Great set up for families, especially with the pool in the centre. Easy and open. Staff was all very friendly, convenient items in the little gift shop. Breakfast each day had lots of options. Hotel is in a good location with good access by car and transit. Five minute walk to train station. On-site restaurant with tasty food as well as walking distance to a liquor store. Our kids really liked this hotel. Free parking was also an asset.

Service in the restaurant was quite slow considering we were ordering very simple items. I suspect this is because it’s open all day with not that much traffic so very skeleton staff. Hotel is a bit dated in general, but not too bad. Probably wouldn’t mention it if we hadn’t paid such high rates similar to that of a more luxury hotel but assuming that’s because it was stampede week. I have a strong dislike for the bedding, which was a duvet sandwich between a sheet and a bedspread. The inner comforter was not particularly clean as I suspect those don’t get washed nearly as often, but it’s impossible to keep it all together, so that wasn’t all that sanitary. Otherwise, the room was clean upon arrival as was the rest of the hotel.

The staff were amazing- this ended our 3 week vacay. We were tired and the staff kindly moved our room to a quieter area. The free breakfast was great. Loved the k cups in room. We were able to cast onto the tv. The room was clean and comfy. We ended our trip last year at a Best Western after luxury stops and it was the perfect way to organize and focus on packing, with pool breakfast and gym. We were able to secure late checkout which helped as well. Highly recommend. Only draw back was there really was no where to walk to. That was ok for us- we had a car and we were busy organ anyway.

See above

Everything was excellent , directed to park outside as it was for one night . I am not used to that as every place I go , I expect to park inside. Weather turned very cold as the wind was blowing quite hard , had a lot of things to load and unload .

Indoor parking , room door did not close by itself and my dog went out into the lobby . Stressed me out as I did not know what happened to him . One of the guest took him into their room and was going to take to the front desk and I ran into them looing for my dog . That door should close by itself - it is by code .

everything about our stay was great ,staff ,room , cleanliness,parking ,and amenities such as the pool were all great.

the one thing that was not up to standard on any level was the sausage served at the otherwise great breakfast buffet. we could not finish the sausage because it was very,very dry and extremely salty. so many people sitting around us were all talking about how salty and dry the sausage was that most left it on their plates. we would suggest you yourselves try the beef sausage next time it is served so you can try it yourselves.

The staff was exceptionally nice and helpful -especially Neelu at the front desk. We arrived after a sleepless night at another hotel and Neelu brought us up 2soft pillows to make the beds more comfortable. She called our room after about 30 minutes to make sure all was well. I said it was great except for a barking dog in the next unit. She immediately offered us a new super quiet room which was excellent!Everyone from housekeeping to food service was welcoming and accommodating.

It was great.

The pillows and bed in this hotel were so comfortable omg. I'm usually really fussy when it comes to both and I end up having a terrible sleep because of it. But the bed and pillows were so comfortable! The hotel was just a 5 minute drive from my friend who I was visiting so it was extremely convenient!

I was going to say the curtains but on day 3 I realised there were curtains behind the see through curtains lol. Those curtains at the front that didn't shut were very odd lol

The hotel has everything that a family needs to stay comfortable for a long period of time, swimming pool, great breakfast, swimming pool, gymnasium, laundry room and fantastic restaurant.

In the 3 weeks that we stayed here, there were 3 separate occasions where groups with a lot of kids stayed in the hotel and the kids made a lot of noise until late at night and ran up and down the passages. Also, the room cleaning only happened very late in the day sometimes. Couple of times we went out for the whole day and when we came back late afternoon, room was still not cleaned.

Fabulous breakfast and very attentive staff. The location is extremely good for heading west and visiting the NW part of Calgary.

I missed the hot tub which was not working when we were there (same as last time BTW). I was told there was a maintenance issue with the hot tub. There is a little pool there but I didn't use it, but many families were enjoying the pool.

The breakfast could maybe be better like options for eggs was only scrabbled rest was standard what to expect from buffet Has we are from England and was on holiday. and the person I was with fell and broke thigh bone in Banff 😕 and was taken to foothills hospital. I/we was booked into your hotel. From the day I arrived to eventually going home The reception staff was excellent and helpful in our unfortunate situation they let use wheelchair print some and helping sorting out few emails for insurance company. Has I/we was feeling stressed reception staff kept us smiling knowing our situation being stuck in hotel while insurance company got us flights home. Reception staff was excellent

When I attempted to make this booking with the hotel directly I asked for a hospital rate as my husband had to have a proceedure at the nearby Foothills hospital. I was told by the booking agent on the phone that no such rate existed. I got a better rate with booking.com so used you. Upon check out the clerk could tell that my husband had been to the hospital and noted that we didn’t have the hospital rate which she then gave to us saving us around $150 for the two night stay, which was very much appreciated.

The booking agent at the hotel or is call Center.