The room was clean and the utilities great. Bookings for Grab taxi were convenient and was picked up without delay. It is near to the city and there was a great local food in Bindu diagonally opposite the hotel.

The stay was pleasant save for some minor concerns due to chaotic noises caused by some tourists from a certain country. Perhaps an online check in and then picking up the room keys would be good.

The room rate

It's too far from the mall. Have to walk to JBCC. NO staff explain the location of the hotel or how to go about spending time. Hotel staff spend more time behind the reception desk. A number of hotel staff chit chatting among themselves behind the reception desk. No dustbin at the lift landing, hotel lobby.

The room is spacious, also comes with a sofa bed. The reception are well decorated with ample seating for guest while waiting for transportation. Very convenient and comfortable.

We were only there for a quick stop as we carried on to Singapore early the next morning. Check in and out was easy. There lobby had a welcome drink for when we arrived. The room was small but clean. The beds were comfy. It was very easy to get a grab in the morning to go to the border crossing for Singapore. Breakfast was decent and hit the spot before we continued on in our travels. Thank you.

- Indoor parking - Attentive and excellent staff - Modern and comfortable room, emphasis on comfortable :) - Clean room - Cool aircond - Okay pillow and bed - Complete breakfast (western, asian, egg station, coffee machine, etc)

- Parking entry/ exit terminal are at awkward positions. So, drive competently - Room is not well insulated against sound. During my stay, heard muffled chatter and the sound of water running through pipes and sinks from the room next door. Not blaming them, just noting that it was relatively audible. - Difficult to switch from overhead shower to handheld because the button is stuck. Had to use both hands to pull the button back out to switch to handheld showerhead.

The staff were very friendly and helpful. We were well received. The food and the buffet breakfast at the restaurant was good. With good coffee.

It was abit small and there were tiny little butterfly -like insects in the room. Quite a number of it. No Smart TV, no YouTube or Netflix, disappointing. Could booking.com do something about the search for Holiday Inn as I booked the wrong hotel, I thought this was next to City Square Mall. I heard it happened to quite a number of visitors. Holiday Inn Johor Bahru City Centre Holiday Inn express (only this was shown when search) Thank you

Staff were very polite Breakfast Spread Room was very clean & smells good (Please maintain over the years) Bedsheets were properly made, pillows were very comfortable Air Con, TV, Wifi, Fridge works well Separate toilet & bathroom is good idea

Breakfast: - Fried Noodle spread can be more variety(maybe children friendly) - Consider to have Mee Soto instead of Noodle Soup - Nasi Lemak was good but Sambal lack of sweetness(quite sour taste) - Egg session should have opened at 7am but it was opened only after 8am - Local Coffee too light Room: - Both toilet doors not fully covered, door sides can still be seen from outside - Small Shower head not working(knob too hard to pull/push) - Overlooked to place towels but this is okay - No iron & iron board (need to proceed to Laundry Rm @ L2 to iron) however it will be abit hassle for Hijab guests please consider to provide in Room. Please also consider to have a complimentary card for Entrance & Exit of Carpark.

I checked in without booking but was done quickly & without hassle. The room size was small but I was impressed with the efficiency of space usage. The room was top notch clean as expected. Breakfast was ok. The location was in the city center but was quiet.

The route to the car park after checking in was a bit confusing so was the orientation of the exit boom gate. There weren't any 24 hour shops nearby. A nearby 7-11 or equivalent would've been most welcomed.

The room and friendly staff was a win. They also allowed check out at 1pm by request with free of charge. They don't have iron delivered to the room but have a laundry room at the 2nd floor (washing machine, dryer and iron + board). There's also a gym.

We came down at breakfast 9.20am on a Sunday and everything was finished. Whats left were the breads and omelette station which obviously had a long queue due to no other foods being replenished. Wish they had catered the food to the number of guest staying in.

Value for money, small but comfortable.

I asked about the mode of transport from Johor Bahru to Singapore the day before our departure, the staffs didn’t inform us that the road around the hotel would be closed for a marathon event the day we check out, and not during our check out nor while we were waiting for an e-hailing cab to get to the checkpoint. It has caused us so much unnecessary stress trying to get to the checkpoint and to the airport, not knowing the cab couldn’t get to us. The staffs should be briefed or the hotel should display information on road closure.