The exceptional breakfast, the lovely staff, the spacious room, the spa. Blackout curtains. The choice of teas in both the spas and restaurants

The indoor pool was too hot, the coffee machine was working too hard for the number of guests.The in-room tea and coffee facilities too basic for the quality of the place. The half board dinner dishes were either excellent or trying too hard and failing. The one trout fillet on rather dry chick pea puree was sad compared chicken supreme on pea risotto. The sweet potato quiche as a starter compared to truffled steak tartare, no. But overall the quality of the ingredients was excellent and the cooking top notch, just the menu failed it.

This was one of the best hotels I have stayed in. - friendly staff - best breakfast: good variety between sweet and savoury, good coffee, the posibility for fresh eggs cooked for every guest was really apreciated - very new and modern facilities: spa, sauna, jacuzzi - spacious and quiet rooms with a great view of the mountains - underground parking for an extra fee or outside parking for free - hotel bar and restaurant serving some lunch options was really helpful - not very far from the restaurants and main streets in kaprun, probably a 10 min walk - a bit too far from the gondola station Maiskogelbahn, you cannot walk in ski boots that far but it’s just 3 minutes by car and the bus station is right in front of the hotel

We are quite demanding customers and we loved our stay. We had the room no 213. Its windows are facing huge meadows and mountains. There is also a creek which is whispering all the time (not too loud, but calmly). The room has everything a family needs. Separate bedroom for kids (with real door to be closed!), dressing room (wardrobe) where you can unpack all your stuff, toilet separated from bathroom and quite big living room. There's also a balcony. The hotel itself has two swimming pools (interior and exterior one), play room, saunas, adults getaways, relaxing rooms, good restaurant, jacuzzi etc. Water in the exterior pool was a bit cold (August) but it was OK to swim. Breakfast were superb. Staff was very friendly and helpful. And most of all - in second part of August Kaprun was not crowded. At all. No problems with restaurant places, no queues, which was very relaxing.

I can't say I disliked something, however I have several observations: - all the staff can speak English but they prefer German. 95% of guests were from Germany or Austria (basing on vehicle registration numbers). Therefore they prefer German and it happens that they talk to you in German :) - there is no air conditioning in the rooms, however we spent couple of hot days in Kaprun (30 C degrees or morel) and our room was not getting too hot at all) - instead of shampoo, you get some organic soaps to wash. They are really OK but if you cant live without a shampoo, take your own one :)

Great location in Kaprun, the Junior suite room was very comfortable and big which is very appreciated when on a ski trip, breakfast is amazing (the best I so far had), very clean hotel, polite personnel!

You can hear the upstair room above you (people walking, showering etc.); bed is worn out and need to be changed as the holes from people sleeping in it is disrupting; spa capacity for so many people is unfortunately not appropriate as there is always very loud and crowded in the spa (also not enough hangers, chairs, no clock or thermometers outside of sauna in adult section). We went once for dinner, the taste was good but small and expensive portions and the choice was not something we expected (we thought there will be classic Austrian cuisine, but it is more like fancy dining, offering octopus burger, asian type soups etc).

I liked the hotel in general, as well as the rooms. They are spacious, have a beautiful arrangement, modern decor, and excellent services. I would like to especially thank the tactful, distinguished and respectful receptionist who treated us wonderfully. He is a young man with white skin and blond hair.

I never liked the behavior of one of the employees in the restaurant, who is a young man with a little brown skin because he speaks German and does not speak English and did not respect our lack of understanding of the German language and speaks badly of us. He says that all he saw us says that we are late and he says that repeatedly despite our early arrival, but he is the one who was late in coming to take the order and then he said: You are late and he speaks in his language and mocks and this is not appropriate for the guests, regardless of their nationality or language

Everything. The Hotel is beautiful, modern decor but still cozy and nice. The room was the perfect size, with a great layout, loved the wardrobe and the Spa is perfect after a day in the snow. Nice and relaxing. And the relaxing room to read with a blanket was a delight. We loved every single day and it was a perfect holiday break. The breakfast is amazing, I could have had breakfast for 3 hours. We will for sure stay again.

Only one note to one staff member at breakfast (on the last day) who was rude and patronising. But the rest were always friendly and nice - always helpful.

We had a fantastic stay, especially enjoying the modern wellness area with great saunas, a whirlpool, sauna body oils, and salt cups for the steam sauna. The selection of teas added to the relaxing atmosphere. Breakfast was perfect, with a great variety and the option to make fresh juice. We’d definitely come back!

While the stay was great, some details felt like cost-cutting, such as the minimal toiletries and no disposable slippers. No spoons in the room :(

The location is great, there is a ski bus for kitzsteinhorn just în front of the hotel. Breakfast was great. The spa was amazing. I really liked that they had snacks and tea at the spa for extra pampering. The room was very comfortable, perfect temperature. The skiroom helped a lot, keeped our boots warm.

The staff was mostly polite, but cold. I missed the family hotel vibe I usually get in my Österreich vacations. Some of the restaurant and bar staff seem annoyed every time they had to do something. There are a lot of saunas, more than 5. It would be nice if one of them was at a lower temperature, for those who can't take so much heat.

The accommodation exceeded our expectations! Perfect accommodation if you want to come with your dog - there is special part of hotel where guests can stay with dogs, there are beds and bowls for your dog. Breakfast was amazing - with plenty options, it changes slighlty every day. Very nice and large wellness area, beautiful pool outside. Very calm location with a great view.

Very bad wi-fi signal in the last rooms on the second floor (edge of the building), impossible to watch anything on Netflix etc on your laptop

Adult sauna zone was absolutely great to have it after long ski day, room design and space enough for 3 adults and kid, excellent and rich breakfast, friendly staff, free parking and ski room.

No tea cups in the room, Nespresso capsules were refiled only by request. Last day there were a lot of young people in swimwear in the naked zone - no actions were done by staff to make an order. Ski bus stops near the hotel every 30 min, but we have to change to route 660 if you are going to Schmittenhöhe... not so comfortable at the end of the day.