Location was great as it was very easy to get around locally Room was very tidy and a good size with a great bed View was pleasant, next time think I would like at a view towards inlet to beach to utilise the view more

I thought being the busy period the pool and pool area could have been presented better. There are tiles missing from inside the pool, pavers out the outside of pool need fixing and weeds removed, gardens need weeding and general area needed more seating

Aside from great location where everything is there and no need to drive - we loved the Oaks! Safe, clean, accommodating staffs and great room too. Free parking as well in front of the hotel during our 4 day stay! We got scared after reading all previous reviews because they were all negative BUT it seems like they booked to a different hotel lol Our whole family really loved the place especially my son! Free parking, helpful staffs, big room for a studio type, clean room, complete amenities in the room, Safe, great pool plus perfect location where play area is just outside the hotel including Carousel Ferris wheel etc and pelican feeding too! We surely recommend this hotel!

Nothing to be honest

Beautiful view, nice just relaxing on the balcony watching the sun come up, people fishing on the water. Very roomy has all the facilities of a long stay, including your own washing machine and dryer. Perfect location would love to take my grandchildren next time the area has so many wonderful play areas for children.

The room is outdated but not miserable, still acceptable. Stepping into the shower over a very deep bath was a challenge, at least there are fitted rails provided for support, when you are already physically challenged, I expect it to be difficult/annoying for anyone.

Room was very clean except for a couple of minor things which was exceptable and could attend to ourselves,toilet and bath area was absolutely spotless which is a must and prority to us,lovely view,bed was pretty comfortable,pillows were awesome to sleep on great location, room was available quicker then arranged everything was available to use if we required great and awesome room for the price we paid.

No telephone to communicate with office in case of emergency as we had 2 fire alarm incidents and had to go down stairs to find a foyer full of people to be 1 incident a false alarm and someone cooked in there unit which set the fire alarm of and had to evacuate,no fans in the room as the bedroom area as the cold air from the aircon dont reach there,bath a little to high for the wife who has a nee injury and had to lift her in the shower.

Lovely location to spend with family. We were lucky enough to face the pool so we can watch the kids play from our balcony and a large kids playground on the other side of the complex. Enough cafes and eateries nearby. Right between the ocean and lake and enjoyed the walks on either side. Th room had everything we needed and it made all the difference with personal laundry faculties, pots and pans and a toaster. The decor was fine but most importantly it was comfortable.

The premises is shared by long term residents which was a little awkward.

the apartment was fine, large, quiet, ( i did not cars from the parking garage across ) clean, washing machine the man at the desk showed me the room before i paid , that was nice so i could make sure all was good

i did not like i checked in late, about 8pm ? i have stayed in at least 25 places in australia in the last months, everyone offers me late check out, so im used to it i asked, is it possible to stay past 10 am since im checking in later, he said no, there would be a 20 AUD / hour charge that just rubbed me the wrong way. I then asked where to park, that is 20 AUD as well, not a good start, but then he said its free across the street so that is fine- i undestand its not his doing and i guess upper management but bad business, i would have stayed longer but i do not like policies like that

Amazing location, the loft was a great size and had amazing balcony views of the beach. We selected this place due to location of where we were going to attend an event. It was only a two minute walk to the event which was amazing. The pool and spa were great to cool down and relax. Staff were lovely and helpful. The place was great for what we needed. We will be back!!

We had trouble with the Aircon. It stopped turning on. The rooms are a bit outdated and the loft squeaks as you walk across. We were unable to use the gym as it was currently undergoing renovations

Great apartment. Clean, comfortable and modern. Helpful staff. Great location. This was our fourth stay over the years.

Not enough pool lounges for the size of the place. We stayed there 10 years ago and my son cut his foot on the broken tile at the bottom of the pool. It was very disappointing to see that there are now so many more missing tiles throughout the pool. I was scared that my husband or I might cut our feet on the faulty tiles. This is a safety risk that should have been remediated by now ten years later. This meant that we didn't enjoy the pool fully.

Great effort with the cleaning of the room and kitchenette was clean tidy and so well equipped. Cleaner did well. Was definitely noticed. Amazing location. We found free parking next to Nesuto opposite the oaks. Many restaurants surrounding. Lovely sea view from studio balcony room 523.

The door handle to the bathroom was abit hard to twist open/close and the door wouldnt close properly unless you gave it a good push. Minor issue but others may find it a problem. Not a fan of the shower over bathtub layout. My husband is 6ft and he found it abit of an issue height wise. Other than that, the room has your everyday basics but i love how our room was clean & tidy.

The staff were amazing over and above all... Love the option to have a Trolley to bring out luggage from the car. Looooved the view booked 2 nights end up staying 4... Everything in walking distance.... Amazing sun rise.... didn't use the pool (was rainning last 2 days). The lamps in the bedroom had usb points was great for phones. We had our own washing machine and dryer too was a big bonus caught up on washing (none to do when home after a month away)

Nothing really.... the balcony railings need a touch with paint.