Staff and quality of the room. Cosy atmosphere. Breakfast is great! I sincerely hope that electric smoking is not allowed in the breakfast room (don't know). Bulgaria has a smoking ban in pubic spaces but in the end one can choose between sitting in other people's (heavy) smoke, sit in a room next to the nicotine-obsessed room, or sit in strawberry smoke, because Bulgarians think it is harmless and just like summer air. Fresh air is underappreciated in Bulgaria. I hope this hotel understands this and will separate smoke from smoke-free.

Airco noise (switching on and off throughout the time we were there) just outside our room. make sure you check before you book. Also, the net curtains (behind the real curtains, which are fine) are uninterrupted and to open the window one almost needs to tear these curtains out;-)

Very good breakfast Good help from the staff

Close to city centre

Nothing

There are definitely some positive aspects worth mentioning. The location is great — close to everything but still in a quiet area, which made for a relaxing stay. The staff were incredibly polite, helpful, and always willing to assist with anything I needed.

However, I was disappointed by the cleanliness of the room. While the surface areas seemed fine, there was leftover food under the rug and even socks under the sofa, which clearly hadn’t been cleaned in a while. Also, the soundproofing wasn’t great — I could hear noise from neighbouring rooms quite easily.

If you choose the superior room then you get a very nice renovated room (even tho the toiler/shower wasn’t really renovated and there was mold on the floor of the shower). The bed was comfy the pillows not as much. The breakfast was really worth it. I found the location just fine, its basically around 15 mins walk to the main street. If you are willing to use a Scooter so just 5 mins.

Late check out wasn’t possible. The toilet and shower area felt extremely cramped, making it difficult to move around comfortably. If you’re on the heavier side, you might find navigating this space particularly challenging. Moreover, the bathroom clearly hadn’t been properly renovated, as I noticed mold on the shower floor—a concerning issue that detracted from the overall cleanliness and comfort of the room. The tight layout and lack of maintenance made what should have been a relaxing experience quite unpleasant.

Breakfast was most pleasant. Staff were so friendly. The front desk people Ava and Alex were incredibly helpful and friendly. Location was perfect for Sofia opera’s Ring Cycle. Particularly helpful were dinner recommendations.

Nothing. I liked all. AC was a little tricky to figure out. Sometimes too warm and sometimes too cold. For several days I had a long legged daddy spider in my tub. I did not want to kill him but did not know what to do. Showered around him. One day he was gone. I just hope he disappeared to the place where he had originally come from.

I notified in advance that I would be arriving in mid-morning and that I would like to check in early. I was told that this would depend on availibility, and indeed when I arrived I was given a room. The room was comfortable and had everything that I needed. Breakfast was good, including fresh vegitables and fruit. The location, near central Sofia, is convenient. And the staff were helpful.

The wi-fi was very weak and kept disconnecting. I don't know if that was just the floor or wing I was in, or the entire hotel. My room was in the "other" wing, which was a bit cut-off, but okay.

24 hours reception that came super handy as we had an emergency. Very caring staff (thanks to Teodor!), we got free upgrade on the room and any questions were taken care of. Great location in the walking proximity to the centre and in a quiet area. Affordable prices. Nicely decorated inside. One of the very few hotels that actually have hair conditioner in addition to shampoo and gel. :)

The facilities can be a bit retouched. The shower holder had a small crack and couldn’t hold the shower if the flow was set to a maximum. The mattress is too soft to my liking. :)

Location, decoration, facilities, furniture, breakfast, comfort

When I opened the bed on the first day, the sheets looked like they had been forgotten to be changed. There were things like hair and feathers, I told the reception. They gave me new sheets. It was a bit disappointing for me, but this was the only problem I had. The rest was really good.

Clean and properly decorated. Breakfast was excellent. The receptionist (Kathy) was exceptional, provided excellent alternatives and suggestions of tours. She was so kind. I recommend that when doing reservations at the hotel, the hotel should provide the taxi coordination from the airport to the hotel. We had very bad experience while looking for taxis at airport; they over charged us. This could be a good service to receive from the hotel and receive a room charge for the service.

Carpet in the floor is not the best option for the rooms. The bath tube was very dangerous since no security handle available. The room was so hot that I have to open windows all the time.