It's my favourite hotel in Sofia, it was my fourth stay here and it has never failed to meet my expectation, but manages to exceed them. This time I had a room with a great view of the nearby park, a great bonus to the regular overall positive impressions. Everyone here is friendly and helpful, really customer-centred approach. The room was spacious and clean, very comfy beds and it's very quiet here, can't remember being disturbed with any sounds from the neighbouring rooms. Nice amenities and the snacks in the mini-bar are of good quality. Thanks for the experience!

Very well located, with restaurants and cafes around, in a nice, central area. Safe to walk to the very center of the city. The room I had was very nice, large, well lit (and with a large balcony) and well heated. Everythng one may need is handy. Breakfast was good and diverse,

The flight corridor crosses Sofia and, as the airport is close, the planes are still quite low when they pass the city. An airplane is flying above the hotel every 10 minuets or so. I did not mind it, but for someone sensitive to sound it may be bothering. People at the reception are very nice and prompt and helpful, the ones in the restaurant may forget abut patrons sometimes.

The hotel is located in an excellent location close to the city centre. The room was spotless, every day they clean the room and provide 2 bottles of water and coffee capsules. The room is luxurious and big with nice view to park and mountains.

My room had issue with heating from the first day and mentioned that although they did assist on time and I had to complaint again the 2n day in order to provide me a small heater. They offered me to change the room from 5th floor to 1st on 3rd stay which is not good customer experience for this nice hotel.

The rooms were very spacious,bed and pillows - super comfortable.Bathroom was a bit small(compared to the rest of the room), but had everything we needed.We were there for a work trip and sadly did not get to try most of the facilities,so I cannot rate them.Also,the location was absolutely perfect for sightseeing-the neighborhood is beautiful and central,yet pretty quaint.There’s a park just across the hotel,many shops and restaurants nearby,and different types of public transportation within proximity,including metro station.Overall we very much enjoyed our stay and will gladly return.

Only a few parking spots available the property and you have to pay 15 EUR/per day to use one.However,staff was polite enough and allowed us to use the parking spot for two more hours after we checked-out,since we had a business meeting until 14:00h. and there weren’t any other parking spots available outside the hotel.

The hotel offers a top location in the heart of Sofia. The view from the top floor rooms is amazing. You can enjoy the hustle and bustle of the city while also looking at the mountain. The bells of Alexander Nevski cathedral can be heard in the distance in the mornings. There are also very nice SPA facilities and services. The staff was very friendly and helpful in every manner. All of this makes the experience truly special.

There are some opportunities to refresh the terraces'floors.

It is a good hotel. The restaurant offers good quality lunch and dinner.

Nothing, as I come here more often

Receptionists were very kind and helpful as always. This is the hotel where if you stayed once you know it'll always provide the same expectations vs reality ratio, that's why I'm always coming back.

I didn't knew about salted pistache nuts untill I stayed here for the first time. Now I'm addicted to it and gained 5 kilo. Could also be the combo of rakya and the nuts, but who knows.

Stayed in the hotel for the first time. Check in and out was fast and hotel staff was nice and proffessional. Breakfast was providing good selection of locan and international food. Room was spacy enough, clean and with comfortable bed. Complimentary tea and coffee was provided at the room

The hotel is situated in the area with busy traffic especially during rush hours and to stop and park in front of the hotel sometime could be challenging. Wi-fi signal was a little bit weaker in some corners of the room but still OK. Room lightning could be generally better but for someone else this could be very much OK.. In general nothing serious to complain about.

The hotel is beautiful and in a great location for walking to major sights. There are also plenty of restaurants nearby. We had a room upgrade and had a spacious suite with lovely views of the park. It was quiet. The breakfast was excellent with lots of choices. Staff were professional and helpful. We were there over Easter weekend so I don't know how it would be during a busier time.

It was not easy to get ice in your room. Minor.

That was my third stay at this hotel, and I intend to be a regular guest for the further visits to Sofia, because I can’t imagine a better place for myself. Its location is exceptional, a five-ten minutes’ walk to all the main sights, it’s quiet but there are a lot of nice places around to eat or entertain. The rooms are spacious and clean, the beds are super comfy, there is a bath tub and the bathroom itself is roomy too. The personnel is friendly and helpful. This time I came for a concert in the Philharmonic Hall, and had only two hours to get changed after arrival. It turned out my dress needed pressing and the receptionist arranged it in no time, even though it was around 6 pm. The lady who did the ironing was very considerate and it was ready in ten minutes. They saved my evening:) I really feel at ease in this hotel every time.