Resort seemed very busy. Upon my arrival, I asked and was told all 500 rooms were booked. They should've hired more staff. Staff were not always attentive, especially down in the beach area. That was where service was lacking. Club lounge, happy hour, and breakfast at L'Etoile are ONLY available to members which is important to know before you go. One might consider signing up before staying here as I found the 4 restaurant options to be limited and underwhelming. Definitely plan to take an uber to the leave the resort for better food options. The pool "restaurant" had the least amount of options. L'Etoile is only open after 6:30 pm for dinner.

Nice isolated location and good spacy rooms. Excellent WiFi. Super comfy beds. Everything works well. Nicely styled restaurant Bene with good ocean views during breakfast and attentive staff Bar staff at pool bar is fun

Its very USA oriented : helps for great service but also many Americans Rooms okay but dated . Many spaces can use update in interior deco No small snacks at bars ( nuts or crisps ), everything has to be prepped by one of the kitchen and takes 45 mins Not sure why I have to pay a resort fee, was this optional ? Checkin guys were quite obnoxious and arrogant Isolated location means Ubering everywhere (not a problem for me )

Pool

I booked a room with sea view, they allocated us in the second floor where we could see nothing but only many trees covering the view, very disappointing. Doesn’t worth pay for sea view if they don’t provide it. Also, the room was very smelly.

- Fantastic breakfast with nice omelette, friendly workers - Geographically it is super well located - Super concierge with great service and advice - great room service - great ambiance in general - good security - provide all services that we need in the place

- The windows is simple, isolation is bad, so that you are waken up from time to time by the moto and sea wave (I was in the 22nd floor) - Communicated room so it depends on the luck of you: the last night is nightmare since my neighbor is apparently a fun of hard rock and loves to have the party so I hardly slept:( - except for the first night arrival, workers in the welcome desk are in general not as nice as others, not so welcome… cold sometimes even. - équipement is out of date

We really enjoyed our stay at the hotel. What really stood out was the friendliness and availability of the staff to always meet our needs. A special thanks to Priscila and Gabriel in the main Concierge Desk, and Joanna at the Club Reception. But all the staff in the dining areas, the Club Area, reception, housekeeping and porters, were outstanding and were the core reason for the elevation of this hotel to 5-stars. The hotel has some wear to it but the rooms are very spacious and comfortable. The pool area is large and can accommodate a large number of guests. I would advise to pay the extra for the Club experience. It is really, really worth the money. There's a separate breakfast area and they have a happy hour between 5-7 pm with snacks and drinks. You can also use the space to get some work done or chill if the weather is not inviting to go out. The hotel is a short walk away from Leblon and Ipanema, maybe 10 minutes. They also have a sizeable beach right in front, but it is not private. All the meals we had at the hotel were absolutely delicious.

There's way too much carpet in the hotel. It makes it particularly difficult to keep it clean and sanitised. In the room it was a magnet to accumulate hair. I believe it posed a challenge for the housekeeping staff to maintain the rooms in good condition. We needed to change room after the first night because there were several parties going on (it was the end of the year after all) and the room was not soundproof at all. We changed to a room that was still poorly noise insulated but at least it wasn't facing a night club. It was a pricey stay but I can understand it was one of the busiest times of the year in Rio.

The service is first class, especially the concierges. They will help with anything to make your stay pleasant. The pool is heated and has a nice size, ideal for families with children. The breakfast area and selection is absolutely amazing. The outdoor restaurant serves excellent food as well.

As beautiful the view is, the hotel is tucked away and you need to take an Uber or walk to the next larger beach. The hotel offers bikes for two hours, however they are rather old and could be updated. I made my reservations through Booking.com and I have a feeling we often get rooms that are not as nice. Ours was the farthest away from the beach and the closets to the busy road.

Absolutely brilliant Hotel, staff and facilities! The location is brilliant also having a private beach. It’s near another beach nearby, lots of bars and restaurants half hour walk or 5 minute taxi. Daniel at reception upgraded us to an ocean view room which was exceptional, we would wake up every morning to the sunrise which took our breath away. Great start to our mornings. Daniel was exceptional, professional and friendly. Our room was a large size with a large balcony. We had twin beds and they were large doubles super comfortable! Best nights sleep :) They have a spa on the 4th floor with steam and saunas rooms too. Can’t fault the hotel at all during our stay, all staff were friendly and spoke English fluently.

N/a

This is my second time at Sheraton in Rio and I absolutely think is the best hotel in Rio! I have stayed already in many different places, but the fact that inside Sheraton you have everything makes a big difference in a complex city like Rio. The rooms are big and super comfortable. Staff are friendly and always willing to help… Concierge’s are super knowledgeable and helpful. The fact that they have many restaurants inside the hotel and also the pool service is very cool. The beach in front of the hotel is so nice! You don’t need to leave the hotel if you don’t want to (although would be a big mistake, since you are in Rio 😉). It’s also possible to go for a nice walk/cycle from the hotel to Leblon beach, which is super nice! I specially recommend this hotel for foreigners visiting Rio for the first time that seek a more comfortable experience.

The windows could be more soundproofed. But in Brazil this is hard to find - couldn’t find any hotel yet that has good isolation. We are in the 24th floor and could hear still noises from the street.

Breath-taking view in our room. I will definitely go back to this hotel next time I'm in Rio. The shuttle service to Leblon Shopping mall is a plus. The staff are very friendly, especially the bell boys! Also, the restaurants are great value for money. We really enjoyed our stay in Rio even though we had lots of rainy days.

The shower curtain shoud be changed, they are not wide enough and every time we had a shower, the water spread through the floor, inevitably. Also, the check out was rather slow, there are only 2 desks and at peak times it can be busy.

- Pool area is great with food on offer all day. - Semi private beach worked well. - Food at Benne was great (ate there twice) - Driver service (Renato) was great. - Room was good size

- Concierge services were not the best. Incorrect information provided on multiple occasions, and we need to do our own research. - Steak restaurant only open for lunch (not dinner) so only two main dining options (aside from L'Etoile) each night. - Some staff were not overly friendly yet others (Paulo) was great. - Slow response with housekeeping refilling bathroom amenities and need to call twice to get action.