The size of the bed, it was very comfortable also. The staff was helpful and because we didn't want our room to be cleaned every day we got a voucher, either for a bottle of wine or a 10£ discount at the restaurant. It is easily accessible with the Piccadilly line, from the London center. On the first night the hot water wasn't working and I contacted them via WhatsApp; apparently it was a problem in the entire hotel. They responded quickly and informed us when the problem was solved.

The bathroom door!!!! It was a glass door that moved and enclosed either the shower, either the toilet. There was a big gap between the door and the wall, it was like having the toilet in the room.

Fantastic, friendly staff. Great rooms and facilities. Secure parking with security. Great location for tubes into Central London. Appreciated the offer of a £10 food voucher, or a free bottle of wine to accept the environmental promotion of not having housekeeping clean every day for my 2 day stay.

The TV switched itself off every 10 minutes, and wouldn't turn back on for some time. Very annoying. The shower door in the bathroom served both shower and toilet, and could be slid across to access one or the other. However, it was so stiff and heavy, at one point I was trapped in the shower for some minutes. I had a bit of a panic before I was able to get out. My next shower, I left it slightly open, which meant water leakage

Nice staff.

Noise from all rooms door when closing, really disturbing. And make us wake up several times during night and early morning. Need more Staff . Their available staff work hard but they should add some.

Emannuele the lady at the front desk went the extra mile and got my clothese washed at the last minute and went above and beyond. was very helpful. great customer service from everyone

Close to Piccadilly Line, room was comfortable, food was excellent

That the front door was closed on the Thursday evening when I returned fairly late from the tube and had to walk all round the outside of the building in the dark, the front door should be open at least until the tube stops, this was only around 10 pm

Room.was vey big and I liked how you could control the lights and AC with a touch pad made it so much easier! I also loved how the room had a mini fridge in it as well, the eco system they have set up too is really good

I had a problem with the room service system, one night I tried phoning them multiple times. I spent an hour doing so and even tried phoning the front desk too and ended up giving up and just not getting food that night, I also don't think the breakfast was worth £16 and I also think the AirTime feature on the TV is misleading at first didn't get the impression you'd have to rent the movies to watch them but I would definitely stay again!

Very high quality feel to the place. Very plush. Sofa bed was already made up which was a bonus Lovely lady on reception booked us in (me and my 2 sisters) and was a natural chatting away and exchanging jokes with us all. Unfortunately didn't get her name to mention her here but we were all very happy with how she treated us Also got picked for VIP treatment for some reason and got a bottle of prosecco and some cakes. Nice surprise

So only rated it down on value for money as we booked it last August after we got oasis tickets and the prices were obviously hiked up for it. Which is a shame. But overall still happy. There were also no tea facilities in the rooms which surprised us

I stayed for two nights at park plaza. I had informed the property that it was my birthday. Upon arrival I was greeted by the reception and given my room key. I was so pleased that when I entered the room, I was welcomed with a beautiful happy birthday gesture. I was offered a discount for a wonderful evening meal, alongside a card to wish me happy birthday as a special guest. The room was spacious, clean, and offered a variety of different services. I would like to specially thank Nina and Stephanie for the excellent costumer service and making the stay memorable. Will definitely recommend and cannot wait to visit again! Many thanks

🌟 I wish I could give a thousand stars! 🌟 I’ve traveled to over 54 countries and stayed in more than 100 hotels — but our stay at this hotel on the night of our wedding was truly one of the most memorable and special experiences of my life. We checked in on June 19th, the night before our wedding, and had informed the hotel in advance that the makeup artist would arrive at 7:30 AM, followed by our photographers at 9:00 AM for pre-wedding preparations and photo sessions. To our surprise, the hotel upgraded our room free of charge and gave us Room 620 — the exact date of our wedding (6/20)! That thoughtful touch meant so much to us and set the tone for a magical experience. The staff were incredibly accommodating and patient, allowing us to have the makeup and photography teams in the room for several hours without any pressure or inconvenience. They even extended our checkout time from 10 AM to 3 PM so we could have a relaxed start to our big day. From the kind and respectful hotel manager (whose name I sadly forgot) to every single staff member, we were treated like a king and queen. Their warmth, smiles, and genuine care turned our short stay into a beautiful memory that we will always treasure. To the amazing team at the hotel: thank you a thousand times for your kindness, generosity, and hospitality. If I could give more than 5 stars, I would give you a thousand! ✨

The hotel was clean, comfortable, and modern. The staff were helpful and welcoming, and the location was convenient for public transport. Our room was quiet and well-equipped, and we really enjoyed our stay overall.

I There was no adapter or converter available for UK-style three-pin plugs, and we had trouble charging our devices. It would be helpful if the hotel either provided adapters or clearly informed international guests that UK outlets are different, so they can come prepared. We had to go out and purchase one.