The hotel is located in the first row of hotels, you have to cross the cliff and you are on the beach. It has an area of sunbeds with umbrellas and a bar on the beach. The hotel has a swimming pool, which I thought was adequate in size. The rooms have internet and televisions, and the air conditioning cools well. The staff is very available and helps you in all situations. The food is good and varied and very good cakes, which didn't seem bought in a box. The staff who clear the tables are very prompt. The young training team at the pool makes the children feel really good, they can't wait for the evenings, when they dance on the stage at the pool.

The hotel, more like 3 stars than 4, because of the furniture, shower curtain, bathroom doors and other improvised arrangements. The sunbeds at the pool seem to be insufficient, since at 8 o'clock in the morning you couldn't find anything available. Mattresses are not included for the sunbeds on the beach (paid separately 3 leva/day. Expensive parking 20 leva/day.

+ We appreciated the position of the hotel, close to the private beach, with free access to the bar, free sunbeds and umbrellas. + We also liked the food and the entertainment and the fact that the towels were changed daily. + The staff were very friendly and they did their best to make us feel very comfortable and welcome. - The parking fee was very expensive, 20 leva a day.

Great location, very nice staff, good food

Hotel could use some renovations, paid parking 20 leva per day

Very clean, the hotel is very close to the beach. There was one toilet room and another one for the actual bathtub. A nice surprise was the mini washing machine. The food is varied and fresh, on the whole. The staff is polite enough and willing to help, they even responded promptly when asked to help with a bed issue.

It is definitely not a 4-star hotel because the room feels outdated. For instance, some of the tiles were cracked, the bathroom door wouldn't close easily, not enough sockets. The extra bed for the kid was not comfortable and it was rather shabby. We didn't use the pool area, we didn't like the artificial grass next to it, it looks cheap. I would have liked for the cleaning staff to really clean the floor instead of offering tons of varied towel forms.

The hotel has an excellent location near the beach, with free access and a nice pool area. Rooms are spacious, food was good, and the reception kindly upgraded us to a sea view. Staff were always friendly and the room was cleaned regularly. Good terrace for meals and good pressure for hot water.

Some areas could be cleaner — the pool had sand for a few days, and the ice cream section wasn’t very tidy. Food variety was okay but not what you'd expect from a 4-star, and sweets weren’t great( no taste ). Paid parking is available in front of the hotel, The beach and pool bars were nice, though the beach bar could offer more options. Beach sunbeds were without the mattresses, making them hard to sit.

The animation team is the best of the best

A good hotel for a low budget. The location is excellent, in a good and quieter area of the resort. I received a free room upgrade. Very large room, with very comfortable beds, air conditioning that you can adjust as you wish and turn it on and off when you want, the jambs on the room windows isolate the noise from outside very well. The staff strives to clean but there are also many tourists who do not respect common sense rules such as coming washed and dressed decently at mealtime, not with all the sand from the beach. The food is not of the best quality, but there are also good dishes, no one goes hungry. Very good vegetables and fruits. The coffee is good. Juices are to be avoided. Water is only available from the dispenser.

Superficial cleaning in the bathroom. The toilet was not disinfected. It smelled like urine in the bathroom in the room and in the hallway. Water was only available from the dispenser. You receive a bottle of water in the room upon arrival, that's it. The juices were full of dyes, juice from the dispenser. The sun loungers on the beach did not have mattresses and were not enough for all the hotel tourists.

Perfect location! The food is good and the staff were extremely nice and helpful! They changed our room for one with better sea view at the first time of asking! Although the furniture is a little old, the room was clean and cosy! We had some personal health issues and all the staff were as helpful as possible, starting with the reception all the way to the hotel manager! The hotel is not luxurious, however it is great value for money! Close to the beach, free sunbeds and umbrella were provided, free drinks (not the highest quality, but it's what you get in Bulgaria)! Altogether, we are happy with what we got on a relatively low budget! Should keep in mind that the parking is paid and it's not very big! I guess during the high-season this might be a problem.

The hotel needs some renovation to be done soon, as it is a bit worn out! It would also be nice to have double beds for couples! Now they just put two single beds together and there is space between the mattresses, which is not great!

The hotel is in amazing location with a good size rooms, very clean and well maintained! The staff were simply amazing- from the manager to the cleaning staff! All of them ready to help with a smile! The food was really good! The facilities- bowling, table tennis, kids corner, playground and mini disco and fun for the kids every evening. The beach is lovely with beach bars one of it with a kids swimming pool and water slide. We are so impressed from the service at Palm Beach and planning to have another summer there, next year.

1) Friendly, helpful, fast responding staff. Starting with providing a (paid) parking place, taking the luggage to the room, helpful reception, fast waiters in the breakfast area 2) Good location close to the beach 3) Hotel has its own area at the beach with free umbrellas / sunbeds (however no cushions are provided) 4) Pet friendly (with an additional fee) 5) Affordable & acceptable Hotel for a weekend break but not recommended for a longer stay

1) Hotel should be considered a 3star Hotel, not a 4star Hotel. For the price I paid I also didn't expect a 4star Hotel 2) Breakfast leaves a lot to be desired. Not just poor variety, also poor quality. As usual with a 3star Hotel. Other than eggs I did not have what to eat. At least the coffee was drinkable. 3) Unsecured parking outside on the street costs 20 BGN per day 4) Room: Mattresses soft, worn out and uneven. Wet room: No shower cabin or separating glass wall.