How to unfortunately forget my iPhone fast charger becomes a net loss. I unfortunately forgot my charger in my hotel room. I contacted them, they found it. I asked them to send it back to me by normal mail. Of course, I will pay the costs and discharge them from any liability for this shipment. The hotel refuses and demands that I mandate a private courier service, much more expensive than the value of my charger. This requirement is therefore not reasonable and amounts to a refusal to return it. This does not seem correct to me for a hotel of this category. They should normally facilitate the return of found objects

Really nice room, Great breakfast (lots of options) Spa was lovely, Close to the beach, Really short walk to bus stop to get bus to the old town. Great stay all round.

There was really nothing I didn't like

Lovely location and fabulous view from our balcony. Clean room and hotel that smelled lovely and fresh every day. Delicious and plentiful breakfast with an amazing choice (fresh panckes!). Lovely large, clean pool srea and outdoor bar. Close to the beach and nearby restaurants. Easy to get to The Old Town and Airport by taxi. A bonus was that we were able to leave our luggage at the hotel as we had a later flight. Accommodating staff.

The only negative was that the park area to the front of the hotel was closed down to the beach because of construction work nearby which unfortunately woke us up a bit earlier than we wanted some mornings. However, we understand things need to be built, and this is not the hotels fault.

Really lovely hotel, clean and tidy, rooms cleaned everyday with fresh towels. staff friendly and approachable, swimming pool nice and big with different areas. Always able to get a bed no matter what time of day. breakfast plentiful, lots of choice and really nice. located in a nice area with, bars and restaurants and a supermarket close by. There is some construction work going on nearby but we hardly heard it when there and did not affect holiday at all.

The location of the hotel with the view of the Lapad Bay was perfect. There are plenty of restaurants nearby and it's a short bus journey to the Old Town. The hotel has an excellent Wellness Centre with a well equipped gym and indoor heated pool. We had a seventh floor Seaview and the Sunsets were stunning..

There is a lot of building work nearby and although it was not very loud during our stay. I would check with the hotel before booking.

Excellent reception staff and easy check in (Ivan). Immaculately clean hotel with plenty of staff. The rooms are very well appointed and the lifts are quick and easy. There is a fabulous indoor pool, gym and steam room/sauna which was always open when we needed it, the outdoor pool has music playing at a perfect level through a decent system and definitely adds to the atmosphere. The prices are inline with other bars for drinks and food and are charged to your room if you want anything. There’s a supermarket about 100 yards away that is very good for drinks and snacks. Breakfast is excellent. Fresh food and regularly topped up. Pancakes, toast, bread, cheeses and hams, yoghurt, avocado, fruits, eggs, omelettes and juices, couldn’t really ask for more. About the area: We didn’t use the beach, we opted to sea swim from the rocks which is excellent. Leave the hotel and walk over to the tourist street then head left towards the water. There’s a lovely and very busy footpath that goes around the coast, from there you can go down many pathways to the water and hang out there for a couple of hours and sea swim. The hotel has towels that you can take out. Uber is cheap(ish) when you need it for Dubrovnik Old Town. We had fares from €7 but as much as €17 with surge prices so budget that in. Dubrovnik is very expensive (as is Croatia) and the locals talk about how costs have risen since the Euro was taken on. Drinks are your enemy if you don’t have endless funds! Cokes and Fanta etc are €4 in pretty much most places for a 25cl bottle, which is less than a can. Beers are €5-€7 and wine and cocktails are similar to UK prices. Eating out is very expensive, expect €100 for a family of 4 for a ‘normal’ meal for pasta or burgers if you add a couple of drinks on. Regarding the building work in the area, yes there is a lot. It never once bothered us at the pool though but there is a large hotel development right next to this hotel.

Nothing

Excellent location with wonderful view to the sea with fantastic sundowns. Lovely big room with very comfortable bed. The breakfast room was impressive with great views. The best choice of breakfast that I have ever had and good service. Delicious home made fruit juices. Friendly and very helpful staff. The outside swimming pools were lovely with numerous sun loungers and a central welcome bar serving food and refreshing drinks. The hotel is a short walk away from restaurants, cafes, shops and the beach. I would fully recommend this hotel and look forward to returning.

There was nothing to not like apart from I wish I could have stayed longer.

Excellent breakfast and location of the hotel, which is close to the beach. Free parking in front of the hotel. Excellent local restaurants nearby!

Currently ongoing work on adjacent hotels and their reconstruction, where there was no warning that there is an increased concentration of noise in the locality. In the morning, when cleaning the adjacent rooms, the personnel is very to extremely noisy!!! There was a bathtub in my room, but when bathing and showering, the screen is poorly designed and there is a small pond on the ground in front of the bathtub!!

A lovely location almost next to the sea and many restaurants and a few supermarkets, an abundant breakfast we liked very much, the pool area was splendid and very clean, and it was nice to have saunas & showers in the spa premises. The cleaning ladies were always ready to help us if we missed something. It was also a very calm hotel (no party people staying there). We can warmly recommend this hotel to other travellers!

We were able to hear sounds from the room next door a bit too well... This is the only minus that we could think of.

Very spacious room with a balcony overlooking Sunset Beach and the pool. Choice of 2 pools and indoor pool and spa. Always able to find a sunbed. Breakfast had an exceptional range of delicious fresh food. Good aircon and powerful shower in a modern bathroom.

Poor soundproofing from neighbouring rooms and corridor. Sometimes lack of towels at the pool. Construction work ongoing in neighbouring properties.