The place and location was fabulous, quiet area. Clean

I would have so appreciated if when someone came round to collect the deposit, to care enough to show us how the system works and also tell us howto heat the water, we were stuck all night with no hot water after a beach trip... Was uncomfortable. Also the outside Jacuzzi didn't work, we were promised someone will come round, we left with out having use of it, which again was a very big deal for us. My children can't swim, and the pool is VERY deep. The hot tub was a 4 seater so again didn't accommodate our family size.... For us this was a VERY BIG SPOILER.

The view, pool, rooms on first floor were beautiful!

The fact that 2 rooms are in the basement of the house - should be mentioned in description The home theatre did not work while we were there Jacuzzi was not cleaned properly

Size of garden, Pool, Jacuzzi on the roof, number of bathrooms, 4-level elevator, lightning management, big parking lot, perfectly working a/c, clean rooms, location, customer support.

Hot water needs to be set on master controller every day manually.

Exceptional villa, with lots of space, high-quality furniture and fittings, and fantastic outdoor pool area.

No negatives.

Stunning modern villa. All rooms a large and views outstanding

Nothing

the location and its wow factor

nothing to dislike

We recently stayed at the Vivo Mare villas for five days. The villa itself was fantastic and well-equipped with all the amenities we needed. The pool and jacuzzi were highlights of our stay.

We were disappointed with the service. Despite contacting the management several times about an issue with the air conditioning, no one came to assist us. Additionally, we were startled one morning to find people in the garden testing the pool water without any prior notification. This lack of communication was quite unsettling. Moreover, one of the bathrooms was not as clean as expected upon our arrival. While the villa had many positives, the service issues and lack of attention to cleanliness affected our overall experience. We hope the management will address these concerns to improve future guests' stays.

- Very comfortable property, perfect for big groups (en suite bathrooms, big dining table, very comfortable indoor & outdoor area) - Quiet area, only a few houses around

- The property wasn't clean, we had to clean it. - Maintenance guy was just showing up in the property twice per day entering the house without asking and without prior warning of his arrival just to check issues on their systems. It was very disturbing. - The pool is very deep

The house is large and it is in a great location - close to the sea. The area was quiet. A nice bonus was complimentary sparkling wine, red wine, coffee and cookies. Communication with company representatives was quick and easy using the booking.com platform.

1. The house was unclean. There was all kinds of human hair on the sheets, the bedding, and the mattress. The floors were dirty, the high sides of the beds were covered in a lot of dust, and there was dust, hair, slippers, and toilet paper under the beds. The situation didn't change much even after the cleaning team came and cleaned the house again at our request. 2. Getting hot water is very difficult. You have to spend a lot of time at the smart home panel to literally trick it and get hot water for a while. And so every day - in the morning and in the evening, so you can take a shower. In reality permanent hot water doesn't mean "permanent" in this panel. It means, that you must trick it by putting other options and changing back to permanent. 3. Every night at midnight, all the lights in the whole house automatically turn on. Of course, that wakes everyone up. To turn off all the lights, you have to go to the first floor by the entrance door to the smart home panel to turn them off, or you have to press the off switches in each room, which are many in such a large house. In addition, the off switches are not electrically connected correctly - in three rooms, the "room off" switch turns the lights back on in the whole house. 4. The kitchen is equipped with the necessary dishes and equipment, but the dishes were unclean - we washed them before we could use them. The pans are scratched and dirty. The dishwasher is in poor condition, including it is rusty. 5. The outdoor lighting on the third-floor terrace, where the jacuzzi is located, was not working. Therefore, using the jacuzzi in the evening was inconvenient and even dangerous, as the stairs were not visible. We stayed in this house for three days and I spent at least 3 hours in total on the smart home panel. This and all the above mentioned is not what we expected from our holiday in Ayia Napa.

Lovely villa, lots of space, great for the family and great pool.

The location wasn't shared clear enough to us for self check in. There are 2 roads to access different villas and the number and names of villas are not identifiable on the outside, resulting in us walking around people's villas looking for numbers and names at night. I had to call out of ours helpline to be directed to a different road to access the entrance of our villa - no instructions prior to arrival were given. There was no hot water when we arrived at 9pm. Again a call to the helpline the instructed how to turn the heating on and wait for the tank to warm up. 2 hours later no hot water. We went to bed having not showered after a day of travelling. We were told we'd get a visit to fix it the following day. The following day came, we chased a few times and someone arrived in the afternoon who stated the heat element was faulty. Now that the heating was working we were told by the maintenence guy once you turn the hot water on its only on for 2hours but takes 15mins to warm up. It was closer to 35mins for hot water to be warm enough to shower with. This setup isn't ideal. We also had issues with the villa we booked, the description of the villa we booked didn't match what we had. I'm speaking to booking.com separately for this.