Location, balconies, views, quiet, comfortable

It looks like vacuuming has not been done under the bed for a long time. I dropped something and had to look under the bed - there was loads of dust, a used tissue and an empty plastic bottle. On previous stays I noticed that some items or areas had not been cleaned at all for some time, eg. Telephone, plastic tray for cups etc. The bathrooms have always been clean.

Nice location, friendly staff, clean room

Parking spaces are a bit tight when there’s so many large off road vehicles that only just fit within the lines. Returning late at night can be a struggle to actually get into a space, which is unfair considering we’re paying extra for parking. The hotel can also do with a deep clean in the bathrooms. Visible mould in the bathroom grout is not ok Also no dairy free alternatives for breakfast. Plenty of dairy free options, but no dairy free yogurts or milks so couldn’t have coffee or cereal or yoghurt or any of my usual morning breakfast options. I didn’t bother with breakfast after the first morning as the range was disappointing

Welcoming staff, clean, comfortable and in a quiet location overlooking parkland close to restaurants and tram stop. I felt safe walking around the area day and night. Nice reception area and restaurant. Excellent buffet breakfast. Great value for money.

The only negative was hearing noise when inside my room from corridor (people talking and doors slamming) and room next door (shower running, toilet flushing). Other than that, it was quiet and peaceful.

Good pricing at a great location! Staff were very friendly. They offer a $10 voucher per night if you skip Room refresh, which is a great initiative. We received a $30 vouchers in our 5-night stay at the time of checkout, which could be used for the hotel breakfast / vending machine/ minibar drinks.

The bathroom wasn't deep cleaned, there were dirts around the bathtub. After 4 pm, there is no room service. If we needed anything, we had to physically go to the reception. Parking is not free. it's $15 per day, which was a real bummer.

Rooms are great, Beds clean & comfortable and bathroom clean and accessories good, the usual, Coffee, Tea etc. but had a coffee pod machine in the room with a couple of pods which is a nice touch. Nightly meals specials, The food we had was fresh, very nice & extremely reasonable pricing.

I had to take a point off for the carpets, they need cleaning in the rooms & hallways. Everything else was very well maintained though. This doesn't reflect on the cleaning team at all as everything else was spotless.

The hotel renovated, clean and comfortable. They provided all you need on holiday. We got a room at the end of the corridor and quiet, it’s very good for a light sleepers as my husband and my daughter. The staff were very helpful and friendly. We wanted to make a surprise for our daughter for her birthday on our holiday. They always gave extra miles to help us during our holiday (We are so sorry if we caused you any troubles with storing the cake and bike present for our daughter). The receptionists always welcome you with a smile and provide any information that you need. One thing that touched our hearts was the waitress at the restaurant on Monday’s night on 26/8 (sorry, we didn’t get her name) who made my daughter’s birthday celebration night unforgettable. She is a lovely hard-working lady, nice, kind and very sweet person, good with kids too. She knows exactly our needs and helped us with organising plates for birthday cake. We even make friends with the guests who were having dinner at the restaurant that night. They shared and enjoyed the birthday celebration with us. Highly recommend this hotel for everyone! Especially family group as they have the park opposite to the hotel. Thank you so much! Hope to stay with your hotel again in the future.

Nothing. All good!

Across from a park so my kids can have a play when they need it. It was easy to find the hotel and easy to get in and out of the hotel.

It would be good if they have rooms that is interconnected so that a family can stay next door to each other. It would be good if the shower tap/ shower head can be moved so that we can shower the kids a bit easier. We had young kids so it was a bit tricky to shower them. The bath didn’t have a plug for them to have a bath either. These are minor issues, overall it was a good stay.

The Terrace has excellent facilities and a very good value restaurant. The location is on the fringe of the CBD, has a very large parkland across the road and is close to trams and buses. The rooms are large and quiet. The restaurant closes at 8.30 pm but there is a kiosk offering drinks and healthy food / snack options. Check in / out options; late or early due to 24 hour reception and a self check out option.

Not much going on in the area for entertainment such as bars and restaurants.

The room is spacious and has everything you need and a nice outlook. It's good that you can have breakfast there if you want and the breakfast was very good.

Items in the room weren't replenished when needed and I had to ask twice for more hair conditioner. I also found the bath a bit slippery and almost slipped a couple of times. I asked for something to be done to improve this but was told that wouldn't be possible. Other than the above, I was happy with all else.

Convenient location and the price was reasonable. Front desk staff were very lovely

It’s a bit tired on the inside, but really not a big deal