I really like the hotel, but I wasn't happy with the tipping expectation at the complimentary breakfast. Technically, it's optional, but the staff make it quite clear that tips are expected, which felt a bit uncomfortable.

I can’t say enough wonderful things about this hotel. This was my first trip abroad in many years and they made it so comfortable. Location was fantastic with easy access to public transit. Our room was clean, had a nice view and was spacious. Our linens were super soft and smelled absolutely lovely. The staff could not have been more friendly and helpful all along the way. We used the sauna and heated pool, it was delightful after a long day in the cold. I ordered room service one evening, the kindness of the staff when they brought me my dinner was out of this world. I HIGHLY recommend this hotel!

Location is very good, I used to live and work in TO, so I am familiar with the area and that’s why I picked this hotel. Years ago I stayed at the same building when it was called Intercontinental. My room was very comfortable and clean. The staff at the restaurant was very friendly and efficient.

Unfortunately, the kitchen/food did not meet the standards/quality you might expect from a five star hotel. I had breakfast almost every morning, a few dinners at the bar and 3 dinners served in the room. At one time I was served stale baked potato,(in room service) it tasted like rubber, I was hungry so I wanted to eat it no matter what, but it really was horrible. It must have been a left over, or reheated several times. Also at breakfast - again stale potatoes - home fries served/reheated, tasted like they were perhaps left overs from the previous morning. How can one go wrong with potatoes? Gave me the impression that perhaps the kitchen was trying to cut down the expenses, so why waste the excess amount, just reheat and serve them the next morning.

- Large room with comfy bed and desk (in case you need to to some work) - Very good housekeeping (very clean) - Nice view from room - Nespresso machine, kettle and ironing board already in room - Location (next to Royal Ontario Museum & close to subway station)

- Check-in was very slow. There seemed to be an issue with the payment which was handled via booking.com and didn't show up in the hotel's own system. Lady working at the check-in was very polite, but seemed to be a little overwhelmed with the situation. In the end it got resolved by someone else, but it took at least 15 minutes.

Great rooms. Great breakfast and bar. Small but pleasant fitness. Very kind staff overall.

I did not appreciate the fact that I was locked out of my room in spite of having been given late checkout on departure day, at the time of checking in. When you are in fitness gear and want to get into your room, the room key should work. The excuse at reception that I should have come with my room key the day of check out to reload the key for a late checkout time is absurd, whether or not this is how the system works… It would actually be worse if this is hotel policy and guests are not told this in advance. If not for this incident, it would have been a 10.

Very comfortable and clean.

I booked for 2 people including breakfast but only I was able to go to this trip. When booking, I thought this meant “all you can eat” breakfast but they have a $30 limit per person. This was not highlighted in Booking website. I tried to have the reimbursement of the 2nd person’s limit amount but since it was booked with Booking, I couldn’t. Turns out that I had a $60 limit in the breakfast. Either way, the meal is so expensive, that even having this limit, I had to be careful on what to order to avoid expend more. I felt deceived.

The staff was friendly, the location was very good, and the restaurant was good.

Not enough lighting in the room to work comfortably in spite of the side lamps. The desk side lamp was positioned to the right hand side of the desk which throws a shadow, for a right handed person when writing. The electric cable to the side lamp was tied so it was not possible to shift the position of the side lamp to the left side and avoid the shadow on the paper I was writing upon. I had to untie the electric cable, below the desk, in order to relocate the side lamp. The cashier made a mistake in my bill, upon check out, she corrected the excess charges when I pointed it out. The hotel does not have a good flat parking rate per day with the adjoining garage.

Rooms and bathrooms are spacious and comfortable. You have everything you need in the room.

The hotel is perfectly located! I spent one night only and wished I stayed for more. The breakfast was included in my room charges, and it was exceptional! The room was very spacious, had a nice view, and was very clean. So was the bathroom. I had all the amenities and other things available in the room if we wanted to purchase them.

The place is a bit pricey, but compared to other hotels in the area, it is not bad at all. We traveled by car so we also had to pay for parking. It was a bit hectic to look for parking in the area so we paid valet parking and it is expensive. Also, make sure your room includes breakfast because if you pay it on site it is very expensive.

The hotel is located in a very nice area with lots of restaurants and luxurious shops. It’s only a walking distance from the nicest area Yorkville where you can find the best restaurants and bars. The hotel is very nice and comfortable with modern rooms. The staff were very friendly and checking in was very easy and fast. The rooms are spacious and nicely decorated. Extremely clean and well maintained. The bed is very comfortable with very soft bedding and comfortable pillows. Everything needed is available in the room which included a mini fridge, a safety box, iron and ironing board, A/C, big flat screen tv, hair dryer, plenty of fresh towels, toiletries, shampoo, conditioner and body wash, lotion and more. The only missing items were slippers and bath robes which I’m assuming can be ordered from the housekeeping. I also found it very convenient that the hotel has a public parking underneath and a pharmacy next door. A Tim Hortons cafe 1 min away and a convenience shop close by which made our stay very convenient. I will definitely stay there again.

The internet keeps disconnecting. It would have been nice if they place water bottles everyday in the room.