Mercure as a studio as it’s in very close proximity to our venue and straight across the road from the SSA club. A special mention to the wonderful gentleman in the restaurant that we look forward to seeing every year who is absolutely amazing at his job !!

Na

The room is very spacious and clean, perfect for a family and the beds are big too. Location is great as easy to find, ample parking spaces and near by city center so easy to find food and other things.

Amenities inside the room could be improved and supply important necessity such as bottles of water (instead of tap water) and facial tissue box for the room (not just toilet tissue rolls). Bar fridge needs regular cleaning.

The Mercure Albury is in a fantastic location and we always choose to stay here when we have functions. The rooms are super clean and the beds are amazing. Breakfast in the restaurant is really good as well!

Unfortunately, the lift was closed for scheduled servicing, but they happily moved us to the first floor to avoid too many stairs. We were also given a complimentary breakfast voucher as compensation.

friendly staff, the restaurant was lovely.

the elevator could be repaired as it jerked and clunked when used, increasing the volume of music in the elevator did not improve the use if it if anything highlighted the fact that it was in desperate need of a service. The elevator had not been cleaned and rubbish was on the floor. The placement of the fire/smoke detectors was a problem the fact that they flashed on and off all night, not even a regular pattern was distracting when sleeping and when trying to go back to sleep in the middle of the night. i had signed the receipt for the dinner to be charged to my room and found they had split the bill in the morning - not sure why or how they did this.

location

Restaurant attendent was not informed of guest details regarding full breakfast prepaid especially providing argument rather than checking with office. Bad experience, scrambled eggs were required, poor eggs benedict delivered with rude attitude. With that experience creating a bad day ahead. Never again.

Thank you so much to Renee and the rest of the staff who absolutely nailed it on Saturday. It was busy as there were weddings, concerts etc going on and they had the room cleaned and sorted so we could check in and make it to the concert on time! Thank you! Bed was comfy and clean, except the poly cotton linen wasn’t the best