Hola Management. I enjoyed my stay at Santander Plaza Hotel. That's why I want to share a couple of practical suggestions: 1. Correct the hotel address at booking.com. Giving customers an incorrect (fake) address is bad for your business. 2. On booking.com, flag your hotel that it has a 24/7 reception desk. I was looking for that, but Santander wasn't listed. So, I stayed for more than a week in a different hotel. Your loss.

We had a good overnight stay at this hotel. The breakfast was excellent, and the staff were very friendly and welcoming. It’s conveniently located about 10 minutes from the airport, with a taxi costing around US$11. There is a free shuttle service, but it only runs until 2 PM, Monday to Friday. The beds were firm but comfortable. The bathrooms are a bit dated, and we didn’t have hot water—possibly because we arrived late in the evening. That said, after 20 hours of travel, a refreshing cold shower wasn’t the worst thing! Overall, a solid option for an overnight stay near the airport.

Nothing.

The room was big and comfortable, large living area and kitchen, which looked renovated. The beds were comfortable and the staff were very nice and friendly. The parking was convenient and the location is right near a big shopping mall and relatively safe.

The hotel is a bit dated and the kitchen wasn't as clean as should be, there were ants and the staff brought us insect spray, which helped somewhat. The kitchen had only minimal utensils, we had to ask for extra towels.

breakfast was simple but tasty! the staff was great! and always treated me well. I loved my room! it was a corner room with plenty of windows and very large! loved it!!!! the bed was cozy, stayed 3 nights and I will stay there again when I return.

my room had 2 beds I would have preferred one large bed, that's my only complaint. other than that, my stay was perfect!

I've stayed here before, so no surprises. I like the area and in general the hotel. Staff helpful and kind. Good room service. The road noise was more noticeable this time. I did email the hotel twice in the 2 weeks before my arrival with a question, and received no response.

Great Stay! I choose this hotel because of its location and rates. Thanks to booking.com, I got upgraded to the apartment type suite! the room is HUGE, big balcony, 2 large beds and large bathroom. I loved that they had some kitchen appliances like a fridge, coffee maker and microwave. Nice breakfast was also included I felt very safe staying here!

There were some small rips in the fabric of the window drapes or hardware that seemed to be falling off....small details which could easily be fixed to make an older hotel look fresh.

Very clean, people were very friendly.

It was totally out of their control but construction directly across the street started at 6am sharp with enough noise to wake up a bear in. hibernation. Once the building across the street is finished it will be a perfect stay.

In good location, near the airport, offers free airport shuttle. Walking distance to a shopping mall and restaurants. Room is spacious.

Heard street noises at night. Hot water in the shower was inconsistent. It came on really hot on off. Be cautious.

The room was very ample, with a small furnished dining room area, sink, utensils, coffee station, etc. The Lent (Easter) atmosphere was unique (colored sawdust carpet in the lobby, palm fruit lending the holy week aroma to different areas, etc.).

The restaurant is not open beyond breakfast.

Wonderful, friendly, and professional staff. The rooms were huge and well equipped. Breakfast was exceptional. The location is ideal for exploring places in GC before venturing out into the country,

Some traffic noise from city streets--but I challenge you to avoid this in the city.