View over the harbour was lovely. All the staff we encountered were really nice, professional, and helpful. Room was very clean and comfortable.

We were a little puzzled as to why the restaurant was located in a darker and rather small back corner of the main floor (with no view) and outfitted more like a sports bar, rather than located in the potentially expansive front of the hotel to take advantage of the big windows and lovely view of the water. The food we had on two occasions was quite good, but it seems they are missing an opportunity to have a destination restaurant attraction with higher end fare on the Island. Also, though the stairs (we counted about 29 steps to the second floor) seemed newly refinished and attractive, it would be lovely to have an elevator for the comfort of older folks like us. However, to be fair, the staff mentioned several times they would be happy to assist with baggage.

Pleasant room and view from balcony. Staff very accommodating. Good location and easy walk into town.

Water is too hot - could easily get scalded. Shower leaked and not enough places to hang towels. Separate packets of sugar instead of opening napkin/S&P packet every time - picked some up at the restaurant for the next day. Microwave would be nice. Luggage rack to put suitcase on. Room very clean but outside balcony needed sweeping and table and chairs needed wiping down - very dirty and bird poop on the chair.

The new renovations are amazing. .we stayed in a lovely room overlooking the harbour with an enormous patio with lounge seating.The young man I think Chris who checked us in was efficient and friendly. Have stayed at this hotel in its various incarnations over the last 40 years and this is the best it has been in terms of comfort and high standard of rooms.Parking is easy. Despite feeling very new ,there is still a lovely atmosphere.

I think the catering will improve ,but the restaurant and bar were not always open and the people running breakfast were a little disorganized. I hope this improves as this hotel has fantastic potential and we will certainly return.

It’s conveniently located right in the town by the harbour (as its name suggests). You can tell the hotel is upgraded with new furnishings. The small little things adds up: The front desk service (although understaffed) was impeccable. Because there was only one person working, there was a long wait, and the staff gave us an upgrade to an ocean facing room. Small gift upon checking for the guests.

The staffs are helphpful and kind. The location is ocean front and quiet. The parking spaces are plentiful. The room is basic but spacious and new. Despite remote location, wifi is good.

Not fancy but it is basic and ok. I wish their restaurant has good review, since the hotel is located 10 minutes from the downtown.

Great location, very helpful staff like Mo in restaurant and the two guys on the front desk when we needed advice or help with transport. Clean rooms, good food options in restaurant

Room was quite dark with no main light. Hard to book the shuttle bus. No elevator.

The staff was very helpful and gave us sea facing rooms on our request. The breakfast was good but service was very slow. They had recently renovated and property looked clean. They even had a small welcome package. Overall I think the property is expensive but looked like one of the few decent places there. But the staff was very good and that is the reason I will stay there again.

We had a room facing the water and marina that had very comfortable chairs and a small table and chairs so you could have a snack or cocktail outside...so it was a great perch to appreciate the surroundings. (View in picture) Net net, we felt SO welcome and appreciated. The staff could not have been more accommodating. The restaurant, Woodly's is quite good. Lots of options for breakfast - and very generous servings. Dinner options were plentiful with very interesting additional entrees,

Absolutely no complaints!

Very clean! Curtains that blocked out light. Free water bottles available (and snacks for hungry people). Having to request room services is more environmentally friendly, practical and "user-friendly", meaning giving customer more choice, privacy, and control..... I liked one young man at the front desk in particular: friendly, calm,, helpful, good listener. Liked that the back entrance was unlocked for those coming in late at night. Liked having bathrooms on lobby level, especially since there was no elevator. Location good/ close to town. Lots of parking in back.

No elevator (or did I miss it?)! Not good for people with various health/mobility issues. It should say on your website. Espresso machine was broken, so caused us to eat breakfast elsewhere. Cost of room pretty expensive....

Convenient to area very quiet wonderful competent staff Very comfortable beds Walkable to Ganges Loved hearing sheep and goats next door Free parking

Only one small mirror that was in bathroom and installed by a very tall person No bathrobes