Location was excellent - 5 minute walk from Bloor Yonge station, Line 1 and 2 of the subway, which meant everything was easily accessible. The apartments were amazing inside and very spacious Cable TV only, so no Netflix etc.

Shower was lukewarm water generally. Breakfast was average and mainly carbs

The friendly and helpful staff and the good location were definitely the best during our 9-day stay. The apartment was spacious for the two of us and was well equipped for all our needs. The laundry room was a great help so we didn't have to pack much. The breakfast at a local cafe just around the corner was exceptional! They provided balanced and healthy options that came with a great variety to feed any hungry stomachs in the morning.

Some facilities were not working in our room. We didn't send any request for repair because we didn't have much use of them (bedside lamp). Still, it'd be nice if there is nothing broken. The lack of gym facilities was slightly inconvenient.

This is an apartment complex that's been turned into a hotel, so the rooms are huge. We got one of the newly renovated ones, so it was nice. Location and staff are great. Seems like a safe neighborhood too!

Bed was not comfortable at all.

We got a large suite consisting of one bedroom and a living room with a well-equipped kitchinette. The apartment offered everything we might need during a one-week stay. Location was superb and the view from the window - really nice.

I agree with other opinions; it's a pity that the balcony is locked. Breakfast is as minimal as you might only imagine; some muffins, fruits, joghurt, and that's it. However, the coffee is great and available all day long. The room decor is really outdated, but this is a zero problem, as we came to visit the city, not to stare at the walls. It would be great to have electic sockets by the bed to charge (and use) a smartphone in the evening :)) The bed is rather hard.

I was pretty apprehensive about my stay here after seeing some reviews comment that it doesn't match the pictures and that it is dirty etc. I did consider changing the booking but I am very glad I didn't. Yes, the pictures shown are probably when the suites were first decorated and don't perfectly align with reality. However, the suits are sizeable, have lots of amenities within to cook with oven/microwave/kettle/fridge/freezer. Lots of space for storage, relax and breakfast bar etc.

The rooms could do with a bit of a deep clean and a fresh lick of paint etc. The balcony was locked and it would have been nice to go onto it.

The rooms were spacious and comfortable. The check-in was smooth. The cleaning was good. The launderette/buanderie was gift. A suggestion would be to provide a facility to acquire/purchase powder in the laundromat.

Although we got our heads round it, the free breakfast was in fact a filter coffee and plain croissant from a neighbouring café. A bit of a stretch and not communicated in advance. Bit of scrimping and saving on 'freebies' e.g. soap, coffee, biscuits/cookies, bottled water. These should all be more abundant and don't cost that much. The coffee lounge downstairs was nice but again, a few cookies and some fruit would be nice.

The suite matched the videos and photos. The bed was comfortable, as was the sitting area. The shower had ok water pressure and had both an overhead rainfall option and a spray head that could be adjusted in height or handheld. I like that the floor wasn't carpeted and the room was clean. There were restaurants, bus stops, and subway stop nearby and it was a relatively short walk to the ROM or the university. The kitchen had a toaster, microwave, fridge, oven and basic utensils and cooking implements. There was a concierge available at the front desk.

The kitchen didn't have even salt or a small amount of oil (things you might want a bit of, but not enough quantity to buy at a store). It would be nice if small amounts were available at the front desk. The entrance to the parking garage is steep and it's cramped.

I liked that it was near Bloor Yonge station and that there was a lot of kitchen/dining/living space and overall how helpful and kind the staff were. especially housekeeping. I liked the laundry room too. I also appreciated how an extra bed was delivered free of charge

well to answer the question; although it is not the hotel’s fault; I disliked the amount of drug users/homeless shelters/same people asking for money &/shouting, every time you step out, it didn’t seem too safe. also it’s a pity that the hotel/property clearly once offered; gym, pool, restaurant & lately breakfast but has stopped all of those. it gives the hotel/property a semi-abandoned feeling. also the storage just seemed a bit confused *so much* kitchen storage space but only one drawer in the bedroom? then another wardrobe in the living area? and the wasted small room near the door? It’s trickier to use the wardrobe with fixed hangers so drawer space would be very welcome

The staff were fabulous. Friendly and very competent. They made us feel welcome and were helpful without being obsequious. Parking had direct indoor access to the building - which was very welcome during minus-12 temperatures. Pet-friendly! The building is a bit worn, but maintenance staff promptly addressed any issues. We booked many months in advance, so the price for the very central location was excellent. Many of the suites have a full kitchen, so ideal for self-sufficient travelers and families.

Breakfast was called "grab and go". Muffins, coffee/tea and juice. It's pretty rudimentary and always the same. CoffeeMate or similar would have been a nice addition for the lactose-intolerant. The heating worked well, but turning on and off was pretty noisy. Accessible parking needs a bit more thought. Getting from the reserved accessible parking spots (2) to the ground floor lobby requires navigating 7 steps and two very heavy self-closing doors in total. Not doable for many.

TIS is in a great location for exploring downtown Toronto. Close to both subway and streetcar. It’s also walking distance to many must sees—- the Royal Ontario Museum, Art Gallery of Ontario lots of interesting neighborhoods and great shopping. The apartment we had was spacious and comfortable. It was great to be able to cook simple meals (lots of groceries within walking distance). Lots of excellent restaurants too.

I think the cleaning staff was overwhelmed. They need to hire more or train them better. However the staff were all pleasant and if you asked for something they delivered.