Checked in early--not a problem. Room was ready--very clean. good restaurants on site. Plenty of friendly staff to answer questions. Easy shuttle ride to airport.

Located in a part of town that is not desirable to walk (especially at night). Also, it is in the flight path of the airport.

The breakfast is always delicious, a huge variety to suit everyone’s tastes. The location to airport & availability of a shuttle is excellent. Being able to leave luggage we don’t need in room , in a locked room is also an asset. The sports bar , drinks & food is always good ! The staff all very friendly & helpful

The cost of a room for a last minute booking at the hotel itself is too high & if an availability of rooms is low price goes even higher!!! Even if you book at the desk using this app or others , they will not take that price until they receive email confirmation themselves which is 24 hours! Not everyone is in a position to be able to book ahead.

excellent experience checking in. My room was spacious, beautifully appointed and had a nice balcony. I enjoyed diner at the poolside bard and had an excellent room service breakfast that was delivered exactly on time. The cozy bathrobe was a nice touch. Each of the staff members I encountered was friendly, helpful and spoke english too. The airport shuttle was free and right on time.

A map of the property would have been helpful. I was looking for the sports bar, but finally gave up. I did spot it the next morning as i was leaving

The property is beautiful, luxurious and clean. The location is walking distance to a variety of restaurants- McDonald’s, KFC, Pizza Hut, Gianni’s Italian, and a steakhouse. The zoo is also up the street. The duplex suite is a must! It’s basically the penthouse suite of the hotel and has access to the Premier Lounge where breakfast, lunch, and dinner finger foods are served, plus alcoholic and non- alcoholic beverages. The room was equipped with 2 tv’s- one upstairs and one downstairs, 2 bathrooms, a spiral staircase, and beautiful views of the mountains/volcanoes. I only wish I had spent more time here but I will definitely be back!

Everything was perfect

The pool area. The room was a good size and comfortable. The location was in a safe zone. and didn't cost that much by taxi or Uber to get anywhere.

Being close to the airport the planes can get quite loud flying from there.. the buffet was just average except for the egg grill cook who worked Mon-Fri. She was the one with the big glasses. Kevin and Diego were excellent servers. Service in the bar was questionable.

The room was spacious with great amenities. The free airport shuttle provided convenience.

The room could have been cleaner (hair from previous guests in the sink). The staff could have been more welcoming and knowledgeable of the place amenities (e.g. we were told that one of their restaurants is open and when we got there, it was actually closed). Finally, given that the hotel knew that we were arriving in the morning, their reservation system should have given us the option of checking in in the morning. Well, that is what I would expect from a five-star hotel.

The building is way more than a mere hotel, it's a full complex with lots of facilities : pool, sauna, restaurants, bars, business center, etc. It's located at a few minutes from the airport what is really nice for transportation purposes (shuttle included by the hotel !). The buffet breakfast is impressive with its various food options along with inside and outside tables. Housekeeping staff is really kind and professional : a wonderful stay experience ! Really hard to check-out :)....

Very fancy hotel but affordable if there are many of you staying! We got a free upgrade to a suite with two levels, two bathrooms, a sofa bed, and their super bomb buffet breakfast (make sure you’re hungry). Nice pool and hot tub, two gyms, and a sauna (not as hot as Tikal). They also let us leave our luggage there for free since we were staying there before and after our one night Tikal trip, so we didn’t have to pay for luggage on our avianca flight to Flores! A guy from my lake atitlan collectivo got out and even took a picture of it so I definitely felt very fancy being there. Would definitely stay again!

The beds were comfortable, the room was clean and the location was perfect. We just needed an overnight rest before catching an early flight back to the U.S. The staff was generally helpful, although when they say room check-in is at 3 p.m., they aren't joking around. But we killed time in the sports bar (which is definitely made for people with much shorter legs than we have.)

The property touts itself as being near the airport, but don't count on being able to take a free shuttle unless you book way in advance. We asked for 7 a.m. transportation and they said the only shuttle opening was at 5 a.m. Fortunately, an Uber to the airport is fairly inexpensive. Also, the room we were in was extraordinarily noise, it sounded like a hurricane was raging outside even though the skies were clear. Fortunately, one of us could take out his hearing aids and I was so tired from hiking volcanoes that I managed to sleep despite the noise.

Excellent room, cleanliness, food and restaurant service.

Long multiple hour wait for room availability. Eventually brought forward from 15:00pm to 13:30pm with the option that I did not exercise of paying a considerable additional fee.if I had known that they had empty rooms but would not give them out for an 11.00am arrival I would have chosen another hotel in the area instead. There was no assistance for getting a taxi to the airport from the hotel either at reception or at the door. Thirdly the courtesy minibus goes to the airport hourly. Every half hour would be more convenient