Too many hassles to get in, after l had made the payment. So even though l did not like those demands, such as holding my ID and taking my picture, l had already paid, and will loose one night if l did not comply. I was not informed of this bbn procedure before l paid. I had to pay security deposit of $200 that will be paid after 7 days. I booked for 3, they said l booked for 2, l had to pay $40 extra. Apartment is great, but the administrative demands and conditions after l paid, with stringent cancellation fees, made it uncomfortable.

Very convenient location to walk to downtown landmarks and attractions, easy to get in and out (we had no issues with the elevators, which has been reported by many other guests). Apartment was clean and warm, and we had everything needed for a pleasant stay.

Apartment needs a bit of work, bathroom locks didn't work, some lightbulbs need replacing, wardrobe door needs fixing, but overall this didn't affect our stay negatively. Check-in process was a bit difficult but we had help from another resident to get through the door code/elevator timing issue.

Close to what we wanted to do, Clean and tidy apartment, Having a few products that we could use like washing detergent, cleaning products, items for the bathroom was very helpful

Asked for ID on the morning that we were due to arrive before we were able to have instructions how to enter the building, Given a code to enter the building and have only 2 minutes to get to the elevator, that was not enough time and not informed what elevator is the correct one to enter to get to the floor, it took 3 attempts to just get to the elevator and ended having to call for help. The email that gave us the code to enter the building wasn’t clear on our floor and room number, Every time we were needing to use the elevator, there was a long wait, from ground floor as well as on our room level, times ranged from 15min to an hour +

Staff was responsive, polite and tried helping out the best they could. Location was great and the view wasn't bad. Water pressure was great

Not so spacy, the bed might need some adjustments as it sounded so loud, maybe I didn't know how to regulate the thermostat but it was really cold, even at 32⁰C the heat wouldn't work. Anyways these are adjustable issues

I was never given breakfast nor did no one tell me about there would be breakfast

The parking was so complicated. Getting to the parking spot was so hard, and trying to find my way out was hard. If there were directions, it would have helped those who are new to the property. Everything else was great. I love the feel and how clean it was.

Excellent location - easy walk into city for Union Station & tours & chinatown (about 30 minutes). Spacious, comfortable, quiet, well equiped apartment. Great view over the lake from balcony. Restaurants, bars and grocery shops locally.

Minor issues - Access was fiddly - initial code for door & lift. Key fob then used to access the lift. TV remote & channels /services awkward.

Amazing view, clean apartment and with all facilities and amenities. It had good wifi, shower, bed, cutlery, oven, fridge. Basically, a fully functioning apartment.

The elevator was annoying, but it's not much of the apartment's fault. Getting inside the building is also very alien to me with the transponder and all.

The location was great. The balcony was nice with privacy and a partial view to the lake.

Some check-in details were requested late (two-three days before check-in), while we were already on the move. In the apartment, temperature couldn't be regulated properly, it seemed like "locked" to a specific temperature. The was not enough room in the closet (i.e. the closet next to the entrance door was full of cleaning equipment).

Stay was good, parking was easy to find and the view was beautiful. Location is central and space was clean.

Downside is you have to leave the car out front or try to find a parking spot nearby to run up to get the keys - and I ended up getting a parking ticket when I left it out front.

A very neat & clean apartment, with all the washing machine, dish washer, cooking range that gives feeling like staying at home away from home. Location is just superb, with the famous CN Tower just walking distance away.

Wanted a late check out as we had a late evening flight to catch. But it was refused. May be the owners had their own valid reasons. Hence have no grudge.