The location was perfect just 10 minutes walk to the center where all the restaurants and attractions The staff were very cooperative and kind especially Flavia .they had all of them smiling face and do their best to satisfy the customer The hotel has small garden where you can sit and enjoy

The AC was not cold enough and we cannot control the temperature from the room. The rooms in-front of the lift were much smaller than the ones aligned with the lift The Refrigerator was not working well

The location was excellent and the staff were very helpful and friendly. The rooms were clean and spacious. Walking distance to the city centre.

It would have helped if the hotel had a kitchen and cutlery and plates for other meals or room service during the rest of the day. Having said that, the hotel offers a very good spread for breakfast but that's the only facility for available meals. If you would like to stay in, the hotel does allow takeaways and other restaurants to deliver food. Do ensure to let the restaurant staff know to provide utensils and cutlery as the hotel doesn't have a kitchen.

The hotel is easily accessible from the airport and very well located, just a short walk from Schwedenplatz Ubahn station and the city centre with its many bars and restaurants. We were impressed by the friendly staff especially “Armi” who could not have been more helpful. Reception is friendly and welcoming with plenty of space to relax. Unfortunately the bar, which is really a self service fridge and wine dispenser is not really a bar in my definition of such. The wine dispenser was out of order, but although staff were on hand to serve us this was not the same as in a regular bar and really put us off using it more than once. The breakfast was excellent with plenty of choice and a convivial and friendly atmosphere with attentive and friendly staff. Our room was on the second floor and was well appointed with a large bed, a desk and chair as well as an extra lounge chair. The bathroom was also well fitted, with walk in shower and wash hand basin. There was also a large and well illuminated heated mirror. Finally there was a safe for valuables. Our room was cleaned daily and towels changed frequently. We were delighted with our stay and have only marked down one point because the bar could not really be described as such and the wine dispenser had apparently been inoperative for some time before we arrived and had not been repaired by the end of our stay.

The fact that the bar is not really a bar in the true sense if the word. More a self service drinks station

You are not in the heart of attractions but very close to all of them, like in 10-15 walking distance. From the airport, the bus where you get off is also 5-10 mins by walk to get to the hotel. The staff is extremely helpful, the breakfast is very good. We travelled with our 3-year-old and the room had enough space (double with extra bed). The extra bed was a little uncomfortable but still it was ok. The audio channel that's opened automatically when the TV is on was very nice and added a nice ambiance to the moment. The luggage storage service was also a big plus.

nothing

Apart from the problems mentioned, the overall experience was good: the room was comfortable, there was enough space, and the bathroom was very functional and clean. I did not have breakfast in the hotel. The location was quite good, close to the centre.

The main problem was with the cleaning staff, which would just enter the room every morning while I was still there with my boyfriend. This was certainly very unpleasant, since I almost felt like I had no privacy during my morning routine. It stressed me out quite a lot. The other minor issue was the lobby. Since it was under construction/renovation, I expected some kind of discount or benefits for it, because I was not enjoying the true atmosphere of the hotel every time I entered or left the building.

Room was clean and comfortable. Breakfast had good variety and staff were always friendly. The location is great and a short walk to the metro, tram and city centre. There is a supermarket on the same street 2 mins away for anything needed. Reception staff was always friendly and polite.

For some reason at night the room would become really hot even though the AC was off.

The first room we got wasn’t as pleasant as we expected, the ac didn’t work well and the lock was broken. We told the staff and they immediately helped us change the room. The other room’s bathroom was way better actually and the ac and lock were all good.

There is only one elevator and we waited for quite some time to get to the first floor (we stayed at the 7th floor).

Our room was very spacious with a couch and extremely quiet. We heard nothing from outside our room the entire three night stay and we were next to an elevator. Their parking garage entrance is right next to the hotel front door and has limited parking spots for 25 euro/ day. Restaurants and coffee shops within a block walk, and just a 10 minute walk to old town city center. Reception staff were very friendly! 5 minute walk to a hop on bus which we like to get acclimated to the city.

Rooms are very up to date and modern, we stayed in a double room and it was spacious enough. Beds were fine the bathroom was excellent can't fault it one bit. Hotel is located within a 5 minute walk to underground and tram connections and is a 10 minute walk from the centre. There are convenience stores within a minute walk of the hotel and a few cafe's next to the hotel.

Couldn't really find a fault with anything, the reception area is currently being renovated (Nov 2023) but didn't cause a disturbance to our stay at all.

It was clean and convenient

I gave the staff my luggage in the morning because I couldn’t check in yet, and they forgot to label it with my name even though I had asked them to make sure since I saw them do it for other guests but not with my stuff. I ended up with someone else’s luggage and had to make sure my luggage was still in the building, which was stressful. Luckily they found my bags.