Pools were great, all in working order and clean. Location was great.

One of the features of the property was the wildlife, which we understand and appreciated. We did not however think that the tree next to our Villa which conveniently grew up and straight onto our roof was ideal, as it was a gateway to possum activity at night and they constantly and very loudly would run back and forth over our tin roof throughout the night. I think that ensuring branches and trees were pruned to make climbing onto roof lines difficult for them would be the best approach for guests to enjoy quiet nights in there villas.

The resort was perfect for the kids to explore, ride bikes, swim and play games. Our room had a beautiful view of a paddock with plenty of wildlife. The café served great food and the woodfired pizzas were delicious. The resort had a nice relaxed feel and only a 3km drive or walk into town.

The room needs a little TLC. Stains on the curtains, a dirty shaggy rug (that we got removed) rocks and dirt on the patio and a really old mat at the door. They came and cleaned the patio for us on request and said the curtains were getting cleaned soon... A few updates could make it the perfect family resort.

Loved the way the cabins were set out on site with a lot of space between each. The cabin itself was well laid out and functional - it had everything we needed. We made use of the BBQ facilities onsite as well.

The shower was very small .. no ceiling fan in the bedroom. I found the marketing push a bit much - during the booking confirmation there was some offer of something if we watched a presentation on arrival. This may appeal to some but not us - but after opting out of all the marketing offers which are all over the registration paperwork they did not follow up or push harder which was great.

Excellent location, close to tourist attractions and Cowes town centre. Family friendly property with plenty of onsite activities and facilities regardless of weather status. The paddle cart is a unique activity and we enjoyed it tremendously. EV friendly with ample charging station for guests. The onsite woodfire pizza is delicious, best to end the day with some pizza after a long day of activities.

The resort looks nice externally but quite dated internally. I would recommend that the resort provide in house slippers for the guests for hygiene purpose since the property is surrounded by nature.

Facilities to keep kids entertained (arcade games room, kart hire, walking/bike track within the resort, swimming pools, kids activities during school holidays). The cabin was very clean and modern and it had everything I needed (deck spaces with outdoor table and chairs, kitchenette, air con AND ceiling fan, nice jet spa bath). They just seemed to tick all the boxes in terms of amenities. If they level up the restaurant with more choice and better pricing, it would be a really excellent place.

Some of the reception staff seem a bit inexperienced. One of them made a strange mistake during my stay which was a blemish in an otherwise pleasant stay. The restaurant wait staff also seem a bit awkward too. The pricing in the restaurant is very expensive for what it is. A bowl of mixed greens for $12 which was dry and not even fresh left a sour taste.

The villa was bright, clean, comfortable. It was just a few minutes walk to the leisure centre which has an indoor pool for swimming lenghts. There's also a hot tub and a large outdoor pool and another pool to sit in which is smaller, and is heated, and you can turn on the bubbles/jacuzzi whenever you want. Staff were lovely and friendly, and helpful, which I think is absolutely essential for any resort. TV in the sitting room had access to free TV/free movies. They provide tea/coffee/sugar/salt/pepper/washing up liquid. There is a clothes washing machine and dryer and have quick cycles, which is great. It was quiet/well-built. As long as you have a car, it's handy to get around to see the Penguins and Koala Park and the local town. The layout of the villas is a little confusing though.

Not a complaint at all, just a recommendation. It would be handy to have extra tinfoil to keep the oven clean. It is lined when you get there, but that means that once you use that, you need to throw that away and use it without any, unless you have brought your own.

The location of the cabin we stayed in and that the resort offers lots of activities for the family, especially the paddle karts and the tennis courts. The value for money is also great and the size of the cabin is a great size for the family. The staff are also very friendly and helpful. Also lovely to see all the wildlife around the resort.

The cabins are looking a bit tired and items inside definitely need replacing/updating. The bathroom shower has mould all in it and the oven had no labels on the switches. The TV is also very small and awkwardly placed in the 2 bedroom apartment. The couch/layout in the living is not really enough for a family of 4. We stayed during the massive storm in September over father's day and there was no communication from the staff to check on our well-being or if the cabins or our vehicles suffered any damage. Thankfully we did not suffer any damage but it would have been nice or reassuring to get some communication or concern from the staff.

The units had been upgraded since my last visit with good flat screen mounted TV, good bed side lighting, freshly painted and impeccably clean. A very well equipped kitchen to meet all needs. There was an abundance of activities including a new spa/sauna area for private bookings unfortunately time did not permit to use this area. Excellent to keep families with young children entertained. The dining area was good with great food

It appeared that the outdoor spas could have done with a bit more regular cleaning, the outdoor spa next to indoor pool area was not completely clear.

The facilities and cabins are perfect for families

The check in process was disappointing. I emailed the week before and we rang ahead of time on the day for an early check in and were left waiting for over 2hrs and well past the designated check in time with no communication or updates and other people arriving later and being checked in before. The experience from the point that we received the keys was exceptional though and the reception was very responsive. I'm not sure what happened with check in but that aspect needs to be improved.

The villa and atmosphere were great. The kitchen, utensils, and cutlery were provided, which was very useful.

I recently stayed at your hotel and found the bedroom to be quite cold. When I raised the issue at the reception, I suggested that an electric blanket should be provided in every room. However, I was informed that I should have let them know earlier so they could provide one. I find this solution less than ideal. Why isn't the electric blanket provided as a standard feature in the room, especially when you already know the guest has booked the villa? It would have been much more considerate and efficient to have the room properly prepared for us in advance. I hope you take this feedback into account for future guests. Thank you for your attention to this matter.