Room was very comfortable. Excellent location.

Mini bar was not well stocked. Only 4 tea bags and 4 coffees. No biscuits (which are usually FOC in Australian hotels). A number of items were missing (chips and chocolate) and these were not restocked for the entire 10 days of our trip. Bathrooms need to have fans installed - warning on the bathroom door to close the door when you shower or you will be fined $1200 if the alarm goes off (not very friendly way of informing people of the issue that could be remedied)

Everything’s, Location perfect, easy to hang around Darwin city walking distance, Staff very friendly. I was so lucky got early checked in as the room available, Andrea was the reception Lady very friendly provide more information about hotel facilities that i haven’t aware of. Room was amazing got the Starbucks’s coffee pod and coffee machine was amazing when you just wake up and too lazy to sep out to coffee shop. I will be back more.

just the feedback if we can get proper mug/ coffee cup that fit coffee machine it will be perfect 💗

Hands down the pool was incredible. The rooms are a bit tired but having a balcony overlooking the poor was fantastic

We purchased extended checkout u til 5pm. At 11 we received a knock to check if we were checking out. Upon waiting in the lobby in the evening (12:40am! Flight) we were greeted harshly but a worker advising we were unable to lay on the say beds, that was fine but signage wouldn’t go astray, eating at the restaurant for a second night the waitress got our order incorrect we ended up purchasing the additional items and re-ordering.

Large Spacious Room. Comfortable Bed. Reception Staff were extremely Friendly and welcoming and rectified any issues related to my stay. Restaurant food was delicious, and the Rib Fillet was probably one of the best cuts of meat and cooked to perfection that I have enjoyed in some time with all my travels.

Only 1 lift operational, Room had no Shower Gel upon arrival, Air conditioner leaked on the second day and no hot water on the final night of my stay. All were rectified by the front desk staff who were very apologetic. Had to order meals from the Bar and then walk back to restaurant.

Its location was perfect for us. Plenty of options for food all day if we needed , staff were lovely. Harbour view was lovely

That the bed was in a seperate area to the split system air conditioning. For tourists who aren’t used to the extreme humidity and heat , the split system just wasn’t quite good enough to get to the next room

On arrival we were greeting by a lovely receptionist who informed us our room had been upgraded to a suite. How lovely! Internally, the galleria is just beautiful and resembles a tropical oasis. We opted for the prepaid breakfast and the selection was wonderful. Our room had a coffee pod machine and a selection of nice Twining teas (I am a big tea & coffee lover), so I was delighted. I had booked two rooms, one for a friend (we were all attending a concert), she was unfortunately unable to attend due to a tragic event (made the news). The Novotel staff were so helpful in showing me how to cancel her room and then they went above and beyond and waived her cancellation costs. A big thank you so much. I had requested a 'quiet' room because we are bush residents and are quite sensitive to 'urban' noise LOL. The room was wonderfully quiet. And of course, the Novotel is on the Darwin Esplanade so walking distance to the centre of town. Perfect.

The staff are exceptional. The room was very comfortable well set out and very clean. The view was great. Location perfect..central to everything in the city and close to some great food places. The in-house breakfast spread was absolutely sensational. Fresh cooked multiple hot choices, and same for the cold selections. My kids thoroughly enjoyed everything which is a hard call to answer such fussy kids. I provided some maintenance feedback to the Receptionist who was very apologetic re the issues I noted and went above what I expected and as an apology waived the additional room charges we incurred during our stay which was very much appreciated. I will definitely stay in this hotel in the future and recommend it to all.

Unfortunately i noted some lack of maintenance issues such as the room air conditioning was not working properly and on inspection I noted the filters were totally clogged with dust and the internal fins were in similar state. I removed and cleaned the filters with instant cooling in the room. The same applied to the refrigerator with the freezer box 100 % iced up and unable to be used in such state. I moved the refrigerator to a suitable place and carried out a total defrost which cured the issue.

Comfortable bed. Nice room. Parking good when we change to the underground parking next door. Price for this hotel is good value.

Breakfast average. Walk up to the Hilton for an amazing one. Don't take the outside parking option, too many tradesmen taking up space, there are a lot of renovations happening, which need to happen.

Beautiful sized room, all the right facilities, great view, room was serviced promptly. Staff were friendly and the overall aesthetic was to my liking.

Only thing I would nitpick would be the shower head was stuck in an awkward position where you had to keep the shower curtain closed and they had recycle bins only instead of rubbish bins. But these didn't deter from a great stay.

I liked the location and how affordable the hotel was.

The first room I was put into had stained carpets and the bathroom had old counter tops as the wood was lifting up. The shower had a blocked drain, thankfully I was transferred to another room which was much cleaner. The hotel rooms definitely need to be refurbished.